Program Specialist Private Sector
Resume:
LINDSEY NICOLE SHIFFLETT
***** ********** *****, ********, ** 20872
301-***-**** ️ ***********@***.***
PROFESSIONAL SUMMARY
Detail-oriented and proactive administrative professional with over 7 years of experience supporting high-level federal and private sector operations. Demonstrated expertise in travel coordination, personnel management, procurement, and database systems within high-pressure environments. Strong communicator with a collaborative approach, known for problem-solving and maintaining confidentiality.
CORE COMPETENCIES
- Administrative & Executive Support
- Federal Travel & Procurement Systems (CGE, POTS, FPS)
- Personnel & Fellowship Processing
- Budgeting & Financial Tracking
- Medical & Dental Office Management
- MS Office Suite, Adobe Pro, FTP, ITAS, TEAMS, SharePoint
- Research Support & Publication Uploads
- Website Content Management (RBB)
PROFESSIONAL EXPERIENCE
National Institutes of Health (NIH) – Bethesda, MD
Program Specialist, Radiation Biology Branch
Feb 2023 – May 2025
- Provide administrative and personnel support for the division, serving as the main liaison for the Branch Chief and research staff. Oversee scheduling and calendar management to ensure efficient coordination of meetings and commitments. Maintain records and oversee the collection and distribution of scientific literature. Ensure smooth daily operations by tracking deadlines, drafting internal documents, and handling confidential information with discretion.
- Coordinate complex domestic, international, and sponsored travel using Concur Government Edition (CGE), including authorizations, vouchers, and conference registration. Manage travel-related IT requests and maintain detailed travel logs from initiation through trip completion.
- Serve as the lead for all personnel actions within the division, coordinating the onboarding and documentation for new employees, fellows, and volunteers – ensure compliance with NIH guidelines. Manage monthly stipend certifications in Fellowship Payment System (FPS) and utilize Fast Track Pro (FTP) for submitting and tracking personnel documentation.
- Collaborated with the Administrative Officer to support procurement and assist in the preparation and analysis of budget reports, with meticulous attention to expenditure tracking.
- Manage the branch’s division timekeeping duties using the Integrated Time and Attendance System (ITAS), including reviewing leave requests, supporting audits, and maintaining employee tour of duty records.
- Support scientists in uploading and organizing research publications for inclusion in annual reports.
- Serve as the branch’s Combined Federal Campaign (CFC) Keyworker, managing form distribution, data entry, and submission in compliance with center guidelines.
- Provide travel coordination and administrative support to the Pediatric Oncology and Genitourinary Malignancies Branches, including order processing and personnel documentation.
Dental Office – Potomac, MD
Practice Administrator
Oct 2019 – Feb 2023
- Prepared and sanitized operatories to ensure a clean and efficient environment for patient care.
- Managed insurance claims and processed patient payments accurately and promptly.
- Communicated updates on insurance claims, order statuses, and general office inquiries to patients and staff.
- Scheduled and confirmed patient appointments, optimizing daily workflow and patient satisfaction.
- Handled invoicing, inventory management, and supply ordering to maintain smooth office operations.
- Assisted the doctor during exams and documented clinical notes. Conducted research and data analysis to support treatment planning and patient care decisions.
Shifflett Tree Service – Rockville, MD
Office Assistant
Jul 2017 – Oct 2019
- Scheduled customer appointments for service estimates and ensured timely follow-up.
- Maintained organized records of estimates, proposals, and billing documentation.
- Utilized QuickBooks, Excel, and Word to manage administrative and financial tasks.
- Performed a variety of clerical duties to support daily office operations.
CMD Motorsports – Frederick, MD
Travel Coordinator
Jul 2017 – Oct 2019
- Coordinated comprehensive travel arrangements and manage logistics for the race team, including hotel and flight bookings.
- Created detailed travel itineraries to ensure smooth and efficient trip planning.
EDUCATION
Montgomery College – Germantown, MD
2017 – 2021
Damascus High School – Damascus, MD
Graduated June 2017
REFERENCES
Dr. James Mitchell
Branch Chief, Radiation Biology Branch, NIH
301-***-**** ️ *****.*********@***.***
Dr. William Figg
Senior Investigator, Acting Branch Chief, Genitourinary Malignancies Branch, NIH
703-***-**** ️ *****@****.***.***
Dr. Murali Cherukuri
Senior Investigator, Radiation Biology Branch, NIH
301-***-**** ️ ********@****.***.***
Tammy Cole
Lead Program Specialist, NIH
301-***-**** ️ ******@****.***.***
Michael McGlaughlin (Personal)
Contact this candidate