Customer Service Representative

Kristen N Freeman

*** ****** ******, ********, ** 22701

Mobile 540-***-****

Email – ***********@*****.***

Objective

Strong problem-solver and analytical thinker seeking a position to improve the workflow and processes in a customer service oriented workplace . I will achieve this through the application of my excellent communication skills and strong work ethic.

Experience

WENDY’S 3/2015 – PRESENT

Customer Service Representative and Acting General Manager - Energetic, courteous customer service representative and manager with 7 plus years of experience. Demonstrate exceptional customer service skills. Responsible for providing timely service in the drive thru window and counter. Responsible for taking customer orders, ensuring that orders are correct, collecting monies owed for orders and providing correct change. Build customer relationships with regular customers. Comfortable working in a team environment with coworkers, demonstrating strong team behaviors including integrity, respect, inclusion, fairness and fun. Provide coworkers with assistance when needed and wherever needed. Responsible for counting and reconciling the cash drawer at the end of each shift to ensure all monies are accounted for. Oversee a team of 7 customer service representatives. Train and mentor new employees in order to continuously increase productivity. Adhere to and follow communication guidelines, policies and procedures. Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints. Ensure that food safety and sanitation procedures are followed. Responsible for closing procedures including counting all cashier drawers for accuracy, ensuring all equipment is cleaned, restaurant is clean and ready for business the next day. MCDONALDS 06/2019 – 11/2023

Assist customers with placing orders, ensuring orders are taken and processed in a timely manner. Responsible for efficiency of fast food preparation and assembling orders, ensuring all orders are correct. Ensure that food safety and sanitation procedures are followed. Maintain high standards of customer service during high-volume, fast-paced operations. Communicate clearly and positively with coworkers, customers and management. Maintain high standards of quality in food production, sanitation, and kitchen safety practices. Responsible for taking payment for food orders and providing correct change and receipts.

MIDAS Auto Repair, Chantilly, VA 04/2018 – 01/2019 Customer Service Representative – Energetic and positive customer service representative. Responsible for greeting all customers, filling out appropriate tickets for needed auto repairs. Checking in vehicles and processing tickets in an orderly and timely manner with mechanic staff and customers in order to provide accurate information in regards to repairs needed, costs for said repairs, and auto availability for pickup by customer. Complete the daily scanning and reconciliation of tickets. Perform various administrative duties, including, but not limited to: printing daily reports, and maintaining transaction paperwork. Professional Skills

Reliable and dependable

Good written and verbal communication

Good customer service skills

Ability to lead a team

General computer skills

Fast learner

Reliable transportation

Personal References

Michael Ramey 301-***-****

Ashley Scrimger 540-***-****

Nicole Williams 540-***-****

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