Mehrnaz Baseti Nia
Phone: 778-***-**** Email: *******.********@*****.***
Professional Summary
Highly motivated and customer-oriented professional with over 4 years of experience in retail, administration, and financial service roles. Bilingual in English and Farsi, with strong communication, leadership, and organizational skills. Dedicated to providing exceptional service and efficiency in fast-paced environments.
Key Qualifications
Proven customer support experience and excellent communication skills
Strong leadership and team management experience
Organized and efficient in handling customer needs and administrative tasks
Calm under pressure with excellent multitasking abilities
Experienced in POS, shipping systems, and daily store operations
Fluent in Farsi and strong communication in English
Professional Experience
Store Manager – Fairweather, Vancouver, BC
August 2024 – May 2025
Managed sales operations and store performance
Led a team of sales associates and delegated tasks effectively
Delivered excellent customer service and handled customer concerns
Created staff schedules and coordinated daily workflow
Oversaw cash flow and store financial reports
Store Manager – The UPS Store, Vancouver, BC
May 2023 – Present
Provided in-person customer service for shipping, packing, and printing
Managed mailbox services and handled confidential client information
Trained and supervised staff to ensure service standards
Maintained operational efficiency and inventory control
Customer Service Representative – Real Canadian Superstore, North Vancouver, BC
January 2020 – May 2022
Assisted customers with orders and product location
Maintained a professional and empathetic approach
Resolved customer inquiries and complaints
Ensured customer satisfaction through prompt service
Cashier – Mamoot Currency Exchange, West Vancouver, BC
June 2019 – January 2020
Completed financial transactions with accuracy
Opened/closed branch, managed administrative tasks
Processed payments (cash, cheque, credit/debit)
Office Manager – Arvand Dental Clinic, Abadan, Iran
January 2015 – December 2017
Managed calls, files, and patient records
Scheduled appointments and maintained calendars
Recorded patient history and reported to dentist
Cashier – Amin Currency Exchange, Abadan, Iran
January 2014 – January 2015
Executed accurate financial transactions
Handled branch opening/closing responsibilities
Completed reporting and correspondence tasks
Education
Bachelor of Science in Business Management
Azad University, Abadan, Iran – September 2012 to June 2015