Executive Assistant Vice President

THERESA E. FERLINE-CARR

Lakewood, OH USA 216-***-**** ️ ************@*****.*** LinkedIn Profile Highly accomplished and results-oriented Executive Administrator with a proven track record of streamlining executive operations to maximize efficiency and productivity. Extensive experience in proficiently managing complex calendars, coordinating seamless travel arrangements, and orchestrating successful events. Possesses exceptional organizational and interpersonal skills, fostering a collaborative and efficient work environment.

SKILLS

Expertise in data processing with a typing speed of 90 wpm and data entry capability of 14,000 kph. Advanced proficiency utilizing a wide range of software applications, including Office 365, Google Suite, Calendly, WorkDay, Time On-Line, Microsoft Project, Zoom, Teams, SharePoint, Outlook, Word, Excel, PowerPoint, and Adobe Acrobat DC Professional. EDUCATION

Actively in pursuit of Professional Administrative Certification of Excellence (PACE). Currently enrolled in an online Project Management Certification program through Google's Coursera. Possess Project Management Fundamental Skills Certification. Completed Executive Assistant’s Bootcamp Certification. Completed Executive Assistant’s Master Class Certification. Attended Cuyahoga Community College, Westlake, OH. Graduate of Lakewood High School.

EXPERIENCE

February 2019 to March 2025 KeyBank Remote, Ohio USA Executive Assistant III

Executive Support:

● Provided comprehensive executive support to the Executive Vice President of Fintech Engineering and Senior Vice President of Digital Enablement, managing their complex schedules, prioritizing tasks, and ensuring they were well-prepared for meetings and events.

● Extended C-Suite level support to other executives and their teams, acting as a liaison and facilitating communication and collaboration across departments.

● Balanced and executed multiple high-priority projects and initiatives across various teams, including Digital Enablement, Originations, Consumer Segment, and Laurel Road, ensuring deadlines were met and objectives achieved.

Administrative and Operational Support:

● Leveraged the Executive Administrative network to streamline scheduling and ensure timely attendance for meetings involving senior leadership, demonstrating strong communication and interpersonal skills.

● Expertly managed Outlook calendars and scheduled meetings for Executive Leadership, optimizing their time and productivity.

● Coordinated and managed complex travel arrangements using the Concur system, ensuring efficient and cost-effective travel for executives.

● Accurately handled expense reporting via the WorkDay system, adhering to company policies and procedures.

● Processed invoices and purchase orders, maintaining accurate financial records.

● Created professional PowerPoint presentations for executive use, showcasing strong design and communication skills.

● Managed on-boarding and off-boarding processes for new hires and transfers, ensuring a smooth and welcoming experience.

● Processed promotions and completed other WorkDay tasks as a backup manager, demonstrating flexibility and a willingness to take on additional responsibilities.

● Served as Time On-Line Manager, ensuring accurate timekeeping and payroll processing.

● Developed and maintained SharePoint sites, facilitating collaboration and information sharing.

● Processed and approved IDM system access requests, maintaining data security and integrity.

● Managed Service and Facilities requests, ensuring a comfortable and functional work environment.

● Ordered office supplies, anticipating needs and maintaining adequate inventory. Leadership and Community Involvement:

● Acted as Social Chair for the Digital Employee Recognition Committee, organizing events and activities to recognize and celebrate employee contributions.

● Served in various leadership roles within KeyBank’s Toastmasters Club, Keymunicators, and Toastmasters International, including Vice President of Membership, President, Vice President of Education, and Area Director, demonstrating a commitment to personal and professional development and community involvement.

Event Management:

● Spearheaded executive event management, meticulously coordinating all aspects of on-site and off-site events, including scheduling, logistics, materials, attendee experience, catering, transportation, and gifting.

● Demonstrated exceptional attention to detail and organizational skills, ensuring seamless and successful events that reflected positively on the company and its leadership. Team Engagement and Morale:

● Acted as Chief Morale Officer for the Digital Teams, proactively developing and implementing team-building activities, virtual events, and morale-boosting initiatives to foster a positive and engaged work environment.

● Recognized the importance of strong team dynamics and employee well-being, and took initiative to create a sense of community and camaraderie within the digital teams. May 2017 to February 2019 Key Bank Cleveland, OH

Executive Assistant II 27 Public Square, Cleveland, OH 44114

● Provided executive-level administrative support to Senior Vice Presidents in Business Banking, including the SVP of Key4Women, SVP, Director of Business Banking Development and Execution, and SVP of Key Investment Services. Managed travel arrangements, processed expense reports, maintained calendars, scheduled meetings, recorded meeting minutes, and ensured implementation of action items. Served as Chair of the Employee Engagement Committee. August 2016 to May 2017 KeyBank Brooklyn, OH

Administrative Assistant I 4910 Tiedeman Road, Brooklyn, OH 44144

● Provided comprehensive administrative support to the Vice President of Operations and their team. Managed travel logistics, prepared expense reports, maintained the executive calendar, coordinated meetings, documented minutes, and executed action items. Facilitated employee onboarding and offboarding processes. Served as the Chair of the Employee Engagement Committee.

March 2015 to August 2016 KeyBank Brooklyn, OH

Project Administrator, Contractor 4910 Tiedeman Road, Brooklyn, OH

● Assisted the Project Manager of Credit Risk Reporting with comprehensive project support. Developed and maintained Project Plans utilizing Microsoft Project. Coordinated and scheduled meetings, generating detailed minutes for record-keeping. Monitored and tracked action items, ensuring adherence to project deadlines.

● Project Support Services include scope planning, resource allocation, scheduling, time and cost estimation, budget management, documentation, risk management, progress reporting, team leadership, partner collaboration, and quality assurance. October 2000 to February 2015 Lakewood Hospital Lakewood, OH Administrative Assistant to the Director of Care Management Employee Engagement Captain

● Delivered comprehensive administrative support to the Director of Care Management, streamlining daily operations and enhancing overall efficiency.

● Spearheaded staffing and payroll processes, ensuring accurate and timely compensation for all employees.

● Coordinated and facilitated training sessions, promoting professional development and skill enhancement among staff members.

● Meticulously maintained records, guaranteeing data integrity and easy access to critical information.

● Cultivated a positive and collaborative work environment, fostering teamwork and boosting employee morale.

● Acted as the primary point of contact, efficiently handling inquiries and resolving issues.

● Proactively addressed patient concerns, demonstrating empathy and ensuring their needs were met.

● Generated detailed reports, providing valuable insights and supporting data-driven decision-making.

INTERESTS AND ACTIVITIES

● Artist/Owner Tess’ Tender Touch, hand painted glassware and gift items.

● Professional artistic roller skating coach and former national-level competitor with membership in the RSROA.

REFERENCES

● Kelly Reale, SVP Digital Enablement ~ KeyBank 518-***-****

● Linda Maddern, Sr. Project Manager, KTO EBF HR & Finance Delivery ~ KeyBank 216-***-****

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