Quality Assurance Software

MURTAZA KHAN

972-***-**** – *******.********@*****.***

IT DELIVERY MANAGER / QUALITY ASSURANCE

PROFESSIONAL EXPERIENCE

Dynamic and results-driven Technology Professional with over 18 years of progressive experience spanning IT delivery management, software quality assurance, automation strategy, and Agile product development. Recognized for blending strategic vision with hands-on technical execution to drive business-aligned IT initiatives, deliver scalable applications, and elevate quality across complex enterprise environments.

Proven ability to lead high-performing, cross-functional teams in delivering robust and reliable systems through end-to-end testing practices, data modeling, and risk-informed QA strategies. Expert in implementing test automation frameworks across front-end and back-end systems using tools like Playwright, WebDriverIO, Postman, and GitHub Actions. Adept at integrating CI/CD pipelines, improving regression coverage, and accelerating time to market. Demonstrated leadership in managing large-scale projects and enterprise software implementations while balancing stakeholder priorities, optimizing resources, and fostering continuous improvement. Strong technical foundation in web services, data generation, predictive analytics, information security, and ISO compliance (9001, 14001, 45001 & 27001). Skilled in applying Agile and Lean methodologies to improve operational efficiency, reduce defect leakage, and ensure customer-centric delivery.

CORE COMPETENCIES

• Project Delivery Leadership & Cross-Functional Team Management

• Data Labeling/Generation & Quality Assurance Practices

• Agile & Lean Methodologies for Operational Efficiency

• Risk Management & Stakeholder Engagement

• Process Improvement & Change Management

• ISO Standards Compliance (ISO 9001, ISO 14001, ISO 27001)

• Client-Facing Communication & Relationship Management

• Engineering & Technical Consultancy Expertise

• Tools: JIRA, Confluence, Splunk, GitHub

CAREER HIGHLIGHTS

• Data Powered New Features Development: Assisting Technical Operations team in generating proactive monitoring-based data model and proactively monitor voice and data customers for outages, faults and service degradation. Use data models to reduce truck rolls, improve MTTR and automate customer response.

• Technology Management Expertise in Development & Operations: Managing application development, architecture & operations with a focus on the latest telecommunications technologies for mobile & consumer electronics devices, end-to-end operations management, device provisioning, field operations, backend infrastructure development & systems integration generating $150 Million/month revenue.

• Product Strategy & Business Development: Heading product vision, End-to-End development and technical/market requirements in support of business units, revenue generation, improved customer experience & operational efficiency to further enhance SLAs for 2.2 million North American customers.

• Product Management: Spearheaded development, operations, quality control, and resource planning for upcoming consumer electronics products and delivery. Championed at conceptualizing and implementing diverse projects, whilst achieving up to $180 million in revenue by planning and implementing rolling out fiber-optic based consumer application.

• Global Operations Management: Defined the vision, roles, and work processes for large, global teams for system development, integration, QA and operations management. Led staff to deliver first-rate technology projects that were highly visible with real-time field data

& praised by executive leadership and various business units. Professional Experience

QHSE Auditing & Consulting, Flower Mound, TX

HMG Consulting LLC – January 2025 – Present

(Contractor at Bureau Veritas & TUV)

Offering ISMS & QHSE consulting, corrective actions and internal auditing services based on the ISO, organization and legal requirements for various industries. Verizon – Irving TX

Delivery Project Manager, November 2006 – November 2024

• Directed the successful delivery of complex technology projects, managing diverse cross- functional teams to meet objectives within deadlines and budgets.

• Head of the design, implementation, and upkeep of Quality Management Systems (QMS) to ensure adherence to ISO standards (ISO 9001, ISO 14001, and ISO 27001) and compliance with regulatory requirements.

• Oversee client-facing operations, building strong relationships through regular communication, performance reporting, and prompt issue resolution.

• AI/ML (AI Machine Learning) (deployed in 2015 log gathering) Powered New Features Development in assisting Network Operations team in generating AI powered data model and proactively monitor data, and video customers for outages, faults and service degradation. Use data models to reduce truck rolls, improve MTTR and automate customer response.

