Customer Service Document Control

Location:

Swakopmund, Erongo, Namibia

Salary:

15000

Posted:

June 17, 2025

Contact this candidate

Resume:

FELICITY RAMONA KATAMILA

PROFESSIONAL SUMMARY

Detail-oriented and client-focused Administrative Professional with over 14 years of progressive experience in office administration, executive support, and client service in both public and private sectors. Skilled in diary and travel management, minute-taking, and confidential document handling. Adept at managing high volumes of internal and external communication, procurement coordination, and frontline reception duties. Proficient in Microsoft Office Suite and SAP. Bilingual in English and Afrikaans. Currently seeking to leverage administrative expertise in a dynamic, client-driven organization.

ERF 40. Langenhoven Avenue, Narraville, Walvis Bay

+264-**-***-**** • ***********@*****.***

KEY SKILLS & COMPETENCIES

Office & Executive Administration

Diary & Travel Management

Minute-Taking & Meeting Coordination

Procurement & Asset Management

Customer & Frontline Service

SAP & Microsoft Office Suite

Document Control & Filing Systems

Visa & Event Coordination

Internal Communication & Correspondence

First-Line IT Support & Helpdesk Liaison

Office Administrator, Hodago Fishing (Pty) Ltd - Walvis Bay November 2024 - Present

Executive Secretary, Commercial & Marketing Department, TransNamib - Windhoek March 2023 - October 2024

WORK EXPERIENCE

Manage General Manager’s diary.

Take minutes of Management Meetings, prepare for approval by the General Manager and distribute copies. Coordinate travel arrangements and facilitate logistical planning. Serve as the first point of contact for visitors and callers. Maintain a well-organized front-office environment and oversee petty cash. Prepare board packs for Board Meetings.

Ensure timely procurement and stock control of office supplies. Supervise housekeeping and presentation of the reception area. Provided high-level administrative support to the Executive: Commercial & Marketing. Create Purchase Requisitions and reservations on SAP. Managed diary, meeting schedules, travel plans, and documentation. Take minutes of departmental meetings, purchasing of consumables for the Executive’s office. Processed monthly credit card reconciliations and handled requisitioning. Responded to client service queries and liaised with suppliers. Organized departmental documentation for internal audit purposes. Executive Secretary, IT and Operations Department, TransNamib - Windhoek October 2020 - February 2023

Supported Executive by managing calendars, travel logistics, and document handling. Create Purchase Requisitions and reservations on SAP. Updated filing systems and tracked department expenditures. Managed monthly credit card reconciliations for departmental budgeting. Processed vendor and contractor communication and tracked procurement timelines. Take minutes of departmental and committee meetings, purchasing of consumables for the Executive’s office. Administrative Officer, Ministry of Sports, Youth and National Service - Lüderitz December 2017 - March 2020

Managed payments and revenue-related transactions. Provided front-desk and clerical support, responding to public enquiries. Issued trip authorities and oversaw transport and stationery records. Compiled monthly finance reports and assisted with administrative compliance. Acting Private Secretary, Ministry of Sports, Youth and National Service -Windhoek

(Seconded)

October 2013 - December 2015

Managed schedules, meetings, and events for the Director: General Services. Took and distributed minutes, compiled reports, and managed confidential correspondence. Consolidated divisional reports for submission to the Executive Director’s Office. Coordinated travel arrangements, visa applications, and accommodation bookings. Followed up on internal memos and ensured timely action from departments. Helpdesk Administrator, Ministry of Sports, Youth and National Service - Windhoek February 2013 - November 2017

Served as first point of contact for IT division, delivering professional and courteous assistance. Conducted regular stocktaking of IT equipment and maintained accurate inventory records. Logged and tracked ICT support issues and ensured resolution timelines were met. Maintained asset and user registers.

Provided first-line support and liaison between end-users and technical teams. Monitored helpdesk communication efficiency and escalated unresolved cases. Data Typist, Ministry of Sports, Youth and National Service - Windhoek August 2010 - January 2013

Drafted official letters for government departments and institutions. Maintained a secure and up-to-date database for the Children of the Liberation Struggle program. Processed procurement requests and managed travel logistics. Coordinated visa applications and travel for international personnel on special projects. Prepared internal memos, formatted confidential reports, and provided administrative support for executive-level projects

EDUCATION & CERTIFICATIONS

Diploma in Human Resource Management (NQF Level 6) – Stadio Higher Education (In Progress) Higher Certificate in Management (NQF Level 5) – Stadio Higher Education (2020) National Vocational Certificate: Business Services & ICT (Office Admin) – WVTC (2009–2010) Grade 12 Certificate – Lüderitz Secondary School / NAMCOL (2005 / 2012) PROFESSIONAL TRAINING & CERTIFICATIONS

Records Management Certificate

Minute-Taking & Report Writing Certificate

Executive Clerk & Clerical Office Skills Certificate Integrated Financial Management System (IFMS)

CompTIA A+ (Basic IT) Certificate

Customer Satisfaction & Leadership Training

Data Entry & Database Management

REFERENCES

Mrs. Ailly Hangula- Paulino

TransNamib Holdings Limited

Chief Corporate Communications Officer

*****.**************@**********.***.**

+264-***-***-***