Customer Service Human Resources
Resume:
FAWN L. LERNER-GILLI
Safety Harbor, FL 34695
Phone: 813-***-****
**********@*****.***
ABILITY SUMMARY
With a Bachelor of Science degree in Education and French from Miami University of Ohio with experience as a US Senate Intern and Receptionist for the West Virginia Secretary of State’s office, I am a well-educated individual who has skills in teaching, Assistant Retail store management experience, the French language, human resources, and customer service both in person and on-the-phone. I can type 50 wpm and have exposure to various computer software.
Employment History
Service Ambassador, Macys Credit Services and Furniture & Bedding Sales and Service
12/2018 -present
Assistant Manager Retail
11/2015 – 4/2017 The Walking Company 2223 N.
Westshore Blvd, Tampa, FL
Effectively merchandising the store to maximize sales. Help train staff to effectively perform all job responsibilities. Lead by example and set the selling floor standard. Ensure compliance with current employment laws. Assess store morale and assist SM to resolve all issues.
Sales Associate
04/2014 - 10/2015 Macy's 298 Westshore Plz, Tampa, FL Sales Associate in the Ladies Apparel department at Macy’s. Often meeting and exceeding sales goals and willing to go the extra mile with customers. I have met credit card account goals and also was the top seller of the Go Red for Women Red Dress Pin in 2014. Suggestive selling to customers using apparel style knowledge and proper customer service techniques while determining customer needs, established credit card accounts, rearranged apparel style displays, calculated bills, etc.
Human Resources Customer Service Representative
04/2013 - 12/2013 Coca-Cola Enterprises
Brandon, Florida
FAWN LERNER-GILLI
MACY’S SERVICE AMBASSADOR
FURNITURE SALES & SERVICE
PROFILE
Seasoned in Education and Retail
Sales and related services with
over 10 years of experience
providing educational teaching
and facilitation with students of all
ages and working with customers
face-to-face and over the phone. I
possess strong multi-tasking skills,
with ability of versatility in a
variety of employment settings.
Excellent public-facing point
person for clients, customers,
vendors and equipment and
service providers. Tech savvy and
efficiency focused.
CONTACT
**********@*****.***
****.******-*****@*****.***
ACTIVITIES AND INTERESTS
Vocal Music • Shopping •Art •
Bicycling *Disney enthusiast•
Travel
2
FAWN LERNER-GILLI
Human Resources Customer Service Representative
04/2013 - 12/2013 Coca-Cola Enterprises
Brandon, Florida
As an HR Customer Service Representative, I answered phone calls and responded to letters/emails/faxes in English and French from Canada regarding HR issues such as employee discipline, discrimination complaints, job postings, creating job postings, and answered employees general basic questions regarding benefits. I also transferred calls to Human Resources Specialists, insurance specialists, etc. I used the computer and telephone in this position. Brandon, FL
Sales Associate
08/2012 - 02/2013 Dillard's Department Store 8161 Citrus Park Drive, Tampa, FL
Sales Associate in the Ladies Apparel department at Dillards Department Store. Suggestive selling to customers using apparel style knowledge and proper customer service techniques while determining customer needs, established credit card accounts, rearranged apparel style displays, calculated bills, etc. EDUCATION
BACHELOR OF SCIENCE IN EDUCATION & FRENCH
MIAMI UNIVERSITY, OXFORD, OHIO
MAY 1990
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • Strong interpersonal & communication skills • MS Office Suite • WPM: 50 • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure
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