General Manager Workplace
Resume:
Cayuga, NY *****
**********@*****.***
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EDUCATION
Bachelor of Science
Business
University of Phoenix, Tempe, AZ
Expected in June 2028
GED
Auburn High, Auburn, NY
June 1998
• [Number] GPA 3.7
PERSONAL SUMMARY
Dynamic leader with a proven track record at Byrne Dairy, enhancing operational efficiency and customer satisfaction through expert application of workplace health & safety compliance and exceptional mentoring/coaching skills. Achieved significant cost reductions and performance improvements, demonstrating strong competency in Microsoft 365 and fostering teamwork.
SKILLS
EXPERIENCE
GENERAL MANAGER
Byrne Dairy Waterloo, NY June 2024 - December 2024 JEANNE CURRIER
• Workplace Health & Safety
compliance
• Documentation control
• Cost-reduction strategies
• Employee Training,
Mentoring/Coaching
• Performance Evaluation
• Cash control/Audits/reporting
• Leadership training
• Verbal and written
communication
• Competency audits
• Microsoft 365
• Electronic Records Management
• Audits
• Corrective Actions
• Data accuracy, Collection and
Entry
• Interviewing/ New hire
onboarding
• Scheduling
• Adult AED and CPR & First aid
• ERP Systems
• POS systems
• Teamwork
• Vendor order & receiving
• Payroll
• Policy review & implementation
• Employee relations
• Time management
• Customer Satisfaction
• Administered employee discipline through verbal and written warnings.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Trained employees on duties, policies and procedures.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Supervised employees through planning, assignments, and direction.
• Developed service and sales strategies to improve retention and revenue.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success. QUALITY CONTROL TECHNICIAN (BACK UP)
Currier Plastics Auburn, NY June 2014 - June 2023
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Recruited, interviewed and hired qualified staff for open positions.
• Updated and maintained databases with current information.
• Utilized various software and tools to streamline processes and optimize performance.
• Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
• Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
• Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
• Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
• Maintained accurate records on product inspection results and reported findings to management team.
• Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
• Developed corrective action plans when needed to resolve quality issues.
• Verified conformance of parts using statistical sampling techniques such as ANSI and ASQ Z1.4.
• Resolved customer complaints regarding product quality in a timely manner.
• Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
• Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
• Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
• Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
• Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
• Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
• Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
• Audited finished products against applicable industry standards before releasing them for shipment.
• Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
• Conducted tests on product samples and recorded results.
• Provided quality support to ensure that products met quality standards and customer requirements.
• Performed visual and dimensional inspections on manufactured parts.
• Conducted frequent quality and compliance reviews of production work.
• Completed routine inspections of components and products to fulfill quality assurance requirements.
• Compared samples to standards and specifications by performing detailed measurements and tests.
• Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
• Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
• Monitored daily performance of production team to identify and address issues affecting quality product output.
• Produced thorough reports detailing findings and proposed recommendations.
• Identified quality problems and recommended solutions.
• Performed visual inspections of finished products.
• Calibrated, validated or maintained laboratory equipment.
• Maintained lab cleanliness and safety standards.
• Trained employees in proper equipment use and product testing procedures.
• Received and inspected raw materials.
• Monitored testing procedures to meet established item specifications, standard test methods or protocols.
• Analyzed issues and recommended corrective actions to improve final results.
• Identified and troubleshot equipment problems.
• Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
• Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
• Performed quality control inspections at customer sites to determine alignment with safety regulations.
• Conducted gap analysis to identify areas of non-conformance with ISO standards.
• Developed internal audit plans and schedules for all departments.
• Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
TRAINING COORDINATOR
Currier Plastics Auburn, NY March 2007 - June 2023
• Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
• Conducted needs assessments to identify gaps in employees' skills and knowledge.
• Coordinated with subject matter experts to develop effective training content.
• Organized and scheduled on-site and off-site trainings for staff members.
• Provided feedback to trainers regarding the effectiveness of their sessions.
• Maintained accurate records of all trainings conducted.
• Assisted in designing, developing, and implementing new training methods and techniques.
• Monitored participants' progress during the training session.
• Evaluated employee performance before, during, and after training sessions.
• Created post-training surveys to assess the quality of instruction received by participants.
• Researched new technologies related to training delivery systems or resources.
• Analyzed current processes and procedures to identify areas for improvement through training initiatives.
• Collaborated with management team to determine appropriate learning objectives for each program.
• Ensured that all necessary equipment was available prior to a session commencing.
