Travel Agent Customer Service

SIKIRU ALUGO

**** ****** ** ****, ******* *****

M- 317-***-**** • E- ********@*****.***

Professional Summary

Enthusiastic and customer-focused Travel Agent with over Ten years of experience creating personalized travel itineraries, securing accommodations, and providing top-tier service to leisure and corporate clients. Adept at using booking software, staying up to date on travel advisories, and delivering memorable experiences that exceed expectations. Proven ability to boost client satisfaction and retain repeat customers.

Core Competencies

Domestic & International Travel Planning

Customer Service & Relationship Building

Airfare, Hotel & Tour Bookings

GDS Systems (e.g., Amadeus, Galileo)

Travel Insurance & Visa Coordination

Budget Travel Solutions

Problem Resolution & Crisis Management

Sales & Upselling Packages

Professional Experience

Travel Agent

Optimum Healthcare IT, Jacksonville Beach, FL

June 2022 – April 2025

Coordinated and managed domestic and international travel arrangements for staff and independent contractors, ensuring cost-effective and efficient itineraries.

Handled travel emergencies, such as cancellations and rebooking’s, with minimal disruption to traveller’s schedules.

Provided detailed travel guidance, including destination information, and company travel policies.

Assisted contractors with travel related claims and expense reporting in line with organizational procedures.

Maintained accurate records of all bookings, changes, and communications to support compliance and reporting needs.

Travel Agent

Landmark Travels and Tours Limited, Nigeria

June 2014 – December 2022

Planned and coordinated over 150 customized travel itineraries per year for individuals, families, and corporate clients.

Increased repeat business by 30% through exceptional service and follow-up.

Used Amadeus to book flights, hotels, car rentals, and excursions.

Managed travel emergencies, including cancellations and rebooking, ensuring minimal disruption to clients.

Advised clients on travel regulations, COVID restrictions, and insurance options.

Assistant Travel Consultant

Dees Travels and Tours Limited, Nigeria

May 2011 – May 2014

Assisted senior agents in itinerary planning and booking logistics.

Responded to client inquiries via phone and email, maintaining a 95% customer satisfaction score.

Processed visa applications and travel insurance documents efficiently.

Conducted market research to find the best rates and exclusive deals.

Associate degree in Statistics

Yaba College of Technology, Nigeria

Graduated: Feb 2007

Associate degree in Travel & Tourism

Landover Aviation Business School, Nigeria.

Graduated: Feb 2009

Certifications

IATA/UFTAA Foundation Diploma

Technical Skills

Global Distribution Systems (Amadeus, Galileo)

MS Office Suite (Word, Excel, Outlook)

Travel Booking Platforms (Expedia TAAP, Booking.com Partner Portal)

Languages

English

Contact this candidate