Sales Engineer Customer Service

Salvatore J. Salamone

***********@*******.*** 603-***-****

Experienced senior-level Sales Engineer with over 25 years of expertise in designing, pricing, and presenting advanced telecommunication solutions. Proven track record of exceeding revenue goals and enhancing customer satisfaction through innovative problem-solving and technical acumen.

PROFESSIONAL EXPERIENCE

Lowes, Sarasota, FL Nov 2024 – Current

Sales Associate

Customer support, Identifying project requirements and location of items

Customer service, assuring all customer’s receive quick and courteous assistance

Upsell customer purchases by helping them identifying project needs

Maintain stocking levels, selling locations and tops stock along with sales floor appearance

New Era Technology CT / Telserv LLC, Cromwell, CT Jul 2018 – Sep 2023

Solutions Architect

Provided accurate and effective sales engineering support to the New England / CT sales organization to achieve and exceed projected revenue and margin goals

Consulted with customers to identify organizational needs and developed solutions and strategies for sales

Responded to and participated in the RFP process with emphasis on solutions, services and programs that differentiated and won competitive bids

Designed, priced, and presented customized hosted UCaaS solutions, on-premise solutions and applications that leveraged existing and emerging Voice, Data, VoIP, and UC technologies

Developed and provided competitive service solutions and pricing for new logo service opportunities

Created solution diagrams and scopes of work to be included in proposals and hand off to operations

Cultivated relationships with suppliers to secure discounts and ensure competitive pricing, driving sales and supporting diverse solutions

Influenced internal processes and tools for streamlining sales procedures

Ronco Communications and Electronics, Woburn, MA Jul 1998 – Jul 2018

Sr Sales Engineer / Engineering Team Leader / Project Manager

Led the day-to-day operations of the sales engineering team through prioritizing work, strength-based workload distribution, effective communication, and motivation to achieve high level of sales support

Consulted with customers to identify organizational needs and developed focused sales and support plans

Architected mid-market and enterprise solutions that included scope of work, resource management and ongoing system support with a focus on revenue generation, and sales attainment

Designed, priced, and presented new systems and upgrades of Avaya and Nortel solutions

Created vertical and direct product marketing strategies, through collaboration with management, sales, and operations in order to drive opportunities and revenues

Maintained quality relationships with multiple equipment manufacturers, distributors, and service organizations to promote and facilitate sales

Developed sales and product training for regional sales teams regarding new products, services, and solutions

Acted as a liaison between sales and operations to ensure all internal needs are identified and addressed

Partook in new system installs & upgrades to maintain operational knowledge and relationships

Acted as the voice of the customer, overseeing ongoing service issues until resolution, and identifying opportunities for upgrades and additional services

Participated in GSA / Federal contract RFPs and bids

Brooks Fiber/MFS/WorldCom, Manchester, NH Nov 1997 – Jul 1998

Senior Sales Engineer / Team Leader

Configured, priced, and presented CLEC network products and solutions including all public switched network, voice, and data services

Developed and provided CLEC carrier network sales training and on boarding for sales reps

Participated in regular carrier network training and industry best-practice knowledge sharing sessions

Advanced Radio Telecom, Woburn, MA Jan 1997 – Nov 1997

Senior Sales Engineer

Developed Sales and Marketing strategies for last mile RF network carrier deployment

Architected & Deployed RF Micro Wave Networks – Proofing of FCC of 38Ghz RF territory licenses

Provided technical sales support for RF transport and backhaul of voice and data networks

Realcom\MFS\Worldcom, Boston, MA Sep 1995 – Jan 1997

Senior Sales Engineer

Bell South/Wiltel Communications Systems, Norwood, MA Mar 1993 – Sep 1995

Sales Engineer II

Contel Office Communications/Realcom, Boston, MA Jan 1989 – Mar 1993

Customer Service Manager – Sales Coordinator - Communications Systems Technician

Northern Telecom Inc., Waltham, MA Aug 1983 – Jan 1989

Installation Technician/Maintenance Technician II

Military Service - United States Army / National Guard Nov 1980 – Oct 1986

Rank E5 – SGT 35E10-20 Electrical \ Electronic Device Repair

EDUCATION & CERTIFICATIONS

ATI Advanced Technical Institute Sep 1983 – Apr 1985

Computer – Electronic device repair

US Army School of Engineering- Fort Belvoir VA Oct 1981 – Mar 1982

35E10-20 Electrical \ Electronic Device Repair

Cisco Certifications

Cisco Business Value Analyst

Avaya Certifications

APSS – Contact Center APDS – Contact Center

APSS – Mid Market Solutions APDS – Unified Communications

APSS –Networking APDS – Avaya Networking

APSS – Unified Communications APSS – Video conferencing (Scopia)

Member of the Avaya Partner Community Council (PCC) (Formerly Nortel Distributor Alliance Council)

Northern Telecom Training\Certifications

Basic Telephony ACC-C2 Meridian 1 Maintenance

XT - NT Installation BARNS / NARS Meridian 1 Systems Engineering

XT - NT Maintenance Digital Trunk Interface Meridian 1 Applications Engineering

Terminal Access Products Traffic Implementation Symposium Call Center Tech Orientation

VoIP Solutions\Applications CS 1000 IP Networking \Design

NEC Training Lucent Technologies Training

NEAX 2400 IMG MMG Installation and Maintenance 5ESS-2000 Switch Architecture

NEC Systems Engineering and Configuration

Proficiencies

Microsoft: Outlook - Word – Excel – PowerPoint – Visio

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