Customer Service Los Angeles
Resume:
Dennis W. Headrick
Los Angeles, CA
870-***-**** Cell
**********@*****.***
Education:
****-**** ********** ** ***** at Austin
B.S. Psychology
****-**** ***** ****e Technical College
A.A.S. (Honors Graduate - President’s List) Biomedical Digital Electronics Technology
1997-1999 Texas A&M University
M.S. Biomedical Engineering
Work Experience:
March 2022 – June 2022
Family Violence Prevention, INC
192 E Main Street
Batesville, AR 72501
Keith Hamilton, Taylor House Shelter Manager
Part-Time Client Advocate
Develop, implement, and manage direct services to victims.
Serve as advocates to victims by coordinating social services, vocational, educational, and housing options as needed.
Encourage individuals to use personal resources, empowering them toward self-determination.
Assist with support groups, educational classes, and house meetings.
Advocate and coordinate with other direct service providers, and foster good relationships with other community agencies to ensure fair treatment for victims.
Refer to legal resources, accompany to court and other agencies, and assist in filing Orders of Protection as needed.
February 2020 – March 2022
TTEC
9197 S. Peoria Street
Englewood, CO 80112
1.800. 996.7566
Tia McDougal, Team Manager
At-Home Call Center Customer Service Representative
Assist customers by phone, text, and email. Four program changes: 1) Customers affiliated with various health-care providers and provided no-cost over-the-counter benefits. Customers can order for delivery by phone, mail, online, or in-store. 2) Customers receiving benefits via debit cards call to reset credentials and verify that the activity is not fraudulent. 3) Customers with prescription cards call for benefits and provider information. CSRs are responsible for assisting customers by processing orders, explaining processes, helping with online passwords and log-in credentials, and any other information as required. 4) Customers with group health insurance requesting benefits, claims, provider, web access information and more.
October 2019 - February 2020
Batesville Community and Aquatics Center
1420 20th St
Batesville, AR 72501
Alfredo Aleman, Aquatics Manager
Aquatics Center Attendant
Ensure policies and rules of the aquatics center are adhered to by members and guests of the facility. Greet and provide membership information to prospective clientele. Deliver excellent customer service, offer additional service options, and make members feel welcome when visiting the facility. Safeguard against potential injury when using pools and follow established protocols should emergency care be necessary.
June 2012 – October 2019
Zila, INC
267 E Main St
Batesville, AR 72501
Roni Shrum, Manager
Call Center Customer Service/Technical Service Representative
Assist patients, dentists, and dental office representatives with technical issues, product orders, and general questions on various electronic dental instrumentation. I consistently met or exceeded the required call quota and call quality requirements and cross-trained in different departments in order to be a back-up.
October 2009 – June 2012
Batesville Country Club
1100 24th St
Batesville, AR 72501
Charles Arnold, Board President
General Manager
General Manager of a country club offering dining, a private lounge, banquet, tennis, golf, and swimming facilities. For more than a decade, the management of the club had been contracted by an outside management company. I was tasked with moving all operations back under a single umbrella. In a few months I: Set up a complete and highly functional accounting system for AP, AR, Payroll, and reporting capabilities; Hired, trained, and supervised a completely new staff to insure exceptional operations of the club; Formed and chaired committees to substantially increase club membership, use of club amenities, and renovation of the club property.
Oct. 2000 - September 2009
G.E. Clinical Services, INC.
1701 Military Trail
Jupiter, FL 33458
Robin Welch, Regional Manager
Biomedical Engineering Program Coordinator
Liaison with hospital administrations, physicians, and nursing staff. Direct supervision of 20+ employees at multiple sites; indirect supervisory responsibilities of 50+ employees; interviewing and initiating search of new applicants; set priorities for service actions and assign responsibilities to personnel accordingly; provide follow-up to ensure adherence to schedules and commitments; sales of equipment management contracts, accessories, and other GE medical equipment/service; assure quality of service through frequent customer contact and formal quality reviews; maintain knowledge of current standards, codes, and procedures regarding safe and effective use of equipment; responsible for financial performance of account; recommend purchases and/or allocations of equipment, parts, supplies, etc. for assigned account; attend safety committee meetings with prepared reports; sales of GE services and capital equipment including cardiac monitoring systems, diagnostic imaging systems, IT and equipment security systems, various departmental accessories, others.
Skills:
Detail Oriented Multitasker; Technical Support Professional; Excellent Computer Skills; Personnel Management (recruitment, training, record keeping); Above Average Mathematical Computation and Data Management Ability; Experienced with Regulatory Agencies and Adherence (HIPAA, OSHA, JCAHO, State and Federal Health Organizations); Outstanding Communicator; Administration and General Office Duties.
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