Business Operations Order Processing

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Jesu Mathew

Bracknell, Berkshire

Contact: 078******** *********@*****.***

Passport: United Kingdom

Professional Summary:

Organised and detail-focused Senior Sales Administrator with extensive experience supporting high-volume order processing, customer lifecycle management, and back- office coordination in dynamic sectors including IT, pharmaceuticals, and education. Adept in ERP tools (SAP, NAV), CRM systems (HubSpot, Freshdesk), and cross- functional communication. Proven ability to manage multi-line orders, liaise with suppliers globally, and maintain exceptional service standards under pressure. Skills

• Multi-Line Order Processing & Sales Admin

• Sales Support in Global Supply Chains

• NAV & CRM Management (e.g. HubSpot, EngageBay)

• Inventory Coordination & Backorder Tracking

• Supplier Liaison & Logistics Support

• Pricing Approvals & Invoice Checking

• Proactive Inbox & Call Management

• Team Collaboration & Process Adherence

Work Experience

Business Operations & Support Anthrikha

November 2024 – Present

• Managed sales and operational data using CRM tools to support demand management reviews and ensure sales pipeline visibility.

• Provided administrative support to senior leadership, coordinating stakeholder engagement, document management, and meeting logistics.

• Supported strategic decision-making by analysing sales data and KPI trends, ensuring alignment between product feature releases and sales impact. 2

Sales & Procurement Administrator Boxxe

July 2024 – October 2024

• Managed customer accounts, answered queries, and prepared quotations for sales orders.

• Processed contract renewals and pricing amendments, ensuring accuracy and compliance.

• Utilised NetSuite & SAP to maintain customer records, purchase orders, and sales data.

• Supported vendor management for IT procurement, including Microsoft and Oracle.

• Worked closely with the sales team to load orders, approve invoices, and reconcile procurement data in SAP.

• Handled complex purchasing scenarios with global suppliers. Business Operations Analyst Quintex Systems

January 2024 – April 2024

• Processed multi-line customer orders and tracked shipments across departments.

• Managed product configuration info, liaised with suppliers, and confirmed delivery schedules.

• Used CRM to input customer data, track leads, and support sales teams.

• Monitored inbox and ensured timely client follow-up. Software Licensing Executive Manchester Metropolitan University March 2023 – August 2023

• Tracked software licenses, managed quotations, and coordinated with suppliers to ensure on-time deliveries and inventory availability.

• Coordinated administrative tasks, including handling customer queries, managing invoices, and updating records in CRM systems for accurate reporting.

Supply Chain and Pricing Analyst Honda Finance Europe March 2021 – July 2022

• Managed contract pricing management, ensuring alignment with procurement frameworks and compliance standards.

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Projects Administrator Jonus Company Ltd

January 2019 – February 2021

• Assisted with procurement documentation and ensured adherence to compliance and regulatory requirements.

• Managed international export compliance and procurement documentation Key Skills & Tools

• Sales Support & Order Management:

o Managed and processed sales orders, including breaking down quotes, pricing approvals, and coordinating backorders to ensure smooth operations.

o Responsible for raising and managing purchase orders to suppliers and ensuring accurate invoice approval for payment.

o Coordinated stock orders, monitored backorders, and facilitated communication between the sales, procurement, and logistics teams.

• CRM & Data Management:

o Proficient in CRM systems such as Hubspot, ensuring accurate data entry and management of customer leads, sales orders, and RMA tickets.

o Experienced in updating CRM systems with customer details, quotes, and order statuses to provide real-time updates to the sales team.

• Logistics & Shipment Coordination:

o Coordinated inbound and outbound shipments, including managing pallet shipments and ensuring timely delivery to clients. o Ensured accurate tracking of stock levels and inventory across multiple product lines, including proactive communication regarding any delays or issues.

• Administrative Support:

o Provided administrative support to the Head of Sales by maintaining schedules, tracking progress on ongoing projects, and organising meetings and follow-ups.

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o Handled incoming calls and emails, ensuring leads and customer queries were directed promptly to the right teams for resolution.

• Attention to Detail & Organizational Skills:

o Strong organisational skills with an ability to manage and prioritise multiple tasks efficiently, ensuring deadlines and service levels are met. o Exceptional attention to detail in managing sales orders, shipments, and quotations to ensure accuracy in all aspects of the sales cycle.

• Communication & Team Collaboration:

o Demonstrated ability to communicate clearly and effectively with internal teams, customers, and suppliers.

o Collaborative team player with a proactive mindset, always ready to take on new challenges and assist with ad-hoc sales tasks and projects. Education

Master of Business Administration (International Business) Bachelor of Arts in English Literature

Achievements

• Streamlined Sales Order Process & supplier coordination: o Successfully optimised the sales order processing system at Boxxe, reducing order processing time by 20% through improved coordination. Successfully managed relationships with key suppliers, ensuring timely deliveries and accurate shipments by resolving potential backorder issues, and improving on-time delivery rates by 15% in the process.

• Accurate Data Management:

Implemented new CRM processes that increased data accuracy by 25% at Quintex Systems, leading to more precise forecasting and improved customer relationship management.

• Sales and Procurement Support:

Proactively support the Head of Sales in managing supplier GRMS, purchase orders, and invoice approvals, contributing to smoother workflow and increased sales productivity at Boxxe.

• Logistics Efficiency:

Coordinated inbound and outbound shipments and reduced shipping discrepancies by 10% by maintaining more detailed tracking records and communication with logistics teams.

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