Service Representative Customer
Resume:
Ninah Tiangson
Professional Summary
Customer service representative with 10 years of experience specializing in client relationship management. As a brand ambassador and client advocate, I am skilled at delivering high quality service to ensure the best possible client experience. Looking to leverage my transferable skills and experience in an Administrative Assistant role.
Work History
Ulta Beauty LLC - Customer Service Representative
Arlington Heights, IL
05/2017 - Current
● Answers customer’s needs in a professional and timely manner.
● Recommends additional and complementary products and/ or services-based guest input or stay knowledgeable with growing trends and needs of customers.
● Book appointments for 100+ reservations guests & store related events at a high-volume store. Keeps clients informed of any delays or changes in appointments in a timely manner, acknowledging clients valuable time, and providing attentive service recovery when needed.
● Contributes to the store's overall sales, conversion goals, as well as meeting and exceeding personal goals.
● Set up advertising displays and arrange merchandise to highlight sales and promotional events.
Participate in physical inventory preparation, execution, and follow-up. Responsible for overall store cleanliness and organization. MEI Systems - Administrative Assistant
Wood Dale, IL
12/2023 - 02/2024
● Enhanced office efficiency by streamlining administrative processes and implementing organizational systems, to improve client satisfaction.
● Prepared, reviewed, and organized documents relating to onsite visits.
● Reviewed and processed quotes and invoices for customers.
● Managed details for Technical Assistance, Installations, and Preventive Maintenances visits
*****.********@*****.***
Arlington Heights, Illinois 60005
Skills
● Client Relations
● Conflict Resolutions
● Customer Success
● Call Center Operations
● Cross-Functional Collaboration
● Customer Solutions
● Process Improvement
Education
National Louis-University
Chicago, ILCompleted 30 credits toward
bachelor’s degree
Computers System Institute
Skokie, IL
Completed Program for Medical Coding and
Billing
Ricoh Americas Corporation - Customer Service Representative Schaumburg, IL
11/2022 - 12/2023
● Enhanced client satisfaction by efficiently managing front desk operations and providing exceptional service.
● Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
● Increased office efficiency with accurate record-keeping, timely data entry, and proper file management. Organized, maintained, and updated information in computer databases.
● Improved visitor experience by greeting guests warmly, ensuring a comfortable waiting area, and promptly addressing their needs.
● Maintained confidentiality of sensitive information in accordance with company policies and procedures.
● Implemented an organized filing system for both physical and electronic documents, resulting in improved accessibility of information.
● Answered high-volume incoming calls (roughly 150+ per day), on a multi-line phone switchboard. Ensuring utmost appropriate professionalism during each encounter, Triaged complaints effectively and escalated inquiries to team members when needed.
● Answered questions, addressed, resolved, and recognized when to escalate issues to management personnel to satisfy customers.
● Communicated sensitive information to management personnel with a sense of urgency.
Patrick BMW - Scheduling Coordinator
Schaumburg, IL
05/2022 - 11/2022
● Make inbound and outbound calls.
● Increased efficiency by streamlining coordination processes and implementing new organizational systems.
● Gathered and organized materials to support operations. Patrick Dealer Group -Customer Service Representative Schaumburg, IL
09/2021 - 05/2022
● Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Resolved customer problems and complaints. Answered the central telephone system and directed calls accordingly.
● Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines. Reduced incoming call response time by implementing an effective call routing system. Organized, maintained, and updated information in computer databases.
● Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Resolved customer complaints professionally, leading to improved customer relations and loyalty. Build relationships with customers to encourage repeat business. DRL Enterprises - Receptionist
04/2013 - 05/2021
● Answer incoming phone calls, determine their purpose, and forward them to appropriate personnel and departments.
● Take and deliver messages for current employees, executives, and other departments.
● Verify and Scan files for accounts payable department.
● Perform additional clerical duties as needed.
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