Administrative Support Document Processing

TYANN JOHNSON

PROFESSIONAL EXPERIENCE

DJW CONSULTANTS/ CNI INC., Oklahoma City, Oklahoma January 2023 - Present

Administrative Support Supervisor

• Ensured Quality & Accuracy in Document Processing: Performed meticulous quality reviews of scanned, imported, and prepared documents, ensuring accuracy and adherence to guidelines.

• Operated scanning devices converted documents to digital images, and performed image and indexing validation, resolving any issues efficiently.

• Improved Processes & Enhanced Efficiency: Proactively identified opportunities to enhance productivity and reduce errors in document processing workflows. Documented and modified procedures, resulting in streamlined operations and improved accuracy.

• Excelled in Fast-Paced Environments: Rapidly mastered new skills and responsibilities, earning a promotion to Clerk II within six months.

• Managed High-Volume Document Workflows: Prepared, categorized, and scanned/uploaded a wide range of confidential medical documents, including EKGs, MRIs, CT scans, lab results, and incoming correspondence, ensuring compliance with privacy regulations (HIPAA, PII).

• Trained & Mentored New Hires: Successfully trained new employees on document preparation, scanning procedures, and proper filing protocols, ensuring a smooth onboarding process and adherence to established workflows.

• Demonstrated Leadership & Initiative: Stepped up in a supervisory capacity, managing a team of 24 employees. Effectively delegated tasks, monitored workload, and ensured timely completion of assignments, exceeding expectations.

• Earned Recognition for Outstanding Performance: Received multiple pay increases and recognition from management for exceptional leadership, communication, training abilities, and contributions to a positive work environment.

• Proficient in Technology & Software: Demonstrated expertise in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access), Google Analytics, and DIWS, leveraging technology to enhance productivity and efficiency.

WAL-MART STORES, INC., October 2002 - October 2023

Assistant Manager

• Drove Exceptional Business Results: Consistently exceeded profit targets and generated significant revenue growth, including spearheading operations for a high-volume facility that achieved over $124 million in annual sales.

• Optimized Operational Efficiency & Profitability: Identified and implemented process improvements, streamlined workflows, and reduced costs to maximize productivity and enhance overall profitability. Closely monitored P&L statements, analyzed controllable expenses, and provided data-driven insights to leadership for informed decision-making.

• Led & Developed High-Performing Teams: Motivated, coached, and mentored teams of supervisors and associates, fostering a culture of excellence, continuous improvement, and high engagement. Provided direct supervision, training, performance management, and created a positive and inclusive work environment.

• Managed Key Business Relationships: Utilized highly developed negotiation skills to secure favorable contracts, resolve disputes, and build mutually beneficial relationships with vendors, contractors, and stakeholders. Ensured contractor compliance with performance standards through effective communication, evaluation, and collaborative problem-solving.

• Championed a Customer-Focused Culture: Upheld a commitment to exceptional customer service, ensuring the accuracy and timeliness of order statuses and collaborating closely with supply chain partners to fulfill orders efficiently.

• Demonstrated Community Engagement & Social Responsibility: Served as a brand ambassador, actively participating in and leading community outreach programs to make a positive impact.

• Maintained HR Compliance & Best Practices: Oversaw all HR practices, ensuring adherence to company policies, legal requirements, and ethical standards.

EDUCATION AND TRAINING

UNIVERSITY OF TEXAS AT ARLINGTON

Bachelor of Science - Business Management

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