Technical Expert Customer Service
Resume:
LAURA L CORNMAN
CONTACT
********@*******.***
rg, PA 15681
PROFESSIONAL SUMMARY
Analytical Technical
Expert identifies, analyzes,
and documents technical
issues to optimize
operational efficiency in
various environments.
Exercises discretion within
defined practices and
procedures in selecting
methods and techniques for
solution development.
Skilled team player with
strong background in Social
Security environments.
Works well independently to
handle assignments and
always ready to go beyond
basics assignments. Quick
learner with good computer
abilities.
Dependable industry worker
equipped for fast-paced
work and changing daily
needs. Serves customers
effectively with attention to
detail and hardworking
approach. Seeks out
opportunities to go beyond
basics, improve processes,
EXPERIENCE
CLAIMS TECHNICAL EXPERT Oct 2017 Current
Social Security Administration, Monroeville, PA
Regularly interview the recipients of benefits such as retirement and disability to re-certify their eligibility.
Reached out to employers and references to check applicant's answers and collect additional information.
Coordinated system changes for assistance additions, modifications, and terminations and organized associated paperwork.
Informed individuals about the eligibility requirements, applications processes and payment procedures for the benefits program. Investigated applicants seeking public assistance to collect data relevant to their applications.
Compiled and evaluated the personal and financial histories of applicants to verify the completeness and accuracy of the information provided.
Referred denied applicants to other agencies offering assistance more relevant to their situations and eligibility. Reviewed incoming orders for mistakes to maintain accurate inventory levels.
Maintained good working relationship with co-workers and management.
Supported operations with consistent maintenance and updates of corporate files and records.
Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Utilized downtime to perform routine tasks, preventing service delays.
Followed established guidelines and procedures.
Completed all assigned tasks prior to shift end.
Volunteered for and tackled new assignments and tasks to ease staff member burden.
Completed all required paperwork within anticipated time frames. Finished all tasks and job duties, adhering to deadlines to avoid delays.
SOCIAL INSURANCE SPECIALIST Apr 2009 Oct 2017
Social Security Administration, New Kensington, PA Navigated multiple computer programs during each call to locate information, document interactions, and put solutions into motion. Processed payments and other transactions by phone to help clients stay current on obligations.
Communicated solutions between clients and benefits providers to L
C
and increase customer
satisfaction.
Hardworking and focused on
completing work quickly to
consistently exceed targets.
Reliable team member
accustomed to taking on
challenging tasks. Dedicated
to business success.
SKILLS
Utilities development
Prototype development
Test automation
Product improvement
Resource allocation
On-time product delivery
Read technical manuals
Optimize system
performance
Resolve technical problems
Public speaking
Customer relations
Planning
Problem-solving
Collaboration
Assistance authorization
History verification
Data compilation
Eligibility determination
Recipient interviewing
Referral coordination
Networking
Research
Coordination
Organization
Prioritization
Analytical thinking
Verbal communication
Teamwork
correct problems.
Called clients to follow up on issues and obtain information to facilitate timely resolutions.
Used strong call management skills to control conversations and consistently meet performance targets.
Delivered online support, troubleshoots, and handled escalations to elevate client experience.
Engaged with customers to understand and resolve issues and answer product questions.
Referred unresolved customer grievances to designated departments for further investigation.
Investigated product concerns and communicated with departments to understand customer issues.
Used proven techniques to increase sales and promote high-value products.
Updated customer accounts with current personal and purchasing information.
Determined charges for services requested, collected deposits or payments, and arranged for billing.
Completed calls and followed scripts to maintain good call control. Prepared and processed forms to change customer service levels. Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers. CLIENT SERVICE REPRESENTATIVE Jan 2008 Sep 2008
First Commont wealth Bank, Indiana, PA
Employed excellent money handling abilities to operate and balance cash drawer daily.
Updated customer accounts with new balance, payment, and transfer information.
Handled diverse customer needs related to financial products, lines of credit, and account features.
Followed company and regulatory policies to protect customer and bank assets.
Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
Formulated and communicated new ideas and suggestions to improve bank profitability.
Participated in promotional programs to generate new customers and expand relationships with existing customers.
Used expert sales and service abilities to consistently achieve sales and referral goals.
Monitored customer transactions to detect, address, and report signs of fraud.
Promoted customer referral programs and assisted with sign-ups for promotional offers.
Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service. Supported customers by coordinating special actions like ordering new bank cards and personal checks.
Ordered an appropriate supply of cash each day to meet expected demands.
Researched, troubleshoots, and resolved customer and internal inquiries regarding policies, practices, and products. Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit. Developed relationships with customers, suggested suitable bank services, and met banking needs.
Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Smoothly opened, closed and updated accounts and savings plans for customers.
Sorted and filed transaction documentation to maintain complete records.
Complied with applicable banking laws and regulations and followed company security and operational procedures. Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies. TELLER SERVICE REPRESENTATIVE May 2007 Sep 2007
First Commonwealth Bank, Indiana, PA
Employed excellent money handling abilities to operate and balance cash drawer daily.
Updated customer accounts with new balance, payment, and transfer information.
Handled diverse customer needs related to financial products, lines of credit, and account features.
Followed company and regulatory policies to protect customer and bank assets.
Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
Formulated and communicated new ideas and suggestions to improve bank profitability.
Participated in promotional programs to generate new customers and expand relationships with existing customers.
Used expert sales and service abilities to consistently achieve sales and referral goals.
Monitored customer transactions to detect, address, and report signs of fraud.
Promoted customer referral programs and assisted with sign-ups for promotional offers.
Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service. Supported customers by coordinating special actions like ordering new bank cards and personal checks.
Ordered an appropriate supply of cash each day to meet expected demands.
Researched, troubleshot, and resolved customer and internal inquiries regarding policies, practices, and products. Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit. Developed relationships with customers, suggested suitable bank services, and met banking needs.
Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Smoothly opened, closed and updated accounts and savings plans for customers.
Sorted and filed transaction documentation to maintain complete records.
Complied with applicable banking laws and regulations and followed company security and operational procedures. Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies. EDUCATION
BACHELOR OF SCIENCE - OPERATIONS MANAGEMENT &
MARKETING Aug 2008
Indiana Univeristy of Pennsylvania, Indiana, PA
GPA 2.78.
Minor in Marketing.
Dean's List Honoree, 2 semesters.
Contact this candidate