Customer Service High School

Resume

Personal details

Name Emmanuel Villarta

Email address ***********@*****.***

Phone number 639*********

Address Cebu City, 6000 Cebu City

Date of birth September 30, 1986

Place of birth Toboso Negros Occidental

Gender Male

Nationality Filipino

Civil status Single

Profile

Adept in complaint handling and fostering cultural awareness, I excelled at Concentrix CVG Philippines Incorporated by promoting positive work environments and enhancing customer satisfaction through effective problem resolution. Leveraging empathy and active listening, I spearheaded training programs that significantly improved team performance, embodying a commitment to continuous learning and customer service excellence. With a proven ability to enhance customer satisfaction through resolution-based strategies, I have successfully managed to elevate team performances by constructing and implementing initiatives centered around customer insights. My dedication to meticulous analysis of feedback and patterns has made substantial contributions to heightened service levels and operational improvements. Education

Present High School Diploma

Employment

Present Subject Matter Expert

Concentrix CVG Philippines Incorporated, The Link Bldg. I.T Park Lahug Cebu City

Promoted a positive work atmosphere by regularly recognizing top performers and outstanding achievements within the department. Established and maintained strong relationships with key clients, acting as a trusted advisor for all customer service-related matters. Analyzed customer feedback data to identify trends and opportunities for improvement initiatives. Championed a culture of continuous learning within the team, fostering an environment that encouraged skill development and growth opportunities.

Present Retail Merchandiser

A.T Frontline Bfamporer Services, Metro Manila

Organized and maintained displays to achieve clean and appealing product layouts. Removed damaged, out-of-set and discontinued items from displays. Stocked merchandise, clearly labeling items, and arranging according to size or color. Developed relationships with key store personnel to support proper product placement and visibility. Answered customer questions regarding store merchandise, department information, and pricing. Arranged consistent shelves, bins, and racks at locations by following established planograms. Skills

Empathy

Active Listening

Problem Resolution

Cultural Awareness

Languages

English

References

References available upon request.

Cebu City

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