Project Manager Management

SANDI ROBBINS, PMP

Cell: 614-***-****

Email: **********@*******.***

GOAL DRIVEN – PROJECT MANAGER – DETAIL ORIENTED

Accomplished program/project manager with experience handling complex initiatives supporting strategic and tactical goals utilizing both Agile and Waterfall project methodologies within SDLC framework. Have proven success with multiple channels including M&A, Teller and Banker branch systems/ job roles, Mortgage, Online, ATM/Debit Card, Credit Card, Call Centers, and Florida Department of Highway Safety and Motor Vehicles software and infrastructure channels. A results-driven performer, with a strong work ethic who sets high standards and demonstrates the ability to drive major deliverables to successful conclusions, leveraging the strengths of players from all parts of an organization. Major strengths include:

Problem Solving

Organization & Planning

Driving a Matrixed Team

Project Management

Simplifying complex concepts

Process Flow Mapping

Relationship Management

Developing Business Requirements

PMO/Program Management

Written & Verbal Communication

Strategic Thinking

Business Analysis

PROFESSIONAL EXPERIENCE

Department of Highway Safety and Motor Vehicles – Tallahassee, Florida July 2018 – April 2019

Strategic Bureau of Operations/Program Management Office – Project Manager

Managed six projects; created project management plans, project schedules, and closing documentation; held weekly project meetings and managed risks/issues for various software and infrastructure updates.

Responsible for periodic audits of all projects within the project management office to ensure all artifacts are present such as charters, project management plans, weekly status updates, risk assessments, implementation plans, and project closure documents.

Assisted with updating department templates including charter and project management plans.

The Computer Merchants Limited/contracted to Citizens Bank – Tampa, Florida Jan 2018 – May 2018

Program Management Office – Project Manager

Directed the purchase of a student loans portfolio of $50MM including project plan, weekly project meetings, weekly updates to management, action logs, resolving glitches, issue/risk management.

J.P. Morgan Chase – Tampa, Florida May 2014 – Aug 2017

Mortgage Originations IT PMO – IT Program Manager

Directed four Agile projects in order to implement new Mortgage Originations system into the branch environment (31K hours, $1.8M) including senior reporting, issues management, and risk assessments throughout life cycle of projects.

Spearheaded an Agile project to coordinate the ability to onboard mortgage bankers throughout the bank as the job structure of the new Mortgage Originations system was a complete overhaul of how Chase had previously held job roles. New job roles and profiles had to be defined and then the people had to be converted over using a new automated onboarding system created by the project. (10K hours, $600k)

J.P. Morgan Chase – Columbus, Ohio Jan 2012 – April 2014

Consumer Banking Branch Innovation & Administration PMO – Program Manager

Directed branch policies and procedures, training, and communication development in support of new technology integration and deployment activities

Assessed issues and risks, prioritized impact, and drove teams to deliver best quality ensuring ease of adoption by retail branch employees

Managed deployment activities in ‘test and learn’ branch pilots to refine procedures and user interface, measure customer and employee acceptance, and monitor performance metrics

Work streams Included:

oInstant Issue Cards: Deployed 3,000 card printers in 2012 and 2013 generating over 3 million branch issued cards to date to provide debit and credit cards to customers at account open or for lost/stole; Drove key upgrades necessary as feedbacks received from branches

oBranch Equipment Removal: Evaluated unnecessary, unused, obsolete equipment in 5,000+ branch network, devising removal plan while ensuring appropriate equipment right sized to branches; expect to achieve $2MM in savings

oBranch Network Upgrade: Evaluated obsolete T1 lines overloaded capacity wise; determining appropriate solutions including partitioning, Wi-Fi, etc. Network upgrade will include all 5,000+ branches in our footprint

oe-Signature Banker Tablets: Integrated banker platform with electronic signature capability and customer facing tablet for digital rendering of account open documents and disclosures

oATM Hardware Refresh: Scheduling, training, and field communication for technology refresh of branch ATMs - 3,000 depository replacements; 1,700 ATM replacements, and 500 ATM adds

SANDI ROBBINS PAGE 2

Huntington Bancshares Inc. - Columbus, Ohio Jan 2011 – Dec 2011

Payments & Channels, Shared Services PMO – IT Program Manager

Directed strategic and tactical initiatives within Online, ATM, Debit Card, Credit Card, and Call Center areas

Managed Consumer & Small Business Credit Card product development and launch

Built and managed a cross business segment team

Owned vendor relationships with TSYS, MasterCard, FIA, Zoot (credit decision engine), BreakAway (rewards), and Novantas (credit risk policy)

Directed Payments & Channels demand management pipeline specific to Consumer Deposits and Marketing

Assessed project scope, impact to Payments & Channels, and level of effort to complete

Presented executive level project summary to Payments & Channels Director and senior management for approval

Led discovery phase for paperless initiative kickoff within Payments & Channels space; Worked with IT to size efforts and prioritize projects with the most benefit for the least cost

J.P. Morgan Chase - Columbus, Ohio Jan 2008 – Jan 2011

Community & Consumer Banking PMO – Project Manager III

Directed a Paperless Teller project to introduce new customer facing devices, eliminating paper documents from the teller line; Wrote business requirements detailing the flow of transactions between the existing teller system and the new device, the content of screen displays to the customer, and the necessary functionality enhancements on the existing teller system

Managed Desktop Teller Express project to integrate cashless Teller Express transactions into Personal Banker job role; Included detailed analytics to measure the resulting changes in Sales and Customer Satisfaction ratings cross referenced with number of teller transactions performed at the specific employee level

Created and maintained with a high degree of accuracy, a consolidated Washington Mutual branch conversion database; this was relied upon by the Retail branch channel to manage all Retail efforts. Data was pulled from and leveraged by enterprise wide Lines of Business including Finance, Communications, Training, National Transportation, Operations, and external vendors

Worked with Retail Training and Policies & Procedures to develop daily planners for Washington Mutual Conversion Partners; Planners included conversion activities that the existing employees were responsible for assisting with in the converting branches, daily tasks and activities, reference materials, job aides, and support escalation procedures

Implemented new security model for branch employee access to the teller system based on job code as a result of Audit findings; Built new interface to enterprise repository of employee information with real time validation of security level access (LDAP entitlements)

Provided market support for Teller Image roll out; managed branch courier pickup schedule changes nationwide; Coordination of effort included creation of Access database to manage changes, directing National Transportation group activities, and directing Retail Communications creation of notifications to branches

J.P. Morgan Chase – Columbus, Ohio Jan 2006 – Jan 2008

Global Technology Infrastructure – Business Management Lead

Program Office Manager responsibilities included: managing program progress, risks, issues, and upcoming milestones

Acted as team lead providing guidance on task prioritization and operational goals

Developed, measured and analyzed key performance metrics

ADDITIONAL PROFESSIONAL EXPERIENCE

Enterprise Program Management – Technology Project Manager

Data Manager for Strategic Data Center Migration program, consolidating regional data centers into strategic data centers

Designed Access database to house migration schedule of 15,000+ distributed servers across all Lines of Business

Created and continually update program reporting, key performance metrics & scorecards

Coordinated the gathering of relevant inventory information to develop ‘system’ profiles

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S. Business Administration – Florida State University, Tallahassee, FL

Project Management Professional

Expert in Access, Excel, Word, PowerPoint, Outlook, Project, Visio, JIRA, and Clarity

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