Customer Service Data Entry

Ikela McDowell

Contact

**** **** ** *** *** Washington DC 20002

(202) -341-9332

Objective

I would like to obtain a professional job where I can develop my current skills. I also would like to enhance my customer service skills as well. I have excellent computer Microsoft skills. I would like to work in a environment where I can use my computer skills and customer service skills.

Education

Strayer University

Bachelor of Science 6/2027

Key Skills

Communication

Problem-solving

Customer Service

Computer Skills

Staff Training and Development

Experience

11/2022-10/2024

Shift Assistant- Coalition for the Homeless-Washington DC

Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.

Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.

Analyzed sales data to identify trends and make informed decisions regarding staffing levels during peak hours.

Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales totals.

Identified areas for improvement within the team, providing constructive feedback and coaching as necessary.

Enhanced communication between team members with regular meetings and clear expectations for each shift.

Technical skills like proficiency in office software like Microsoft Office, data entry, and document preparation

Conducted regular evaluations of employee performance, identifying strengths and areas needing improvement for individual growth.

Collaborated with other Shift Assistants to create consistent standards across all shifts.

Implemented inventory control measures to minimize waste and reduce costs.

Improved shift efficiency by carefully delegating tasks and monitoring employee performance.

Addressed customer concerns quickly and professionally, helping to maintain high levels of satisfaction among patrons.

Troubleshot equipment to reduce service calls and downtime.

3/2021-11/2022

Security Guard- Secemedy-Washington DC

Checked and verified photo identification prior to granting facility access.

Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.

Provided detailed incident reports, streamlining communication with law enforcement and management.

Streamlined visitor check-in processes, enhancing efficiency of entry protocols.

Enhanced team morale and cohesiveness with regular training sessions on security best practices.

Improved team response times with thorough training on emergency procedures.

Technical skills like proficiency in office software like Microsoft Office, data entry, and document preparation

1/2019-6/2019

Security Guard-Allied Universal Security Services-Washington DC

Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Responded quickly to emergency situations to assess and deflect issues.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Completed full building and grounds patrols to spot and investigate concerns.

Checked and verified photo identification prior to granting facility access.

Technical skills like proficiency in office software like Microsoft Office, data entry, and document preparation

Responded to emergencies promptly, ensuring the safety of all individuals on site.

Enhanced overall security by conducting thorough patrols and monitoring premises.

Improved response time to incidents by maintaining clear communication channels with team members.

Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.

Reduced false alarm responses, accurately assessing and responding to security alerts.

Enhanced team morale and cohesiveness with regular training sessions on security best practices.

Improved inventory control in retail environments, conducting regular checks to prevent loss.

Computer Skills

MS Office. Word, Excel, Outlook, Powerpoint, Access.

Google Drive. Docs, Drive, Forms, Gmail, Sheets.

Spreadsheets. Excel, Google Drive, Open Office, pivot tables, vertical lookups, macros.

Email. Outlook, Gmail, mail merge, filters, folders

Presentations

Operating systems

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