Office Administrator/Data Entry/Customer Service

Diana Suzanne Conditt Kasztelan

**** ********* ****, ******, ** 47357

937-***-**** ************@*****.***

linkedin.com/in/diana-conditt-a264a6151

Facebook: therealsuzyk Instagram: the_sheep_penn Objective

Seeking a remote position where I can leverage my executive administrative, project management, sales and writing/editing skills. Experience

2024-present Western Wayne News: Office Administrator Retail sales, reception and office administration for Publisher and 8-person unit. Duties include selling individual subscriptions and retail newspaper sales, all incoming phones, reception, newswriting: author of bi-weekly news article, cash management, checks processing, supplies orders and inventory, and office procedures writing and editing. 2022-2024 Friends United Meeting, Richmond, IN: Office Administrator Gifts recorder, bookstore clerk and general administrative support to General Secretary and Finance Director. Duties included reception, preparing and banking daily deposits, assisting with quarterly General Board meetings, creating reports and mailing lists/labels for outgoing publications, and other general administrative duties. 2021-2022 Accenture/Adecco, Chicago, IL: Secondary Support Lead/State Agent, Maryland Department of Labor

State Agent/Labor Adjudicator and management lead for Maryland Department of Unemployment. Managed 20-person unit of customer care representatives. Instructed team members in correct procedures. Authored comprehensive and specialty procedural/best practices guides. Led staff training. Monitored team metrics. Adjudicated unemployment claimant issues via inbound/outbound calls. 2019-2021 Indiana Bureau of Motor Vehicles, Richmond, IN: Customer Service Representative Provided telephone information and guidance for BMV customers, while meeting specified performance metrics. 2018–2019 First Friends Meeting/West Richmond Friends Meeting, Richmond, IN: Office Administrator/Bookkeeper

Office Administrator/Bookkeeper for two Quaker meetings. Provided office support (reception, telephones, calendaring, event organization), writing/copy editing/production of weekly/monthly meeting publications, and bookkeeping and financial reporting, using QuickBooks software. Supervised volunteer office staff. Benefit auction cashier (via Square POS system). 2018–2019 Legacy.com, Chicago, IL: Content Editor

Edited incoming news and private party-written content to specific company style guidelines. 2017-2019 Conduent.com, Florham Park, NJ/Rev.com, San Francisco, CA: Freelance Contractor Virtual (remote) writer/copy editor, content editor, transcriptionist, billing specialist and customer service advisor. 2016-2024 Friends United Press, Richmond, IN: Copy Editor Copy editor, Press and Marketing Department. Communications publications copywriting, editing and rewrite (letters, brochures, emails). Proofed/edited book galleys. Communicated with authors, staff and others to confirm and clarify information. Scheduling manager for timely delivery of completed/edited copy. Liaison to Graphic Designer. Created spreadsheet tracking systems to compute author sales and royalties. Mastery of MS Office Suite and AP/Chicago Style.

2013–2017 Wilmington College of Ohio, Wilmington, OH: Executive Assistant to VP/Student Affairs/ Conference Services Coordinator

Executive Assistant: Provided executive administrative support to Vice President and 15–member unit. Authored campus-wide instructional manuals. Microsoft Office Suite power user: Prepared confidential projects, reports, professional correspondence and meeting minutes. Scheduled appointments for Vice President and other staff members. Applied official procedures to process confidential student judicial cases. Organized and executed varied Student Affairs projects and initiatives, from editing/preparing official student handbook to organizing/staging annual 300–person Commencement ceremony. Managed records and budget information using proprietary campus software.

Conference Services Coordinator: Contracted over $100,000 in external business over a twelve–month period. Successfully contracted, staged and executed internal/external College meetings, conferences, special events, summer camps and other campus events and activities. Revised all policies and procedures, hiring practices, and work processes within Conference Services. Transformed unworkable meeting space calendar to a customized, campus-wide Microsoft Outlook calendaring system, wrote instructional slide deck and trained campus faculty, students and staff in calendar’s use.

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2012–2013 Atos, Inc., Mason, OH: Operations Specialist/Business Analyst/Cloud Administrator, IT Solutions and Services

Directed corporate clients to coordinate timely delivery of contract documents. Edited contracts and other binding documents per specific legal and corporate guidelines. Timely uploaded all contract and collateral documents to the cloud (Sharepoint). Maintained cloud document repositories. Analyzed current document/administrative services delivery methods and implemented procedural improvements. Visio flowchart work to document and improve specific business practices. Performed accounting functions (created purchase orders and prepared invoice documents). Entered payroll time for specific departmental units via SAP (Nessie) time management system. 2006–2012 Sunriver Resort, Sunriver, OR: Executive Administrator/Office Manager/ Newmarket Systems Analyst, Sales and Marketing

Office Manager, Sales and Marketing department; Newmarket Systems Analyst (proprietary hotel reservations software systems analyst):

