Customer Service Amazon Flex

Delcio Acosta

*** ******* ***, *** **, New York, NY 10034 917-***-**** ******.******@*****.***

Objective

- Dependable and experienced foot messenger and commercial cargo bike courier with a strong track record in fast, secure deliveries across New York City. Skilled in urban logistics, customer service, and navigating complex routes under pressure. Seeking a courier or delivery position where speed, accuracy, and professionalism are essential.

Skills

- Expert knowledge of NYC streets, traffic patterns, and pedestrian shortcuts

- Comfortable using cargo e-bikes in dense urban areas and adverse weather

- Physically fit and conditioned for long-distance walking and biking

- Skilled in route-planning and delivery tracking apps (Amazon Flex, Google Maps, OnFleet, etc.)

- Reliable under pressure; known for punctuality and maintaining delivery schedules

- Excellent communication with dispatchers, customers, and building personnel

- Trained in safe handling of perishable and time-sensitive goods Experience

Commercial Cargo Bike Courier - Amazon Fresh

New York, NY January 2025 - Present

- Deliver groceries and household essentials to residential customers using an electric cargo bike

- Maintain product integrity by ensuring safe, on-time delivery of cold and frozen items

- Navigate Manhattan and Brooklyn routes efficiently

- Coordinate with dispatch via app and provide real-time delivery updates

- Receive consistent positive feedback for speed, courtesy, and professionalism Foot Messenger - Breakaway Courier Systems

New York, NY 2012 - 2016

- Delivered legal documents, contracts, and packages across Manhattan under strict time constraints

- Maintained a clean delivery record and handled sensitive, high-priority deliveries

- Developed expert-level knowledge of building access, mailrooms, and client-specific procedures

- Frequently assigned to urgent courthouse runs and legal drop-offs requiring precision and reliability

Contact this candidate