Sales Manager Customer Service
Resume:
PROFESSIONAL EXPERIENCES
RACINE ALASSANE AW
Marketing & Sales Manager
With many years of experience in the Building and Public Works (BTP) sector and extensive training in the field of marketing and communication, I know how to work in a team and operate independently, while demonstrating a strong sense of initiative and customer loyalty and especially sales. *****************@*****.*** Parcelles assainie unité 2 - Thiès, Sénégal Prodimac Senegal, Dakar
Telephone and field prospecting with BtoB clients, conducting meetings, negotiating contracts. Tracking financial data and producing reports detailing key indicators. Planning, organization and implementation of events (sales, promotions, commercial events), monitoring and analysis of sales figures.
Analysis of regional market trends to find the best action plans for the business. Support in defining the general commercial strategy by being a driving force for proposals. Coordination and launch of marketing actions aimed at improving visibility and attracting customers.
Establishment and monitoring of the budget, management of the department's material and financial resources.
Collaboration with logistics, marketing and accounting departments, smooth transmission of information.
Support for the team’s skills development at individual and collective levels. Sales Manager
Administrative Officer in Charge of Customer Service January 2018 - December 2024 Scanning documents using office software.
Sending activity reports to the hierarchy taking into account the day's visits and planned appointments.
Archiving documents and organizing them alphabetically for storage in registers. Updating dashboards to report the arrival and departure of visitors from the premises. Supervision of people's access to the premises, checking of entry badges and reminder of internal regulations.
Directing visitors to the service that will be able to respond appropriately to their request. Sorting and stamping mail before sending.
Welcoming visitors to the premises, assessing their requests, responding to their needs. Carrying out administrative tasks on behalf of the company, such as sending and monitoring contracts.
Management of the telephone switchboard, taking incoming calls and sending them to the relevant department.
Management of the telephone switchboard and reception of visitors at the counter. Preparation of expenditure and budget reports.
Organization of the company's document filing system. Updating company databases.
January 2025 - Present day
Fibromac Sarl, Dakar
Carrying out documentary research required for processing a file: verifying sources, cross- checking and analyzing information.
Preparation of reports and presentations as instructed. Managing correspondence and writing emails.
Organization of meetings, coordination of agendas, room reservations. Management of stock and orders of office supplies. EDUCATION
KEY SKILLS
Communication skills
Adaptation skills
Sense of initiative
Creativity
Adaptability
Dynamism
Senior technician in marketing and communication: Marketing and communication Professional Institute of Business (IPE), Dakar
2019
Two years of private law: Law (Fsjp)
Cheikh Anta Diop University - Dakar
2013
Bachelor's degree: Human and social sciences
El Hadji Malick Sy High School, Thiès
2011
Troubleshooting
Compliance with procedures
Autonomy
Curiosity
Respect for the rules
Sense of responsibility
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