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Customer Service Administrative Assistant

Location:
North Vancouver, BC, Canada
Posted:
June 16, 2025

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Resume:

Mehrnaz Baseti Nia

Phone: 778-***-**** Email: *******.********@*****.***

Professional Summary

Highly motivated and customer-oriented professional with over 4 years of experience in retail, administration, and financial service roles. Bilingual in English and Farsi, with strong communication, leadership, and organizational skills. Dedicated to providing exceptional service and efficiency in fast-paced environments.

Key Qualifications

Proven customer support experience and excellent communication skills

Strong leadership and team management experience

Organized and efficient in handling customer needs and administrative tasks

Calm under pressure with excellent multitasking abilities

Experienced in POS, shipping systems, and daily store operations

Fluent in Farsi and strong communication in English

Professional Experience

Store Manager – Fairweather, Vancouver, BC

August 2024 – May 2025

Managed sales operations and store performance

Led a team of sales associates and delegated tasks effectively

Delivered excellent customer service and handled customer concerns

Created staff schedules and coordinated daily workflow

Oversaw cash flow and store financial reports

Store Manager – The UPS Store, Vancouver, BC

May 2023 – Present

Provided in-person customer service for shipping, packing, and printing

Managed mailbox services and handled confidential client information

Trained and supervised staff to ensure service standards

Maintained operational efficiency and inventory control

Customer Service Representative – Real Canadian Superstore, North Vancouver, BC

January 2020 – May 2022

Assisted customers with orders and product location

Maintained a professional and empathetic approach

Resolved customer inquiries and complaints

Ensured customer satisfaction through prompt service

Cashier – Mamoot Currency Exchange, West Vancouver, BC

June 2019 – January 2020

Completed financial transactions with accuracy

Opened/closed branch, managed administrative tasks

Processed payments (cash, cheque, credit/debit)

Office Manager – Arvand Dental Clinic, Abadan, Iran

January 2015 – December 2017

Managed calls, files, and patient records

Scheduled appointments and maintained calendars

Recorded patient history and reported to dentist

Cashier – Amin Currency Exchange, Abadan, Iran

January 2014 – January 2015

Executed accurate financial transactions

Handled branch opening/closing responsibilities

Completed reporting and correspondence tasks

Education

Bachelor of Science in Business Management

Azad University, Abadan, Iran – September 2012 to June 2015



Contact this candidate