Customer Service Home Care

RUBY RODRIGUEZ

*** *********** **. *******, ** 33458 561-***-**** ******************@*****.***

Objective

Bilingual Medical Front office and Biller/Health Services Administrator looking to obtain a position that

will highlight and maximize use of my computer service skills, and my current skills in the medical field

within a stable, and growing company.

Education

Medical Coding and Billing Diploma Florida Career College

2016

3.8 GPA

NCCT National Certified Insurance and Coding specialist Florida Career College

2016

Health Services Administration Diploma Florida Career College

2017

Alternate administrator / HR / Authoritations/Appeals

12/21 - 02/25 Dynamiks Home Care

●

I was in charge of the office. Hiring, credentialing, background checks, intake,

authorizations and appeals all with providing customer service.

● Sterile Technician/O.R Aide JFK Medical Center

● 07/15 - 11/21

● I was responsible for sterilizing, preparing, and distributing instruments to be used in the

operating room. I prepare crash carts, incubation boxes, and perform deep cleanings, as well as

provide great customer service. In addition to the above, I also had to order/maintain O.R,

anesthesia, and ER equipment for the operating room.

Housekeeper JFK Medical Center

11/14 – 07/15

● I was responsible for sanitation, organization, and customer satisfaction. I had to make sure our

quarterly customer satisfaction surveys improved, for the entire hospital. I achieved that goal by

making sure all patients were happy with their service and by making sure all staff members gave

excellent customer service. By achieving that goal, I became a representative for not only the

Operating Room but for the entire hospital: I was involved in OSHA inspections, explaining our

policies/procedures, as well as answering any questions they may have had.

Customer Service Representative Enigma Kustomz Welding & Fabrication

12/11 – 10/14

● I was responsible for operating a multi-line telephone, scheduling appointment’s, filling,

sanitation, and ordering materials per company’s request.

Garcia’s Café Customer Service Representative

02/01 – 11/11

● I am responsible for seating/serving customers, handling monetary transactions, and providing

excellent customer service

Membership

American Academy of Professional Coders. (AAPC) - 2017

Skills

● Verification, Billing

● HIPPA, OSHA

● Scheduling

● Detail-Oriented

● Problem-Solver

● CPT-4 2015 Coding

● CPR /AED Certified

● Time Management

● Front-Office Procedures

● Organized

● Microsoft Office

● Customer Service

● Anatomy/Physiology Medical Terminology

● Data Entry

● Insurance

● Insurance Verification, Claims

● ICD-10CM

● HCPCS II

References available upon request

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