Customer Service Warehouse Operations
Resume:
TIM BUCHANAN
SKILLS
• Warehouse operations
• Customer service
• Incident reporting
• Equipment assessment
• Budgeting and cost control
• Delivery inspection
• Shipment verification
• Fleet management
• Policy enforcement
• Environmental awareness
• Safety management
• Warehouse operations
LANGUAGES
English
A seasoned manager, equipped with strong problem- solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
WORK EXPERIENCE
September 2024 - February 2025
Yard Manager Phoenix Fence, Edmonton, AB
February 2023 - September 2024
Branch Manager Sowa Tool & Machine, Edmonton
March 2022 - March 2023
Branch Manager Rockland Landscaping and Supplies, Edmonton, AB Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
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Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
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Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
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Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
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Collaborated with other managers on company-wide initiatives aimed at enhancing operational excellence
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Proactively identified opportunities for process improvements within the yard operations.
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Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
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• Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
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Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
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Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
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Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
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Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
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Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
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• Maintained friendly and professional customer interactions. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
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CONTACT
Edmonton, AB T6J 7J3
***************@*******.***
February 2016 - September 2022
Warehouse Manager Spar Marathon Roofing Supplies, Edmonton, AB Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
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Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
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Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
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Cleaned and maintained warehouse in compliance with OSHA safety standards.
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Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
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Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
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Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
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Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
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Increased warehouse efficiency by implementing new inventory management systems and procedures.
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Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
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Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
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EDUCATION
Certifications
Forklift
Bobcat
WHMIS
TDG
Contact this candidate