Windows Server Aws Cloud
Resume:
Personal Summary
Skills
Experience
Howard Jones
Redondo Beach, California 90278
*************@*****.***
WWW: Bold Profile
Experienced IT professional specializing in network administration and support, with expertise in Windows Server and Citrix solutions. Proven track record of enhancing productivity through innovative problem- solving and cost-saving measures. Skilled in leading projects and collaborating with teams to achieve seamless system integration and performance improvements. Windows 7
Windows 10
Windows Server Administration
Windows servers 2003 and 2008
Citrix 4.0,4.5,6.0
Cisco Routers and Switches
Hubs
Laptops
Workstations
Servers
HP
Dell
Compaq
IBM
RAID
Network Cards
MAC Book Pro
Printers
Exchange
Citrix Client
Windows Terminal Server
VMware ESX
VMware vSphere Management
Backup Exec
WebEx
McAfee
Norton
MS Office Suite
Terminal Server Management
SCCM
LAN
WAN
TCP/IP
DNS
DHCP
POP3
MTP
FTP
TELNET
VPN
RIP
NAT
TFTP
Ethernet
Mattel/HCL November 2022 to Current
Field Service Support Technician
Imaging and Configuring Dell and Apple Laptops (IMACD) Performed trouble shooting on all type of corporate model printers Work with SCCM, Active Directory, and JAMF daily
Work with Network team performing diagnostic procedures using Wireshark Assist Voice Team with the setting up of Cisco model 7925G wireless IP phones (Jabber) Use Service Now as the ticketing system
Install specific software packages remotely
Responsible for escalating and assisting the network team with any issues that occur Education
Phone
Continuing Education
Ricoh, USA April 2015 to November 2021
Technical Account Support Specialist
Responsible for administration of Streamline (SLNX ver 3.3.2.2) Performed trouble shooting on all Ricoh model printers Completed daily the Health Check Maintenance of the SLNX system Performed Application log captures and Wire Shark packet captures Performed software installs on servers with Windows 10 operating system Created Weekly Status and QBR reports
Worked with the on-site technicians regarding trouble shooting and resolving device(s) issues Worked with the Service Delivery Manager to ensure that all the fleet was accounted for and properly functioning
Familiar with Windows servers 2016 and 2019
Performed a major (DHL which had a fleet of 425 printers that had to updated with new version of sw I was the primary implementer, had project management responsibilities and performed the troubleshooting of any issues that occurred
Completed the project on time
Dell Physician Services November 2011 to October 2012 Sr. System Integration Analyst
Creating VM ESXi 5.0 VMware vSphere client on 2003 and 2008 Dell servers Maintaining both HW and SW for our clients in a cloud environment Performing Active Directory tasks using Group Policies, Security Groups, and Permissions Supported CISCO Any Connect VPN tunnels using Raduis for Authentication purposes (IPsec protocol used (Putty to establish session)
Work with Print Servers, fax machines, SQL data base for file shrinking and other DB manipulations Perform an assorted of maintenance tasks for Dell 2950 and r710 servers along with Disk Drive replacements and upgrades (firmware and driver updates, memory replacement or upgrades, PERC Controller Battery replacements, assisting with the conversion from LT03-LT05 tape backups to a SAN
(DV backups) environment
Work with Citrix administration and issues, Load Balancing, session printing, roaming profiles, and remote desktop connections
Computrition October 2006 to April 2010
Citrix Systems Administrator/Technical Support Engineer/Network Analyst Kaiser Permanente July 2005 to October 2006
Systems Technical Consultant
University of Tennessee
B.S.: Biology
Knoxville, TN
cell, 661-***-****
Attempting to be Cloud certified
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