Customer Service Team Leader
Resume:
LUCINDA MCCRAY
Morrow, GA *****
**************@*****.***
Professional Summary
Accomplished team leader and shift manager with 7 years of experience in the hospitality and logistics industries. Proven track record in enhancing customer service and team performance, resulting in increased repeat business. Skilled in training and mentoring staff, managing operations, and maintaining safety standards. Holds multiple certifications, including ServSafe and CPR, with a strong focus on leadership and effective communication.
Willing to relocate to: Stockbridge, GA
Work Experience
Shift Leader
Mrs. Winners-Stockbridge, GA
September 2024 to March 2025
• Managed a team of XX servers, providing guidance and support to ensure exceptional customer service
• Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of- shift reconciliation process
Warehouse Associate
HD Supply-Forest Park, GA
February 2022 to September 2024
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Assisted in conducting physical inventory counts to reconcile stock levels
• Maintained a clean and organized work area, promoting safety and efficiency Team Leader
Smoothie king-Atlanta, GA
March 2019 to November 2022
• Led a team of XX employees, providing guidance and support to ensure successful completion of projects
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Managed budgetary constraints by effectively allocating resources and negotiating contracts with vendors
Warehouse Associate
Ceva logistics-East Point, GA
February 2017 to May 2018
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Trained new warehouse associates on proper procedures for receiving, storing, and shipping products Education
GED
Atlanta Technical Institute-Atlanta, GA
Skills
• RF Scanner
• Security
• Communication skills
• Dementia care
• Warehouse management system
• Materials handling
• Cash register
• Teaching
• Cooking
• Hospitality
• Customer service
• English
• Hotel experience
• Shipping & Receiving
• Driving
• ERP systems
• Heavy lifting
• Vital signs
• Packaging
• Computer skills
• Early childhood education
• Basic math
• Senior care
• Leadership
• Restaurant experience
• Order Picking
• Childcare
• Warehouse Experience
• Supervising experience
• Typing
• Janitorial experience
• Home health
Certifications and Licenses
Hospitality certificate
February 2019 to Present
ServSafe
CDL A
CPR Certification
Driver's License
First Aid Certification
Food Handler Certification
Child Development Associate Certification
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