Customer Service Delivery Driver

MARK F. MILAZO

Field Technician Operations Leader Sales & Logistics Expert

Email:******.***********@*****.*** Phone:858-***-**** Location: El Cajon, California. 92020 PROFESSIONAL SUMMARY

Resourceful and hands-on Field Technician and former CEO with over 50 years of cross-industry experience spanning from garage doors, logistics, S/R- Compliance/Chain supply manager,Supply Chain & Logistics Audit Manager, auto and retail sales, food service, and training. Highly Proficient in operations, warehouse/office management, and developing sales systems that boost efficiency and accountability. Creator of the 3S Sales Principle and 'Up System' used currently in automotive sales. Adept at leading teams, training staff, and delivering high-quality service in both technical and customer-facing roles. Licensed and certified in forklift operation, welding, and biohazard safety.

CORE COMPETENCIES

• Field Operations• Sales Leadership & Training • Warehouse & Fleet Logistics

• Residential & Commercial Services • Customer Relations & Problem Solving

• Technical Diagnostics & Repair • Biohazard, Safety & Forklift Certified PROFESSIONAL EXPERIENCE

Founder & President – Ladybug Rideshare (Startup Phase) 1999-2024

• Launched a women-focused rideshare brand featuring fully branded vehicles and safety-first protocols.

• Created strategic pitch decks, financial forecasts, and operational planning for partnership with Volkswagen.

• Spearheaded branding, marketing, and executive team formation. President / Field Manager – Independent Services

2018 – 2023

• Managed residential and commercial accounts including inspections, treatments, and customer education.

• Trained and supervised newly hired to ensure safety compliance.

• Drove route efficiency while maintaining customer satisfaction and retention. Sales Manager – Auto Dealerships & Retail Outlets

2012 – 2018

• Developed and implemented the ‘Up System’ to fairly distribute sales leads and improve team morale.

• Consistently ranked among top performers in automotive and retail sales.

• Mentored junior associates in product knowledge, customer service, and closing techniques. Warehouse & Logistics Coordinator

2008 – 2012

• Oversaw daily operations of shipping/receiving, stock management, and inventory control.

• Operated forklifts and coordinated transportation schedules across teams.

• Maintained compliance with OSHA, safety, and quality assurance standards. CERTIFICATIONS & TRAINING

• Forklift Certified

• Welding & Fabrication – Trade School Level

• Biohazard & Safety Protocols

• 3S Sales Principle (Self-Developed Method)

• 'Up System' for Sales Team Distribution (Automotive/Retail Use) EDUCATION

High School Diploma 1979 [Montgomery High School Santa Rosa, California Santa Rosa J.C. Major in B2B

Santa Rosa, California.

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