Customer Service Office Manager

I'm trilingual, speaking English, Spanish, and Portuguese, and I have 15 years of

experience in administration, working both in Brazil and the US. Throughout my career, I've worked in various fields, including Education, Insurance, and Healthcare, which has given me a broad perspective and the ability to adapt to different environments and needs.

Currently, I work as an Office Manager in a medical clinic, where l'm responsible for:

Interpret - Portuguese to English / Spanish to English

Customer service for people from different nationalities, ensuring everyone gets efficient and accessible service.

Managing communication between patients and doctors, making sure all parties are well-informed.

Coordinating the doctors' schedules, organizing appointments and ensuring smooth workflow.

Inventory control and ordering office supplies, keeping the office well-stocked and organized.

Organizing patient documents, ensuring all information is safely stored and easy to access.

Managing cash and closing accounts, ensuring accuracy in financial transactions.

Before this, I worked at an Auto Insurance company, focusing on serving the Latino and Brazilian communities, where I was responsible for:

Customer service and scheduling meetings.

Checking insurance policies and processing payments and invoices. In Brazil, I had the opportunity to work at SENAC, one of the largest vocational training institutions in the country, where I was responsible for:

Customer service for students and teachers.

Managing academic documentation for students and staff.

Organizing meetings and providing administrative support to the secretary team.