• Provided ongoing support to internal customers throughout the entire training process.
• Managed budgeting activities associated with the development of new courses or programs.
• Compiled data from evaluations for use in preparing reports detailing course outcomes.
• Facilitated group discussions among trainees regarding topics covered during a session.
• Delivered presentations outlining best practices related to specific job roles or tasks.
• Updated existing curriculums based on changes in technology or industry standards.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Supported onboarding of new employees by hosting orientation sessions.
• Prepared reports to track employee progress and recruitment needs for future training.
• Mentored and onboarded new staff members to establish top client satisfaction.
• Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
• Prepared custom training course materials and presentations for corporate training.
• Organized handbook and course documentation for participants. SUPERVISOR OF FACTORY OPERATIONS
Currier Plastics Auburn, NY July 2020 - October 2021
• Coordinated training session logistics by preparing equipment and securing facilities.
• Collaborated with senior and department leaders to develop and implement workforce plans
• Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
• Identified areas for improvement in training programs and collaborated with training team to implement changes.
• Evaluated effectiveness of training programs and recommended improvements to upper management.
• Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
• Spearheaded modern job training initiatives, contributing to promotional recruiting events.
• Established and provided appropriate instructional materials and training outlines for management-level implementation.
• Monitored, evaluated and recorded training activities or program effectiveness.
• Explained goals and expectations required of trainees.
• Created and offered additional materials to enhance training.
• Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
• Scheduled classes based on availability of classrooms, equipment or instructors.
• Suggested and offered specific training programs to help workers maintain or improve job skills.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Selected and assigned instructors to conduct training.
• Evaluated outlines, texts and handouts prepared by other instructors.
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Supervised, evaluated or referred instructors to skill development classes.
• Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
• Monitored training costs and prepared budget reports to justify expenditures.
• Devised programs to develop executive potential among employees in lower-level positions.
• Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
• Negotiated contracts with clients for desired training outcomes, fees or expenses.
• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Tracked progress on projects and provided timely feedback to staff members.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Assisted in creating budgets for departmental expenses including personnel costs.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Created new strategies for improving customer service standards within the organization.
• Organized special events such as company picnics or holiday parties for employees.
• Implemented cost-cutting measures without compromising quality of services offered.
• Analyzed financial data related to departmental budgeting activities on a regular basis.
• Collaborated with other departments to coordinate workflow processes between teams.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Participated in conferences related to industry trends or organizational developments.
• Coordinated employee schedules according to shift changes and availability.
• Provided ongoing training to address staff needs.
• Reviewed completed work to verify consistency, quality and conformance.
• Established and enforced clear goals to keep employees working collaboratively.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Interviewed applicants, recommended individuals for hiring and ASSISTANT STORE MANAGER
Express Mart Auburn, NY September 2001 - August 2006 evaluated staff performance.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Coached staff members to develop long-term career goals.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Assessed company operations for compliance with safety standards.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Set specific goals for projects to measure progress and evaluate end results.
• Monitored operations and reviewed records and metrics to understand company performance.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Audited company's legal documents to verify compliant policies and procedures.
• Worked closely with human resources to support employee management and organizational planning.
• Analyzed key performance indicators to identify effective strategies.
• Implemented strategies to take advantage of new opportunities.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Trained new employees on store policies, procedures and customer service standards.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Monitored inventory levels and placed new orders for merchandise
• Customer service & Satisfaction
• Assisted in recruiting & interviewing
• Coordinated with vendors to secure product availability at competitive prices.
• Conducted regular performance reviews
• Scheduling
• Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
• Maintained a safe working environment by enforcing safety regulations.
• Identified areas of operational inefficiency and implemented solutions to ACCOMPLISHMENTS
I was part of a training team that at Currier Plastics that were the first to become certified in the training management system. CERTIFICATIONS
EDUCATION AND TRAINING
GED-Auburn High June 1998
Bachelor of Science in Business Expected graduation June 2028-University of Phoenix
streamline processes.
• Provided training to new employees
• Managed the day-to-day operations reporting, banking & Audits
• Monitored sales and Maintained Inventory
• Ensured compliance with all safety regulations throughout the store & Food area.
• Scheduling
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Ran POS system
• Certified through TWI in Syracuse in many programs like JI,JM,JR and Supervisory training
• CPR/AED certified
• Forklift certified
• Lean manufacturing
• Internal ISO auditor
• Document control specialist
• Proficiency with partial certifications in QMS, ISO 9001 & 13485, TMS, ERP systems like Epicor
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