Customer Service Representative
Resume:
Julie Chirafisi
Lisle, IL *****
*******@*****.***
Professional Summary
To obtain a Full-Time Remote Case Manager position within the insurance industry. Work Experience
Licensed Public Adjuster
Julie Maciejewski-Lisle, IL
December 2020 to Present
I managed claims for a public adjusting firm. My experience includes all aspects of the claims process, from client acquisition to final settlement, utilizing strong organizational skills and marketing expertise. I'm proficient in claim documentation, insurance company interactions, and financial tracking (Google Files, Excel).
Customer Service Representative
Crate and Barrel-Naperville, IL
October 2022 to October 2023
As a remote Customer Service representative for Crate and Barrel (October 22 - December 23), I managed a high volume of client interactions via phone, email, chat, and SMS, using multiple software platforms. My duties included bridal registry sales, processing replacements for damaged or lost items, handling payments and shipments, investigating delivery delays, and escalating fraudulent activity. Public Adjuster
JMC & Associates Incorporated-Lisle, IL
March 2017 to December 2020
I successfully negotiated numerous catastrophic homeowner insurance settlements, using advanced software for accurate cost assessments and managing all claim aspects from initial documentation to final repairs. I coordinated homeowners, contractors, and secured supplemental funding, meticulously tracking finances in QuickBooks and Excel to ensure efficiency and client satisfaction. This experience honed my negotiation, financial management, and project coordination skills. Public Adjuster
Crosscom Inc.-Wheaton, IL
August 2015 to March 2017
As a public adjuster for Crosscom in Wheaton, IL I managed all aspects of insurance claims from initial client contact and property research through claim closure and final payment release. This included marketing, contract management, meticulous documentation, and client relationship maintenance. I tracked commissions and payments using Google Files and Excel. Manager
Cermak Beach Bar-Berwyn, IL
February 2012 to March 2015
Managed all aspects of insurance claims from initial client contact and property research through claim closure and final payment release. This included marketing, contract management, meticulous documentation, and client relationship maintenance. I tracked commissions and payments using Google Files and Excel.
Property Tax Specialist
Attorney Juan Soliz-Chicago, IL
June 2011 to October 2013
Recovery of overpayment of Property taxes in Cook County. Educated the Elderly, handicapped and veterans.
Assisted clients in filling out Cook County Forms for each year overpayment was made and never returned.
Filed appeals for Homeowners using comparison properties in their area. Property Tax Specialist
Community Relief Project-Bellwood, IL
September 2007 to December 2010
As a Case Manager for Cook County's Community Relief Project (September 2007-December 2010), I assisted senior citizens, veterans, and disabled homeowners with property tax issues. My duties included client relationship management, securing Certificates of Error to obtain tax refunds, and processing 10-20 applications weekly.
Home Health Caregiver
CHIRAFISI household-Cicero, IL
December 1998 to April 2001
Took care of my Aunt Gail (80)
Account Specialist
CCS Express, Inc.-Cicero-IL
January 1995 to September 1998
Managed driver files, ensuring DMV and state childcare payment compliance. Processed accounts payable and receivable, handled driver payroll and call logs, and maintained employee records and licensing.
Accounting Clerk
The Stutz Company-Chicago, IL
September 1989 to January 1993
Managed accounts payable/receivable, payroll, and deposits. Processed expense reports for sales teams, onboarded new clients (including D&B verification), handled mail and switchboard duties, and completed yearly inventory.
Education
Associate in LAS Degree
Morton College - Cicero, IL
August 1990 to May 1993
Skills
• Accounting
• QuickBooks
• General Ledger Accounting
• Data entry
• Budgeting
• Liability (10+ years)
• Accounting software (10+ years)
• Customer service
• Tax Experience
• Account Reconciliation
• Microsoft Powerpoint
• English
• Account Management (10+ years)
• Payroll
• Financial Statement Preparation
• Team Building (10+ years)
• Communication skills
• General Ledger Reconciliation
• Sales
• Microsoft Office
• Bank Reconciliation
• Microsoft Outlook
• Analysis skills
• Accounts Payable
• Accounts Receivable
Certifications and Licenses
First Aid Certification
AED Certification
Lifeguard Training
CPR Certification
Forklift Certification
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