Scrum Master Information Technology

Adrit Biswas

Management Program Analyst Full Stack Web Development Certified Scrum Master

732-***-**** *******@*****.*** Freehold, NJ https://www.linkedin.com/in/adritbiswas/

SUMMARY

Results-oriented professional with a Master of Science in Information Systems and

Business Management, adept at bridging technology and business to drive organizational

success. Passionate about leveraging technology to enhance human experiences and

foster innovation through education. Excited to contribute expertise to forward-thinking

projects at the convergence of technology, business, and education.

EDUCATION

Master of Science in Information Systems & Business

Management

Monmouth University, School of Science and Leon Business School Long Branch, NJ

G.P.A. - 3.5/4.0

Concentration: Software & Business Management

January 2022 - January 2024

Relevant Courses: Data Warehousing/ Business Intelligence, Data Analytics &

Machine Learning, Database Management, network engineering,Web Mining, Social

Network Analysis, Managing Emerging Information Technology, Advanced Business

Process Management, Integrating IS Technologies, IT Strategy

B.S.

Rutgers State University of New Jersey Camden N.J. Concentraion - Political Science

CERTIFICATIONS

January 2012 - January 2016

• Certified Scrum Master - Scrum Alliance - Badge 1815590 - July 2023

• Rutgers University Computer Science Coding Bootcamp - Certificate 2018-2019

EDUCATION AND CERTIFICATIONS

• Certified Scrum Master - Scrum Alliance - Badge 1815590 - July 2023

• M.S. in Information Systems from Monmouth University in West Long Branch, NJ - 3.5 GPA

o Sept 2022 - Jan 2024

• B.S. in Political Science from Rutgers University in Camden, NJ

o 2012-2016

• Rutgers University Computer Science Coding Bootcamp - Certificate 2018-2019

EXPERIENCE

Centers for Medicare & Medicaid Services (CMS)

Management Program Analyst January 2025 – Present

• Analyze and improve operational processes to enhance efficiency and compliance.

• Conduct data analysis to support policy development and program decision-making.

• Collaborate with cross-functional teams to implement strategic initiatives.

• Prepare reports, presentations, and recommendations for senior leadership.

• Ensure regulatory compliance and adherence to federal guidelines.

• Assist in budget planning, performance monitoring, and resource allocation.

Operations Associate

theLotter -Bell Works Holmdel, NJ

September 2024 - Present

As an Operations Associate, I play a vital role in representing our company, delivering

top-notch customer support, and you’ll be at the heart of a fast-paced fulfillment center,

driving the success of our newest digital lottery courier product. If you’re someone who

thrives in a fast-paced environment, enjoys problem-solving, and is committed to

delivering outstanding service, we want you to join our team.

Responsibilities:

• Manage every aspect of the customer lottery ticket order experience, ensuring

accuracy and efficiency with each order and redemption

• Maintain the smooth operation of printing and scanning equipment, ensuring

everything runs flawlessly

• Handle incoming and outgoing telephone calls, live chats, and email communications

to assist customers with inquiries and requests.

• Support various operational projects as they arise, contributing to the team’s overall

success

• Complete all related documentation and data entry to high standards and within the set

time parameters.

• Creatively explore options, possibilities, and choices for customers.

• Ensure the provision of excellent customer service levels is maintained and exceeded.

• Adhere to quality parameters, procedures, and policies established by the Company.

• Develop and maintain a good knowledge of the Company’s products, services, and

systems.

• Comply with all company business processes, policies, and legislative requirements.

• Handle all client and customer contacts following the Company’s defined standards

while keeping customer and company details completely confidential from external and

third partie

Software Engineering / Network Engineering Internship

Koliada, LLC Remote

September 2022 - April 2024

• Improved network performance by 25% by deploying advanced configuration and

troubleshooting of routing protocols such as OSPF and BGP for internal and

external MPLS and SD-WAN connections, resulting in substantial progress in

security projects

• Streamlined routine database tasks by leveraging shell scripts on Linux servers, reducing

manual workload by 30%

• Developed front-end and back-end solutions as a software engineer to enhance

user engagement by 30% and improve database performance by 25%

Scrum Master Internship

Monmouth University West Long Branch, NJ

May 2023 - January 2024

• Collaborated with Agile team to develop PHP-based student registrar website,

resulting in 50% increase in website traffic and 30% rise in student

registrations

• Implemented Project Management, Agile, and Scrum best practices utilizing

Trello, Asana, and Jira tools to boost team productivity by 25%

• Led and facilitated Daily Scrums, Retrospectives, Sprint Planning, Backlog

Refinement, Sprint Review, and Product Demonstrations using Trello, Scrum

board, and JIRA to drive on-time project delivery and enhance process efficiency

by 30%, while boosting team productivity by 20%

• Mentored Agile team in Scrum and Agile frameworks, driving a 30% increase in

team productivity, significantly boosting project efficiency, and enhancing

collaboration and communication through the utilization of Jira, Kanban, and Sprint

planning sessions

• Utilized the Scrum framework, JIRA software, and Agile practices such as daily

standups, sprint planning, and retrospectives while collaborating with the Product

Owner in backlog refinement to enhance team efficiency by 30%, prioritize tasks

effectively, and accelerate product development speed

• Achieved a 20% productivity increase by eliminating roadblocks and

impediments using Lean Six Sigma methodologies

Contact this candidate