Warehouse Operations Manager

ZACHARY STEPP

Little Elm, TX

zstepp*@gmailcom 940-***-**** www.linkedin.com/in/Zakk-Stepp

SAFETY COMPLIANCE OPERATIONS

Results-oriented Manager with 10+ years of experience in implementing production procedures and lean practices to increase efficiency and decrease operating costs. Successful in developing and leading focused teams to boost productivity. Offering solid expertise in logistical principles and 5s methodologies. Looking to excel in a management role.

● Parcel Shipping & Tracking ● Communication Skills ● Excel Power Point Word

● Crown Lift Certified Trainer ● OSHA Regulatory Compliance ● Logistics & Distribution

● Team Building & Leadership ● Inventory Control ● Quality Assurance

● Windows 11 Mac OS Linux ● Networking ● Time Management PROFESSIONAL EXPERIENCE

LX PANTOS Fort Worth, TX 2018 to Present

Third Party supply chain distribution company responsible for servicing 500 plus retail stores. Logistics Operations Manager 2023 to Present

Manage the 2nd Shift Operation with a team of 150 safety-driven employees

● Improved YOY KPI’s such as On-Time Picking, Shipping, and Receiving, Cube per Hour, and 2HR Gate-In to Gate-Out.

● Managed Inventory control activities: inventory accuracy, cost reduction, and minimize shrinkage.

● Pre-plan daily workload by analyzing LG Group data and weekly forecasting to plan short/long-term staffing need.

● Complete monthly compliance reports and send them back to corporate.

● Run the Over-haul report and make sure all loads that require a tracker are notated and assigned. Assign new trackers that may have a low battery or create a new profile in the event of a load getting accidentally canceled within the Over-haul App.

● Assist in Risk Management with tracking down information needed for stolen loads or fake POD’s.

● Monitor the calendar so that no loads are missed and that all early morning preloads are complete before the end of the shift. Correct any part-allocated loads and make cancellations when required. Make sure each department is on track and move employees around as needed to try and level out each department’s volume.

● Perform employee observations to make sure they are following SOP and address any unsafe practices on the floor. Share tips with new employees on how to pick and load more efficiently.

● Identified trends to determine business challenges and opportunities for improvement to execute strategic and tactical recommendations.

● Build LTL loads to make it easier for employees to pick and process. Send out swap emails to LTL carriers letting them know how many of their trailers are ready to pick up.

● Chase carriers so that their drivers get here on time so that we can get their load off the floor to make room for another one. Email preload carriers to bring more equipment if there’s not enough on the yard.

● Try to keep overall morale on the floor up even when faced with high volume and extensive hours. Created weekly associate engagements that increased team buy-in involvement and reduced labor turnover. Logistics Operations Supervisor 2018 to 2023

Manage the shipping operation with a team of 60 safety-driven employees

● Manage the day-to-day operations in the Truck Load, Customer Pickup, and Home Depot departments.

● Audit compliance loads to make sure they are completed in detail to customer configuration with no damage to the product, labels at the correct location, and securely handled to the pallet for safe transit.

● Monitor the 2-hour rule and move employees where they are needed to make sure trucks are loaded and in transit within the appropriate time.

● Perform employee observations to make sure they are following SOP and address any unsafe practices on the floor.

Best Buy DDC Flower Mound, TX 2010 to 2018

American multinational consumer electronics retailer. Receiving Operations Coordinator

Coordinated the receiving operation with a team of 20 safety-driven employees

● Maintained the building layout by coordinating with the building engineer resolving any issues that may occur during the direct put away process.

● Keep the correct LOS for all vendor inbound loads and adjust by increasing and decreasing available hours depending on volume.

● Responsible for the equipment training of all new employees by running through videos, tests, and obstacle courses of what they will encounter on the job.

● Wrote the receiving departments training schedule which includes a very indebt two week process as well as resources to required SOP’s.

Verizon Wireless Wichita Falls, TX 2008 to 2009

Sales Representative

● Provided detailed customer service.

● Performed daily inventory audits.

Sprint Nextel Wichita Falls, TX 2003 to 2008

Lead Technician

Lead a cellular technician team of 3

● Coached other technicians SOP on how to repair phones and showed them tricks on how to complete the tasks.

● Performed diagnostics on phones and replaced faulty components.

● Performed weekly and monthly inventory audits.

● Receive new products daily and send out defective products on a weekly basis.

● Set store to planogram design.

EDUCATION

Coursework, Art Institute of Dallas, Dallas, TX

Sell with CLASS; Manage with PASS

CERTIFICATION

10-Hour OSHA Workplace Training

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