Human Resources General Manager

ERNEST MASHEKE

New Rochelle, NY *****

845-***-**** ***********@*****.***

LinkedIn.com/in/ernest-masheke-mba-78158b74

NEW YORK – USA

PROFESSIONAL SUMMARY

An astute process driven Human Resources, Project Manager and General Manager with the knowledge and ability to manage a diverse portfolio in a company. General experience in human resources, budgeting, finance, excellent leadership skills, mentorship, exceptional interpersonal and communication skills with international organizations skills. Organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives. In addition, knowledge of the full spectrum of facilities management acting ; ability to maintain, care for and develop commercial and physical facilities and provide maintenance related services and financial services.

PROFFESSIONAL EXPERIENCE

BLACKSTONES STEAKHOUSE 2023 to 2025

Position: Human Resources Manager

Oversee all aspects of company workforce development, workforce planning, increase efficiency and productivity

Recruiting, hiring employees and managing employee relations

Strategic HR planning, training and development, performance management

Ensuring compliance with labor laws

Decision making by using insights gained from analysis to make data driven decisions related to talent management and employee’s engagement.

Compensation and benefits

Improving the internal processes for better performance, such as legal compliance and occupational safety and health

Data analysis and reporting

BLACKSTONES STEAKHOUSE 2023 to 2025

Position: General Manager – GM

Handles the high level, day-to-day company operations

General Manager for 3 locations, managing staff, budget, resources, as well as developing and implementing strategies for growth.

Guides general strategies to enhance the overall business functions

Overseeing all departments and setting goals for the company’s strategic plan

Boost the profits and make the company run smoothly

Oversees Managers and Supervisors in those units deliver exceptional performance, including human resources.

Managing the budget and monitoring the financial health of the company

Overseeing large projects and interpreting performance reports

Improving the internal processes for better performance

Creating policies, staffing processes, problem-solving, regulations enforcement and code of ethics

Weekly cash and credit reconciliation with the CEO

NEW YORK STATE UNIFIED COURT TRANSLATOR

Per Diem Court Interpreter from 2014 to Current

President of A Local Association in the Tri-State from 2014-2024

Coordinates translation projects and delivered ahead of schedule

Translation services for the Zambian community in the diaspora as needed

Translates Zambian dialects from certain regions of Zambia-Africa

HUMAN RESOURCE MANAGER/ GM 2015 TO 2025

Gold Coast Dental- Poughkeepsie NY

Performed human resources administration duties and developed, managed budget and revenue projections, while actively seeking to eliminate unnecessary expenditures

Oversee all daily operations in a high-volume dental practice

Proven track record in improving office efficiency, managing a large team and providing excellent patient service

In charge of recruitment, terminated and processed paperwork for unemployment

Implemented a streamlined patient issue resolution system, resulting in 30% reduction in overall patient complaints, while ensuring full compliance with company policies, healthcare regulations, and dental board standards.

Payroll and staff training

Verify insurance coverage and process all financials including credit applications

Organized and led weekly team meetings and enforcement of confidentiality

REAL ESATE SALES AGENT/PROPERTY MANAGER 01/2011 to 2018

Douglas Elliman - New York, NY

Manage residential mixed-used, mixed income third party properties. The portfolio consisted of affordable and market rate apartments.

Knowledge of New York City regulatory agencies and compliance requirements.

Market properties through websites, social media, and real estate guides.

Maintained and supervised all capital improvements with the highest improvement being the total building renovation valued at 60 million dollars.

Conduct comprehensive market analysis to identify opportunities for investors.

Monitored monthly variation budget to assure the proper spending.

Maintained connections with clients to encourage repeat business and referrals.

Manage all client calls and repairs.

Assure quick and expedient maintenance and repairs of common areas and apartments.

Market and sell property for clients by hosting open houses and advertising.

Negotiate, facilitate, and manage real estate transactions.

Present purchase offers to sellers for consideration.

Review market research data and change sales plans accordingly.

Wrote listings detailing and professionally highlighting property features to increase sales chances.

HUMAN RESOURCES MANAGER/RESIDENT MANAGER 01/2008 to 11/2015

Taconic Innovations Inc.- New York, NY

Recipient of Chief Executive Officer Director of Excellency's award

Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Coordinated technical training and personal development classes for staff members.

Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.

Created and implemented forward-thinking initiatives to improve employee engagement.

Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Devised recruitment policies.

Diversity hiring and recruitment policies for over 300 employees.

Enhanced teamwork and employee satisfaction by coordinating communication between managers and employees.

Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Implemented performance reviews and motivational strategies to elevate HR team results.

Instructed senior leaders on appropriate employee corrective steps.

Liaised between multiple business divisions to improve communications.

Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Motivated employees through special events, incentive programs, and constructive feedback

Organized and led staff orientation programs and training to promote collaboration.

Processed employee claims involving performance issues and harassment.

Recruited top talent.

EDUCATION

University of Phoenix - Phoenix, AZ MBA- MASTER OF BUSINESS ADMINSTRATION

University of Phoenix - Phoenix, AZ Bachelor of Science

Psychology

University of Phoenix - Phoenix, AZ Associate of Arts

Social Psychology

CERTIFICATIONS

PACE UNIVERSITY

Change Management- Certificate

Team Building- Certificate

Excelling as a Manager or Supervisor- Certificate

KEY SKILLS

Formed and Managed my Own personal business corporations in New York State named:

Mash Kitchen LLC, Mash Cigars LLC

Proficiency in Microsoft Office and Payroll

Human Resources hiring programs

Excellent oral and written skills

Ability to solve problems effectively

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