Information Technology Customer Service
Resume:
Number: +27-82-319-****
Email: *************@*****.***
Location: Pretoria, South Africa
EE/AA: African, Male
CORE SKILLS
Attention to Detail
Client Orientation
Continuous Learning
Network Systems Administration
Problem Solving
Proficient Typing
Relationship Building
Research, Data Collection
Software Installation
Strong Communication
Teamwork
Time Management
Web Design
Tier.net and ETR.net
DHIS and DATIM
SAMMY
BALOYI
MEDICAL ASSISTANT
REACH ME AT
Medical Assistant with a unique blend of healthcare expertise and Information Technology (IT) skills dedicated to ensuring the precise management of client information. With a passion for Information Technology and five years of hands-on experience in data entry, customer service, data collection, and research within the Health Industry, I bring a wealth of knowledge that allows me to bridge healthcare and technology seamlessly. My commitment to excellence extends beyond the workplace, as I spend my free time assisting entrepreneurs in setting up Internet Cafes. I thrive on leveraging technology to optimize business operations, making me an asset in the realm of Information Technology and Knowledge Management. EXPERIENCE
Wits RHI Consortium, Aug 2018 - Apr 2021
Accurately captured the raw data from patient files onto the specified Health Information systems and completed the related data charts into all databases. Continuously updated the patient files and resolved any discrepancies in the data by contacting the client.
Made sure that the number of patient files on record matched the number of tests completed at the facility.
Consistently met and exceeded company expectations for speed, accuracy in capturing, and information management.
Generated Health Status reports as per facility and within correct time frames, weekly, monthly, and quarterly as required.
Identified barriers to compliance with data collection systems and escalated to the medical mentor.
Established good relationships with all departments and colleagues which improved records management and tracing of patients. Ensured confidentiality of patient medical information by complying with information laws and company policies.
DATA ENTRY OFFICER
ABOUT ME
1
International Organization for Migration, Aug 2023 - Current Checking the applicant's identity and registering the applicant's bio-data in the appropriate platform.
Taking applicant photos using the webcam and loading the image to the appropriate platform.
Printing of medical forms, consent forms and other necessary documents. Preparing, sorting and packaging medical files and other documents required to complete the medical file for archiving.
Accurately capturing the data of all medical health assessments, grouping all medical cases according to company policy.
Checking, printing and making photocopies of bank deposit slips (or other proof of payment), ensuring to submit them to the Administrative/Finance Assistant. MEDICAL ASSISTANT
www.linkedin.com/in/sammy-baloyi
SB EXPERIENCE
Foundation for Professional Development., Mar 2016 - July 2018 Transferred data from patient files (paper format) into the computer database e.g. medical history, test results, and prescribed medication. Verified the captured data by comparing it to source documents to ensure accuracy.
Sorted and organised the patient files after entering the data to keep the source data secure.
Provided data support at facility level by adhering to Department of Health data collection tools and back-up Standard Operating Procedures. Ensured that Tier & TB data capturing was up to date and that the District Health Information System reporting was in place.
Supported the Data Quality Mentor by ensuring that the current run charts and other data level printouts were available and displayed at the facility level to monitor progress.
Provided inputs in the analysis and comparison for the weekly/monthly district/team TB/HIV/MCH 909090/COP programme indicators and quarterly performance reviews.
Provided support, feedback, and inputs in any Foundation for Professional Development related data collection and research activities as required. DATA ENTRY OFFICER
Foundation for Professional Development., Nov 2013 - Aug 2015 Responded to service requests and end-user issues on time to reduce interruptions and maximise response times.
Maintained and developed all user applications and defined all specifications, client requirements, and performed troubleshooting on all hardware and software components.
Installed and provided application support for Tier.net application, Windows Operating Systems, SQL & Access Database, and Microsoft Office. Coordinated with staff to install and configure all desktop and laptop computers and resolve all hardware and software issues. Installed and configured all client software, computer hardware, networks, printers, and scanners on Windows servers.
Created user accounts and security groups, assigned permissions, and deployed client workstations to the Network.
Installed TCP/IP configurations and Access Security Rights on Windows operating systems.
IT SUPPORT TECHNICIAN
Diploma in Information Technology
PC Training and Business College, 2012
EDUCATION
PC Engineering A+
HAVA Technology College, 2012
Matric, Grade 12
Arcadia Independent High School, 2009
Certificate in Global Health
eLearning
Wits RHI Consortium, 2019
CERTIFICATIONS
Certificate in Tier.net
Foundation for Professional
Development, 2016
Certificate in Project Management
Foundation for Professional
Development, 2014
Certificate in District Health
information Systems
Foundation for Professional
Development, 2012
REFERENCES
Charmaine Koketso Mogotsi
Supervisor
International Organization for
Migration
Mr David Kgatje
Data Analysis Manager
Wits RHI Consortium
2
Mrs Maria Ncube
District Area Manager
Foundation For Professional
Development
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