Human Resources Customer Service

Danielle Anderson

Toms River, NJ ***** 973-***-**** ********@*****.*** www.linkedin.com/in/Danielle-Andersonmailto:*********@*****.***

Office Management / Administration / Human Resources

Accomplished, enterprising manager who consistently provides positive results for clients and employers. Known for strong team-building skills and making an immediate impact because of experience in a variety of companies and situations. Successful in developing solutions that meet the needs of customers and colleagues. Created and implemented several high-impact programs in different industries. Specific expertise in:

All Aspects of Office Management

Health Benefits and Insurance

Sales Support / Reporting

Meeting Organization / Facilitation

Staff Training / Development

Innovative Problem Solving

Highest Levels of Customer Service

Community Event Management

Project Coordination

Customer Relationship Building

Developing Marketing Materials

Retail Store Management

WORK EXPERIENCE

Deposit Operations Representative (TD Bank), Mount Laurel, NJ 2018

Obtained emails with attachments to be verified and saved to the shared drive.

Arranged and processed related forms to the bank account system.

Handled certain number of emails for bank accounts on a daily basis.

Prepared letters to be sent out to customers.

New York and Company (Women’s Clothing) – Assistant Manager, Toms River, NJ 2017 Responsible for providing retail store customers with high-level service and resolving any issues related to selection, style, pricing and promotions. Also designed customized window displays for each holiday.

Coordinated schedules for up to 30+ employees during peak Christmas shopping season

oAttained 100% store coverage throughout the season due to proper scheduling

Quickly resolved customer complaints, leading to increased satisfaction and loyalty

oConsistently provided customers with product options, thereby generating repeat sales

oDetermined proper pricing and availability when items were not available in store

Secova (Medical Benefits) – Benefits Administrator Internship, Wall, NJ 2016 – 2017

Responsible for guiding and assisting client callers with their medical and health insurance policies to ensure they were eligible for and received proper coverage and benefits. Also handled all emergency enrollments to make sure policies were processed within 24 hours and resolved client employment and benefits disputes with internal staff and insurance providers.

Organized and lead a 30-day staff orientation and training to promote collaboration

oCreated Power Point presentation materials and presented to all relevant staff members

oTrained all new and current staff, including Document Processors, on how to interpret spread sheet data to ensure all rules for the insurance providers were properly followed

Analyzed and modified compensation and benefits policies to provide proper recommendations for competitive programs and ensure compliance with legal documents

Proactively saved health benefits for 50+ subscribers when their programs were about to expire

oAdvised customers how to continue with their benefits before their deadlines

oTracked candidates through surveys and pushed for feedback on any disqualifications

Johnson & Johnson (Baby Products), Customer Service Intern, New Brunswick, NJ 2015 – 2016

Responsible for handling inbound customer calls and follow up surveys related to J&J Baby Products. Also worked with Senior Management as an Assistant HR Generalist and conducted background checks.

Handled 50+ customer calls/day and quickly resolved customer issues in an efficient manner

Verified and maintained documentation for activities such as staffing, training and performance

oAssisted with employee compensation, training and benefit programs

oRepresented organization at personnel-related hearings and investigations

oCoordinated work activities of subordinates and staff relating to employment, labor relations, compensation and employee relations

Created a Google docs platform to define what to say to customers based on their issue

Danielle Anderson – Page 2

Down Town Toms River (Event Planning) – Intern / Office Manager, Toms River, NJ 2015 – 2016

Responsible for designing, coordinating and implementing a variety of holiday events for businesses in downtown Toms River. While taking a full schedule of college courses, temporarily replaced the full-time staff person who was on maternity leave.

Managed creative projects from concept to completion while managing outside vendors

oCreated and maintained Excel sheets documenting the advertisement campaigns

oDistributed flyers to various downtown Toms River locations

oPromoted events through Microsoft Outlook to all participants

oManaged and supervised all operations in our events

Designed and implemented business cards, flyers and letters for core business services

oCreated graphics, content copy and marketing messages for each event and placed them on the City web site

oPresented events and materials to the Toms River Board of Directors (City Council)

Developed and implemented complex internet-based job application screening platform

oScreened City employee applications and presented them to decision makers both for private sector companies and City employees

Jean Donoghue Simon at Law Intern (Personal Injury) – Admin & Legal Asst., Toms River, NJ 2012 – 2014

Responsible for a variety of administrative support duties such as preparing legal paperwork for attorneys, organizing files and documents, uploading all records to a client database, developing mail and email campaigns for lawyers and other recipients, processing invoices, plus scheduling meetings and events for this leading law firm of 25 employees.

Developed and implemented complex internet and intranet applications on multiple platforms

oPicked out several templates for form letters and other documents

oCoordinated with system partners to finalize designs and confirm requirements

oConfirmed that the letter formats for injury cases and medical issues were usable

Managed creative projects and client cases from concept to completion

Developed training materials for how new server worked

B & B Department Store (Beach Apparel) – Retail Asst. Manager, Seaside Park, NJ 2006 – 2012

Responsible for managing store operations, training and developing a staff of 15, and handling customer complaints for this leading summer retail store.

Maintained a visually appealing shopping environment by continuously rotating key products

Promptly resolved all customer requests, questions and complaints

oProvided excellent customer service by helping customers with their needs and requests

EDUCATION, AWARDS and TECHNICAL SKILLS

BS, Business Management (GPA – 3.75) Kean University – Union, NJ 2017

Worked 35-40 hours/week at several positions while in college to help pay for expenses

Alpha Beta Gamma and Sigma Beta Delta – Business Honor Societies

Dean’s List every semester

Associates in General Business Studies Ocean County College – Toms River, NJ 2014

Associates in Administrative Office Mgt. Ocean County College – Toms River, NJ 2013

Certificate in Administrative Office Processing Ocean County College – Toms River, NJ 2012

Certificate in Consumer Office Support Services Ocean County Vocat. School – Brick, NJ 2010

Proficient in Microsoft Office Suite – Word, Excel, PowerPoint and Outlook

Volunteer Work – Ocean County Library (Toms River, NJ) – Assistant to the Head Librarian

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