Quality Assurance Continuous Improvement
Resume:
Miles MacDonald
*****.*********@*******.***
LinkedIn: www.linkedin.com/in/miles-macdonald-21610616
Dual: USA and Canadian Citizen
Summary
Results-driven executive with extensive experience in quality assurance, continuous improvement, and Lean Six Sigma methodologies. Proven ability to design and implement enterprise-wide quality management systems, drive process efficiency, and instill a culture of operational excellence. Adept at leveraging data analytics, strategic planning, and leadership to achieve sustainable business improvements, compliance, and cost reductions.
Professional Qualifications and Certifications
Lean Six Sigma Black Belt Certification
ISO 9001:2015 Lead Auditor Certification
Project Management: The Project Success Method
Root Cause Failure Analysis & Risk Mitigation Training
Covey Leadership & Execution Excellence Programs
Bachelor of Science in Biology/Biochemistry
Competencies
Continuous Improvement & Process Optimization
Organizational Change & Leadership
Business process standardization utilizing lean methodology
Lean Six Sigma, Kaizen, 5S, TQM, TPM
Root Cause Analysis with definitive corrective action planning
Stakeholder engagement driving cross-functional collaboration
OKR & KPI development to drive performance metrics with business risk mitigation
Risk management & quality assurance
Time management, ability to prioritize tasks with excellent organizational skills
Global Project Management
Individual contributor or team focused as required
Problem Solving with ability to apply logical-thinking with a high attention to detail
Experience
Global Continuous Quality Improvement Manager, (Project Delivery) – Air Products 2019 – 2025
Held full strategic and operational responsibility for global Quality & Continuous Improvement programs supporting Air Products’ multi-billion dollar project and product delivery organizations, specializing in industrial gas solutions.
Led a global team managing global quality systems, change initiatives, driving continuous improvements and process optimization.
Oversaw ISO 9001:2015 multi-site certification compliance across 9 regional operating centers worldwide, ensuring quality standards in a $30B capital project portfolio.
Spearheaded the redesign of the Quality Management System (QMS), improving end-to-end quality assurance and operational efficiency across 4,000+ work processes and technical requirements resulting in $50M in cost and efficiency savings.
Developed and integrated a comprehensive internal audit program with an organizational risk register to enhance compliance and proactive risk mitigation for both project audits (tangible deliverables) and ISO internal (process) audits.
Standardized a global feedback system to streamline customer complaints, supplier corrective actions, and audit nonconformances resulting in data integration with early warning indicators to identify areas of concern at the earliest opportunity.
Established OKR and KPI-driven process ownership, coaching a network of 43 global functional process owners to improve quality governance and business performance.
Americas Quality Assurance Manager, Quality & CI
Directed quarterly quality management reviews with senior leadership, ensuring the ongoing effectiveness of the management system.
Managed customer feedback and nonconformance reporting, leading root cause analyses and corrective action strategies.
Led regional and global ISO 9001 program including audits, ensuring risk mitigation, process effectiveness, and compliance as well as developing management systems in new project locations.
Developed project-specific quality assurance plans for new business sectors and products, supporting high-stakes capital projects.
Business Improvement Manager, Quality & CI
Led global Lean Six Sigma projects delivering over $2M in cost savings and $10M in cost avoidance through process standardization.
Facilitated global value engineering workshops identifying over $600M productivity savings for the $11.5B NEOM Green Hydrogen project.
Designed and implemented a root cause failure analysis training program, improving enterprise-wide problem-solving and defect prevention.
Facilitated global workshops to evaluate the effectiveness of High-Performance Organization (HPO) framework, identifying and closing gaps in enterprise-wide systems leading to $7M in efficiency cost reduction.
Trained and mentored Lean Six Sigma Black Belts and Green Belts, fostering a culture of data-driven continuous improvement.
Business Quality Manager - W.R. Grace & Co. Grace Refining Technologies 2005 – 2019
Led global quality systems and manufacturing process standardization for a network of production facilities across North America, Europe, and Asia.
Successfully transitioned global operations from ISO 9001:2008 to ISO 9001:2015 certification, ensuring adherence to updated compliance requirements.
Managed Critical to Quality (CTQ) Control Plans and Advanced Process Control Implementation, positively impacting manufacturing variance over $2M while reducing customer complaints by 15%.
Lean Six Sigma Black Belt, Grace Catalysts Technologies
Spearheaded global process optimization initiatives, leading to over $10M in annualized cost savings.
Mobilized cross-functional teams to analyze and optimize raw material specifications, improving product quality and supplier performance and built an opportunity pipeline of $10M+.
Director, Quality & Supply Chain, Verifi LLC (Sub. of W.R. Grace & Co.)
Increased production capacity by 300% with minimal headcount increase through deployment of Lean manufacturing principles.
Achieved 20% reduction in operating costs through strategic sourcing and corporate-wide volume leverage.
Implemented Executive Sales & Operations Planning (S&OP), enhancing consensus demand and supply plans.
Developed robust supplier quality assurance program through implementation of robust organization processes for to improve product reliability by 35% and reduce QC testing requirements by 30%.
Americas Group QA Manager, W.R. Grace & Co.
Led continuous quality improvement for 28 manufacturing sites across multiple business units.
Deployed global continuous improvement manufacturing capability programs, delivering $2.2M in annual savings.
Developed global KPI dashboards to provide real-time data visibility which inspired competitiveness globally and served to develop quality culture.
Standardized global raw material quality tracking to enhance supplier and contract manufacturer performance.
Led global raw material review board with Supply Chain, Product Management and R&D chemists to challenge both product formulations and raw material specification requirements to increase supplier competition for raw materials and improve consistency resulting in reduced risk and $3M annualized savings.
Facilitated multiple Kaizen events regionally, resulting in a 25% capacity enhancement and avoided the allocation of $3M capital expenditure for new manufacturing assets.
Lean Six Sigma Black Belt, Grace Construction Products
Led Six Sigma projects that delivered $8M+ in cost savings.
Developed a biocide optimization project, resulting in $1.2M in annual savings while improving product quality.
Six Sigma Black Belt & Quality Engineer, DuPont Canada Inc. 1999 – 2005
Delivered $2M+ in savings through Six Sigma process optimization initiatives.
Led ISO 9001 audits and compliance programs, ensuring manufacturing excellence.
Technical Skills
SAP; Minitab; Tableau; PowerBi; iGrafx; Qlik; VBA; Visio; LIMS; Microsoft Office Suite; OpenText; SQL; Enablon; Sologic
Data Analytics & KPI Dashboards
Digital Transformation & Business Process Automation
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