Customer Service Guest Relations
Resume:
Professional summary
Hospitality professional with extensive experience in guest relations and customer service at a renowned resort, adept at creating welcoming environments and ensuring guest satisfaction. Skilled in leadership, problem-solving, and cash handling, with a passion for enhancing workplace morale and motivating colleagues. Committed to continuous learning and delivering exceptional service, leveraging advanced communication and organizational skills. Employment history
Omni Grove Park Inn Hostess NC, USA
2022 - 2025
• Responsible for greeting guests with a smile and welcoming environment.
• Checking in guests and leading them to their seat.
• Before departure making sure guests have everything they need. Omni Grove Park Inn Banquet Server NC, USA
2022 - 2025
• Responsible for presenting food sources to the guests' table.
• Ensuring guests have everything they need.
• Checking up on guests and taking dirty dishes off the table. Omni Grove Park Inn Guest Services Agent NC, USA 2022 - 2023
• Responsible for cash register and drawer with minimal discrepancies.
• Checked and communicated with over 100 customers daily to ensure their experience on property was enjoyable.
• Managed customer complaints and disputes calmly and professionally. Omni Mount Washington Hostess/Front New Hampshire, USA 2018 - 2022
• Assisted visiting guests with accommodation and any questions or concerns they had about the property and places to visit while in the area. Daily reporting, bookkeeping, filing, and inputting data.
Bowe’s Convenience Cashier Exuma, Bahamas
2007 - 2018
• Worked as a cashier, assisted clients with their concerns and queries when visiting the store. Demara Bowe
US
Bahamian
************@*****.***
Education
High School Diploma and 5 BGCSEs L.N Coakley Senior High 5 BJCs L.N Coakley Junior High
Skills
Customer Service Microsoft Word
Sales Leadership
Cash Handling Guest Relations
Hospitality Bookkeeping
Data Entry Problem Solving
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