$3.5mm Sales and Marketing budget administration and oversight, including full–cycle bookkeeping; proprietary hotel reservations software systems analyst. Authored departmental policy and procedures; computed incentives for Sales Manager bonuses; executive administration to Director of Sales and Marketing, Director of Sales, and Sales Managers, including administration of peer–level charitable giving programs. Proofed and edited all written content (to AP style); wrote/edited Marketing content, including publications, social media (blog) posts and promotional copy. First point of direct contact for guests and fellow associates––answered questions, resolved complex issues, responded to inquiries and requests, built productive relationships, and earned loyalty by successfully managing conflicts and challenging situations. 2003–2006 Sunset Realty, Sunriver, OR: Assistant Office Manager Administrative support to Office Manager and Management team; vacation rentals reservationist. Administered vacation property owner contracts, processed itemized monthly vacation rental owner statements, coordinated/documented policies and procedures, produced weekly management meeting minutes, writer/editor, weekly Central Oregon events newsletter, scheduled and modified guest reservations, greeted/registered guests, resolved guest issues, processed guest deposits/payments, operated multi–line telephones in a high–volume, fast–paced customer service/sales environment, opened and closed the sales office, upsold guest purchase options for additional company profit, ordered and inventoried all office supplies, coordinated special projects and employee events. 2002–2003 Stahancyk, Gearing, Rackner and Kent/Lage, Fisher, Emerson, Bend, OR Legal Secretary/Notary Public

Legal Secretary/Notary Public, domestic relations/civil litigation law firms. 2001–2002 Washington Mutual, Seattle, WA: Executive Assistant to Deputy General Counsel Executive administrative and special projects support, Corporate Lending/Real Estate Division, including executive administrative support to Deputy General Counsel, First Vice President–Counsel, and 20–member legal unit; Administrator, Long Beach Mortgage Company Board of Directors monthly meetings.

1999–2001 Amazon.com, Inc., Seattle, WA: Executive Administrator to General Counsel/Executive Administrator to Vice President, Business Development

For General Counsel: Administrator, Amazon.com Board of Directors quarterly meetings; executive support to General Counsel and event/project management administration.

For VP Business Development: Executive support to two VPs, one Director and a 40–person unit. Included event and project management. 1985–1999 Seattle Community College District, Seattle, WA/University of Washington, Seattle, WA: Assistant to Dean, Technical–Vocational Education, North Seattle Community College Foundation Coordinator, North Seattle Community College Assistant to President, North Seattle Community College Marketing Coordinator, University of Washington Extension Marketing Assistant to Vice Chancellor, Seattle Community College District Institutional Advancement Executive Assistant, Seattle Community College District Public Information Office Progressively responsible positions: Administrative and executive support, project management, marketing support and special events administration. Highlights: Produced annual charity auction and concert series (highest gross: $200,000); reorganized Foundation office by implementing donor tracking and budget management systems; hired and supervised paid and volunteer staff; filed successful state institutional audits; project management of regionally televised special events presentations; executive staffing: college president, wife of then–mayor of Seattle; Director of Public Relations; Foundation Director; Dean of Vocational–Technical Education. 1981–1983 State of Oregon Departments of Revenue and Transportation, Salem, OR: Transportation/Revenue Clerk Transportation Accounting Clerk: Transportation department warrants clerk and Revenue department administrative assistant to data processing unit.

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Education

• 2013 Wilmington College, Wilmington, OH.

Course of study: B.A., Accounting.

• 1984–85 Willamette University, Salem, OR.

Course of study: B.A., Political Science and Journalism.

• 1983–84 Chemeketa Community College, Salem, OR.

Software Proficiency

• Microsoft: Access, Excel, Outlook, Paint, PowerPoint, Project, Publisher, SharePoint, Teams, Visio, Word, Works.

• Google: Docs, Drive, Mail, Slides, Sheets.

• Editorial Style: AP; Chicago Manual of Style.

• Proficiency: HTML and Web design fundamentals.

• Social media and social media marketing, including email marketing.

• Programs/Apps: Adobe Photoshop; Adobe Acrobat Reader for Portable Document Format (PDF); AWS time management system; Beacon; BlueKiwi; CLMS (Corporate Legal Management Systems) file management software; Delphi; Dropbox; First Resort hospitality reservations software; Freshdesk; iPlanet scheduling software; LiveLink; MailChimp; Manage; MarketVision; MeetingBroker; MeetingMaker scheduling software; PCDocs/DocsOpen file management software; PhotoEditor; QuickBooks; The Raiser’s Edge fund raising gift and donor tracking software; SAP (Nessie); ServiceNow (Snow); Shopify; Skype; Slackbot; Square; SurveyMonkey; WordPerfect; Wordpress.

Awards/Certifications

• Destination Hotels and Resorts Outstanding Associate award: Five awards in five years of service (typically awarded only once per career to select Associates).

• Oregon Notary Public #359749.

• Red Cross CPR/First Aid certification.

• Annual Communications intern to Oregon Governor Victor G. Atiyeh, 1984 (one statewide selection made per year).

• Oregon Newspaper Publishers Association Honorable Mention, Chemeketa Community College Courier–4 Feature: Rajneeshpuram, 1984.

• Scholastic Magazine national writing award, 1976. References available upon request.

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