Customer Service Data Entry
Resume:
Charlotte, NC *****
*********@*****.***
.
RHONDA PHIFER
OBJECTIVE
To obtain a position as a customer service representative within an organization that offers career advancement and educational opportunities.
SKILLS AND ABILITIES
MS Office proficient
Multi-line telephone operation proficient
Customer Service focused
Clear verbal communication-Speaking clearly and confidently.
Active listening-Fully understanding customer needs and concerns.
A quick learner-Eager and efficient in acquiring new skills.
Dependable-Punctual and trustworthy.
Conflict resolution-De-escalating tense situations.
EXPERIENCE
FLIGHT ATTENDANT, PIEDMONT, CHARLOTTE, NC
From May 2018 – May 2025
Provided outstanding customer service to all passengers while ensuring passenger and cabin safety.
Assisted with boarding and deplaning procedures.
Demonstrated safety equipment and procedures clearly and effectively.
Sold and served beverages and snacks during flight.
Attended to passenger needs and maintained a calm professional demeanor throughout all flight durations.
TEACHER’S ASSISTANT, MORRISON YMCA, 9405 BRYANT FARMS RD., CHARLOTTE, NC
From December 2006 - 2019
Responsible for parent/child enrollment, orientation and documentation
Organized, directed and engaged in educational and recreational activities
Successfully established and managed workflow for multiple classrooms
Employee of the month, April 2014
CUSTOMER SERVICE/SALES REPRESENTATIVE, MARRIOTT INTERNATIONAL, 17319 SAN PEDRO SUITE 400, HOLLYWOOD PARK, TEXAS 78233
From May 2000 – June 2005
Effectively and efficiently processed large volume of calls daily
Accurately documented, researched and resolved customer service issues
Provided support for customers needing special services, pricing adjustments and technical help
EDUCATION
Central Piedmont Community College; 2018-Curent
REFERENCES
Available on request.
Contact this candidate