Customer Service Supply Chain

Shawntee C. Hart l **** Waldrop Ridge Ct. l Decatur, GA 30034

c: 404-***-**** e: *********@*****.***

SUMMARY OF QUALIFICATIONS

Enthusiastic associate with proven results. Demonstrates excellent internal and external customer service skills and positively motivates others on team to achieve and exceed goals while increasing productivity. Multi-tasker who thrives in a very busy environment but also able to be productive independently. Creates innovative ideas and has proven ability to help streamline processes, saving company expenditures. Extensive computer skills. Reliable, energetic, dependable, with traditional values.

EXPERIENCE

DHS/DFCS ( Temp Assignment) June 2024-

Processing and Tracking Member Atlanta,Ga.

● Processing applications for DHS counties

● Maintaining and updating records into system databases

● Tracking deadlines and ensuring timely processing

● Supporting business operations, managing computer inventory UPS Supply Chain November 2013 -March 2024

Import /Export Shipping Administrative Associate Freight Forwarding Atlanta, Ga.

● Create, process, review and file bills of lading, invoices and export documents

● UPS shipment procedures (via vessel ground, freight, international, and expedited)

● Professional direct phone, and email client interaction

● Research LCL / FCL shipment status, follow-up / track with carriers on load status

● Resolve internal and external customer issues, billing issues, schedule pick-ups and deliveries, dispatch carriers, negotiate line haul costs

● Processing and following shipper's letter of instructions accurately

● Handling and Filing AES declarations to US Customs and Border Protection

● Perform tariff classification utilizing the Harmonized Tariff Schedule (HTS), Schedule B, and Import-Export Control Classification Number (ECCN) as needed

● Preparing/processing insurance certificates, certificates of origin, consular documents and EEIs

● Collaborate to gather shipping documents and manage record retention of export shipments

● Understanding of US Department of Commerce’s EAR and ITAR regulations CarMax Business Services February 2007 – March 2013 Administrative Support Senior Clerical Team, Kennesaw, GA

● Ensured high quality service as measured by Supervisor. Consistently achieved 100% internal audit scores, exceed departmental goals by 10%

● Handled elevated internal/external customer service issues, notating customer accounts

● Proficient in areas of computer and scanner operation, office and mailroom equipment, maintenance and troubleshooting

● Team converted paper filing system to document imaging system, resulting in $100,000/yr. savings in supply and labor costs

● Scanned and processed funding documents for all CarMax Locations in three regions. including Retail Installment Contracts and titles, reviewed and audited all for accuracy

● Kept production queues current, worked within assigned rotation level to maintain department efficiency

CarMax Business Services (cont’d.)

Customer Service / Early Collections Representative, Kennesaw, GA

● Consistently met or exceeded department standards for call volumes, collection standards, calls per minute in a high volume incoming and outgoing call center.

● Arranged payments, suggested payment alternatives, advised high-risk customers (1-30 days past due) of best solutions to keep account current.

● Documented and updated notes in internal system thoroughly for use by other representatives and scheduled follow ups.

● Trained new associates on procedures, FCCPA, and assisted with elevated calls. EDUCATION l TRAINING l CERTIFICATIONS

Highly proficient in all Microsoft programs (Word, Excel, PowerPoint), email and social media Cargo Wise Certified Operator

Hazmat certified.

Classes attended: Communication Styles, Treating Associates with Respect, Codes of Business Conduct, Diversity Awareness Training, Working with the Visually Impaired Training Participated in Six Sigma style workshops to analyze current processes to streamline and find efficiencies.

REFERENCES

Both personal and professional available upon request.

Contact this candidate