Customer Service Administrative Assistant

Trakelia Culp

Charlotte, NC *****

Cell: 704-***-****

*.********@*****.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skills

Experience

The Compass Group

February 2014 to Current

Customer Service Representative

China Grove, NC

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

• follow up to ensure resolution.

Lowe’s

August 2008 to January 2014

Pricing Coordinator

Charlotte, NC

• Balanced company objectives and customer desires when formulating pricing and marketing strategies.

• Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge Collaborated with sales, service, and finance managers to influence critical business growth outcomes.

• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

• Strategized approaches to meet objectives and capitalize on emerging opportunities.

• Recommended product changes to enhance customer interest and maximize sales.

• Worked with sales manager to coordinate marketing activities focused on successful promotion of sales items. The Stafford Group

June 2004 to June 2008

Administrative Assistant

• Monitored daily and weekly schedules and monthly calendar

• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

• Set up and maintained physical and electronic filing systems.

• Supported departmental operations, including filing, monthly report preparation and vendor requisitions.

• Guided administrative and professional staff through computer and software problems.

• Maintained up-to-date department organizational chart.

• Maintained attendance records, taking note of staff vacation time, sick days and personal days.

• Assisted with administrative tasks, including filing, answering phones.

• Processed financial documents including contracts, expense reports and invoices. Education and Training

East Mecklenburg High School

June 2004

High School Diploma

Charlotte, NC

Eastern Gateway Community College

Expected in May 2022

Associate of Science: Criminal Justice

• Impeccable driving record

• Defensive driving expert

• Map proficiency

• Passenger assistance

• Safety-focused

• DOT regulations

• Team building

• Administrative support

• MS Office

Contact this candidate