Customer Service Health Care

DORIS J. SICKINGER

**** ******** **** ****. **** #6

Lake Wales, Florida 33859

*****************@*****.***

Cell: 440-***-****

I have worked in the professional, customer service, field all my life. I have great experience working with the public and dealing with all types of situations. I have managed for others, and I have owned my own business for 28 years. I can handle myself in the most professional way and will give your company the hard work and respect that it deserves. I will give my all to get the job done in the fastest most thorough time possible.

EXPERIENCE:

NOVEMBER 2024 - PRESENT

ARISE/CARNIVAL CRUISELINES DIRECT SALES

I TAKE INCOMING CRUISE SALES CALLS. I ANSWER QUESTIONS ABOUT THE DIFFERENT SHIPS AND WHAT THEY ALL HAVE TO OFFER, I GO OVER ALL THE DIFFERENT ITINERARIES AND DATES, I OFFER THE BEST RATES AS POSSIBLE AND GET THEM BOOKED AS QUICKLY

AND AS HAPPILY AS POSSIBLE.

OCTOBER 2021-2024

AETNA/CVS MEMBER SERVICES FOR GROUP AETNA MEDICARE ADVANTAGE ESA PPO PLANS

I ABSOLUTELY LOVE IT. DIFFERENT PEOPLE AND DIFFERENT ISSUES WITH EVERY CALL.

FROM EMERGENCIES TO REGISTERING, TO SCHEDULING APPTS, UNLOCKING ACCTS,

ANSWERING QUESTIONS, SOLVING INS. PROBLEMS TO BILLING ISSUES. A LOT OF

DIFFERENT THINGS TO HAND IN THE MOST UNDERSTANDING, EMPATHETIC, POLITE

WAYS POSSIBLE. ALWAYS REASSURING AND SOLVING THE PROBLEM AND FOLLOWING THRU WHEN NEEDED.

ABILITY TO PROBLEM SOLVE IN A POSITIVE, PRODUCTIVE MANNER

COMFORTABLE RELATING TO CUSTOMERS IN A PATIENT, HELPFUL WAY THAT DEMONSTRATES

A GENUINE CONCERN FOR IMPROVING THE CUSTOMER QUALITY OF LIFE

RELIABILITY AND COMPLIANCE WITH SCHEDULING STANDARDS

ABILITY TO EXHIBIT PATIENCE AND EMPATHY AND EXPRESS ASSURANCE AND CONFIDENCE

STRONG CUSTOMER SERVICE SKILLS, INCLUDING COURTEOUS TELEPHONE ETIQUETTE AND

PROFESSIONALISM

STRONG ORAL, INTERPERSONAL AND COMMUNICATION SKILLS

ASSISTING MEMBERS WITH THEIR PHARMACY BENEFIT PLANS. TAKING INBOUND CALLS AND ANSWER QUESTIONS REGARDING PRESCRIPTION INSURANCE, MEDICATION COVERAGE AND MAIL ORDER PRESCRIPTIONS SO THAT OUR MEMBERS BETTER UNDERSTAND THEIR COVERAGE AND OPTIONS. THROUGH MY SKILLS AND KNOWLEDGE, I OFFER THE SOLUTIONS NEEDED TO HELP SIMPLIFY THEIR HEALTH CARE EXPERIENCE. I HAVE THE OPPORTUNITY TO LEARN MORE ABOUT HEALTH CARE, WHILE EXPANDING MY OWN EXPERIENCES, AND OPENING DOORS TO ADDITIONAL OPPORTUNITIES!

JANUARY 2020 – MARCH 2021

NEXREP AND ARISE AGENTS FOR TELADOC AND MDLIVE TELEHEALTH SERVICES

I absolutely loved it. Different people and different issues with every call. From EMERGENCIES to registering, to scheduling appts, unlocking accts, answering questions, solving Ins. Problems to billing issues. A lot of different things to hand in the most understanding, empathetic, polite ways possible. Always reassuring and solving the problem and following thru when needed.

APRIL 1991 – NOVEMBER 2019 (28 YRS)

OWNER, HIGH TIDE TAVERN

I completely ran my business from doing books to dealing with the public to cooking, cleaning, and ordering. I hired and fired employees as well as writing a job description book and a from start to finish shift book with every detail and description of what needed done on a daily basis.

I did the shopping and bill paying. I also did the banking and handling advertising and promotions. Unfortunately, it was time to make the decision to sell, due to Family reasons.

SEPTEMBER 2001 - JANUARY 2010 (9 YRS)

GENERAL MANAGER, YOURS TRULY RESTAURANTS

VERY KNOWLEDGEABLE ON ALL POSITIONS IN THE RESTAURANT SO THAT IN ANY CRISIS, I COULD JUMP IN TO GET THE STAFF THRU ANY SITUATION. ALSO DID ALL THE HIRING, FIRING, TRAINING, INSPECTIONS, BANKING, ORDERING, COMMUNITY PROJECTS. ANYTHING TO MAKE THE RESTAURANT SUCCEED.

SEPTEMBER 1986 - SEPTEMBER 2001 (15 YRS)

AREA GENERAL MANAGER, DOMINOES PIZZA AND PIZZA HUT

ASHTABULA, CONNEAUT, GENEVA, JEFFERSON, CHARDON, MIDDLEFIELD

Very knowledgeable on all positions in the restaurant so That in any crisis, I could jump in to get the staff thru any situation. Also did all the Hiring, Firing, Training, Inspections, Banking, Ordering, Community Projects. Anything to make the restaurant succeed. Also handled the safety and delivery side of the business.

EDUCATION

SEPTEMBER 2023 – PRESENT

HEALTHCARE MANAGEMENT: STRAYER UNIVERSITY AND SOPHIA

CURRENTLY WORKING ON GETTING MY BATCHELOR’S DEGREE

50% OF THE WAY FINISHED, 3.8 GPA, PRESIDENT’S LIST W HONORS SO FAR!

SEPTEMBER 1985 – JUNE 1987

NURSING/ACCOUNTING, hocking tech. college, Nelsonville Ohio

1 YR EACH OF CLASSES, NO DEGREE

JUNE 1984

HIGH SCHOOL DIPLOMA, ashtabula area City Schools, Ohio

CERTIFICATE FOR OHIO STATE AWARD FOR PREP CLASSES. MEMBER OF KEY CLUB,

GIRL SCOUTS FOR 12 YEARS: 2ND PERSON EVER TO RECEIVE THE HIGHEST AWARDS… SILVER AND GOLD AWARDS.

SKILLS

Full knowledge of running a business with success

Great Customer Service

Money, Bills, Ordering

Handling Staff

Great with public functions & Advertising

ACTIVITIES

I love dealing with the public and always trying to make people happy. You will succeed in all that you do if you just do what feels right for each different situation. Customer satisfaction is what makes a company blossom and become & stay successful. I don’t go against policy or do things to lose money or integrity. But, staying positive and handling every situation the best way you can while keeping your business positive. Negative views are not good for a company’s image. So, do what it takes to make a negative into a positive. I have certifications and computer knowledge.

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