Care Coordinator Patient

Shannon Adams

Summary:

Overall *+ Years of Work experience as a Customer support and Patient Care Coordinator.

Telephone assistance answered high call volume.

Communicating with patients about their status and condition through emails, phone, and face-to-face conversations.

Managed patient accounts with contact information, insurance, and financial information confidentially.

Scheduled patient visits and answered questions, including billing and preparation ensuring services complied with state and federal regulatory requirements.

Provided FAQ about stimulus qualifications and eligibilityWalked callers through self-service options to check when their stimulus will be deposited or mailed out.

Responsible for Helping Customers with tech issues, account creations, password resets, and login credential issues.

Education:

Bachelor's degree in Business Administration Jan 2008 - May 2010

Bauder College - Atlanta, GA

Bachelor's degree in Sociology Aug 2002 - May 2004

Morris Brown College - Atlanta, GA

Skills:

Microsoft Windows

Technical Support

VPN

Troubleshoot

Data entry

Hospitality

Microsoft Windows Server

Live chat

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow to ensure the resolution.

Hands-on experience in receiving, sorting, and routing mail

Remote Access Software

Desktop Support

Software Troubleshooting

Generate sales leads

Work Experience

Turn2Partners/ Advanced Technology/ Common Wealth Technologies Inc.-Atlanta, GA

Mar 2022 to Present

COVID Relief Customer Rep

Telephone assistance answered high call volume

Providing FAQ about COVID and Disaster Loan qualifications and eligibilityWalked callers through self-service options to check when their loans will be deposited or mailed out

Providing answers to detailed questions on their EIDL loans, PPP loans, and amendments and repaymentsEducation of their accounts, repayments status, and building individual profiles to manage their repayment details and loan details

Helping Customers with tech issues, account creations, password resets, and login credential issues.

Quest Diagnostics Jun 2021 - Jul 2023

Patient Care Coordinator

Using data to do analytical tasks and charting tasks related to patient information

Communicating with patients about their status and condition through emails, phone, and face-to-face conversations

Managed patient accounts with contact information, insurance, and financial information confidentially.

Scheduled patient visits and answered questions, including billing and preparation ensuring services complied with state and federal regulatory requirements.

Department of Treasury Internal Revenue Services-Atlanta, GA Jan 2021 - May 2021

Customer Service Representative

Telephone assistance answered high call volume

Provided FAQ about stimulus qualifications and eligibilityWalked callers through self-service options to check when their stimulus will be deposited or mailed out

Provided answers to detailed questions on tax refunds and amendments, Education on Cares Act

V XI Global Solutions Call Center Atlanta GA-Atlanta, GA Feb 2017 - Sep 2020

Call Center Representative

Discuss billing and also troubleshoot customers as they arrive and direct them to merchandise they need Assist customers with buying decisions when required to sell items.

Calculate discounts as appropriate Handle product recalls Attempt to persuade customers to reconsider cancellation Inform customers of deals and promotions Sell products and services.

Utilized computer technology to handle high call volumes

Worked with the customer service manager to ensure proper customer service was being delivered Close out or open call records.

Compiled reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail, or social media.

Uncle C BBQ Cafe-Harlason, GA Jun 2007 - Apr 2014

Assistant Manager

Managed deposits Balanced accounts receivable checks Recorded received transactions.

Maintained electronic remit programs

Additional Experience:

Paijieh Events Decor-Fayetteville, GA Jan 2006 – Present

Event Planner & Event Designer

Listening attentively to customer requests and keeping records of these requests

Managing and budgeting customer finances Selecting an appropriate venue suitable for the type of event Having good knowledge of geographic locations and their main attractions Organizing audiovisual equipment in advance Coordinating hotels, transportation, and food Attending and monitoring activities to ensure client satisfaction

Reviewed bills and approved payments Establishing and maintained relationships with vendors and venues Planning event details and aspects, including seating, dining, and guests

Created reliable financial reports and collected payments on time Remaining under budget with all costs

Managing events and addressed potential problems that may arise Planning for potential scenarios that could impact the integrity of the event Maintaining a working knowledge of the complex needs of a wide variety of events

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