• Handpicked by senior leadership to lead the integration of Verizon Communications’ FiOS/FTTH services, impacting over 2.2 million subscribers across California, Florida, and Texas in a strategic $10 billion acquisition.

• Collaborated with the Product Team on budgeting, new product implementation, and the development of innovative technologies, achieving substantial cost savings.

• Designed performance metrics and dashboards to track progress, assess risks, and implement proactive corrective measures.

• Advocated for Agile methodologies, reducing delivery cycle times by 20%, and implemented Lean practices to improve adaptability to evolving business needs.

• Oversee all aspects of Infrastructure & Operations including Data & Video systems, Data Centers, ERP systems, End User Support, Change and Release Management. Focus on organizational growth and maturity through implementation of technology & governing processes.

• Focused on team building, setting organizational goals, conducting annual reviews, and managing performance effectively.

• Network Operations OKR (Objectives & Key Results) developed for NOC, FTTP DevOps and Advanced Technical Support teams to create alignment and engagement around measurable and ambitious goals that are Aspirational, Memorable, Qualitative, and Fit Organizational culture.

• Maintained automation test suites integrated with CI/CD pipeline, reducing regression effort by 60%.

• Facilitated Sprint Planning, Daily Stand-ups, and Retrospectives to improve QE team throughput.

• Created performance dashboards in Splunk to monitor KPIs, test coverage, and automated pass/fail rates.

• Oversaw multiple QA streams, driving standardization of automation frameworks using Playwright and Node.js.

Key Achievements:

• Executed mission-critical projects with complete adherence to quality standards and delivery deadlines.

• Manage FiOS DevOps, IT/OSS configuration management and Ops teams to co-ordinate drop ships and automated solutions for software delivery thereby improving Operational Efficiency by 40%.

• Promoted eco-friendly practices, reducing energy consumption in delivery processes. Adea Solutions / INET

Senior Quality Assurance Engineer, May 2004 to November 2006

• Test Plan and Case Development: Spearheaded the design and execution of comprehensive test plans and test cases for complex web-based applications and enterprise software systems. Ensured rigorous testing to meet functional, performance, and security standards.

• Requirements Analysis and Collaboration: Actively participated in requirements gathering and review sessions, providing critical QA perspectives to ensure the testability and overall quality of deliverables. Collaborated with cross-functional teams to align testing objectives with project goals.

• Automation Expertise: Leveraged industry-standard tools to automate test scripts, significantly enhancing testing efficiency and accuracy. Reduced manual testing effort and improved the speed and reliability of test execution, contributing to faster project delivery cycles.

• Defect Management and Resolution: Identified, documented, and tracked software defects through comprehensive testing processes. Collaborated closely with development teams to prioritize and resolve issues, ensuring timely and effective fixes to maintain high software quality.

• QA Process Development: Contributed significantly to the development and refinement of QA processes and standards, fostering a culture of quality and continuous improvement within the organization. Implemented best practices that elevated the overall quality assurance framework.

• Quality Advocacy and Standards: Promoted a culture of quality across the organization by advocating for stringent QA practices and standards. Ensured that quality considerations were integrated into all stages of the software development lifecycle.

• Cross-Functional Team Collaboration: Worked closely with developers, project managers, and other stakeholders to ensure seamless integration of QA processes. Facilitated open communication to address quality concerns and drive project success.

• Industry Best Practices: Stayed current with industry trends and best practices in quality assurance, applying the latest methodologies and tools to enhance QA processes and outcomes. Contributed to the organization's reputation for delivering high-quality software solutions.

Education & Credentials

Bachelor of Science in Computer Science

Karachi University, Karachi

Certifications:

ISO 27001:2022 Lead Auditor Certification

ISO 9001:2015 Lead Auditor Certification

ISO 14001:2015 Lead Auditor Certification

ISO 45001:2018 Lead Auditor Certification

References: Available upon request.

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