Head of BEAD TEchnology and WOrkforce Develop ment

Contact

*********@*****.***

www.linkedin.com/in/rhonda-

hill-19242758 (LinkedIn)

Top Skills

Digital Transformation

IT Strategic Planning

Organization Skills

Certifications

Master Class Digital Transformation

PG Digital Transformation - Creating

an Agile Operating Model

Certified SAFe® 5 Product Owner/

Product Manager

Microsoft Certified Professional

(MCP)

PG Digital Transformation - Digital

Leadership

Rhonda Hill

Digital Transformation Professional: Innovation Strategy Project Management IT Leadership

United States

Summary

As an IT Transformation Professional with a passion for driving modernization, I have leveraged technology to propel businesses and government agencies. My leadership background encompasses roles such as Director of Data Modernization Initiative, and Senior Manager of CX Digital Transformation. I bring a unique blend of strategic vision, technical expertise, and leadership acumen to every IT project, particularly in the telecommunications industry. I have a stunning track record of revolutionizing data infrastructure and data governance and leading initiatives in driving transformational improvements.

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With a career marked by innovation in telecommunication and end-end agile project delivery, I've led transformational initiatives and guided cross-functional teams to success. I oversaw an entire product development lifecycle that consistently delivered 4+new products annually. I am a go-to expert in driving major projects in Data Modernization, Digital Transformation, IT Product Development and Product Management efforts.

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I excel at enhancing customer experience and driving business growth through data analysis and market insights to develop roadmaps, champion customer-centric promotional products, and implement strategies to boost engagement.

️ Data Modernization & Budget Management: Led the establishment of the Strategic Data Modernization plan for Department of Public Health and Social Services (Guam) to transform the data infrastructure and managed a budget of $3.5m for Data Modernization Efforts within the Government of Guam. Page 1 of 7

️ Product Ownership: Successfully managed concepts-to-market delivery of 4+ new products annually.

️ Telecommunications: As the Senior Manager of CX Digital Transformation, I delivered a comprehensive company-wide COVID-19 action plan, revised the Disaster Response Management Strategy for GTA- Teleguam, and deployed a state-of-the-art queuing contactless system across all GTA's retail customer-facing locations that ensured business continuity throughout the pandemic. ️ Project Management: Revolutionized and deployed Microsoft O365 Project for Docomo Pacific, facilitating coordination among consultants, IT professionals, and stakeholders.

Experience

Guam Department of Labor

Head of BEAD Technology and Workforce Development

May 2025 - Present (2 months)

Guam

OTECH/DPHSS-Gov Guam

Data Modernization Initiative Director

September 2023 - July 2024 (11 months)

Hagåtña, Guam

• Lead assessment of DPHSS data infrastructure, identifying modernization opportunities and gaps, laying the groundwork for transformative improvements.

• Design and execute a comprehensive data modernization plan, enhancing efficiency in data sharing and systems alignment with national standards.

• Direct implementation of modernization initiatives, ensuring alignment with CDC's Public Health Data Strategy and national priorities.

• Foster collaborative relationships through advisory committees, advancing common data strategies and interoperability solutions.

• Establish a Data Governance Council, instituting policies for data access, storage, and sharing across DPHSS to drive efficiency.

• Lead data working groups, driving the design and implementation of strategies to modernize data practices and systems. Page 2 of 7

• Forge partnerships to ensure adherence to national standards, aligning data modernization efforts with industry benchmarks.

• Develop island-wide policies and strategies, shaping DPHSS data modernization efforts and informatics strategies.

• Implement state-wide standards for data management, storage, and release, enhancing data governance and accessibility.

• Oversee management of Public Health Infrastructure Grant budgets, allocating resources for team recruitment and project expansion, ensuring fiscal responsibility and project success.

Office of Technology Government of Guam

Systems Planning and Programming Administrator

April 2023 - September 2023 (6 months)

Hagåtña, Guam

• Managed a budget of $3.5m for A3 Core and an additional $800k supplemental funds for Data Modernization Efforts within the Government of Guam.

• Conducted a comprehensive broadband planning and needs assessment, delivering a detailed strategy that formed the backbone for the successful expansion of digital infrastructure under the BEAD program.

• Forged strategic partnerships and negotiated contracts with multiple Internet Service Providers (ISPs), enhancing the Office of Technology's capabilities and augmenting Gov Guam's network infrastructure services.

• Launched a robust project tracking tool for the Office of Technology, revolutionizing IT project management and enabling superior oversight and timely completion of technology initiatives.

• Engaged actively in cybersecurity initiatives by participating in key meetings and workshops with Homeland Security and the Office of Technology, contributing to the strengthening of Guam's cybersecurity posture and response strategies.

GTA Teleguam Holdings LLC

2 years 6 months

Senior Manager CX Digital Transformation

December 2019 - February 2021 (1 year 3 months)

Guam

• Designed and refined product strategies and milestones in alignment with changing company goals/objectives and strengthened operations through continuous improvement processes.

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• Oversaw successful product deliveries through strategic management of development, testing, and risk assessment protocols. Fostered interdepartmental collaboration, ensuring clear communication among stakeholders.

• Delivered and implemented a Queuing System across four retail locations, optimizing operational efficiency.

• Successfully delivered four projects each year, consistently meeting time and budgetary constraints.

• Developed and launched an online order form where customers place orders online and pick them up at the store.

• Enhanced customer service experience by deploying WhatsApp for Business integrated with an automated chatbot platform.

• Led the development and implementation of a comprehensive COVID-19 action plan for retail outlets and call center.

• Introduced contactless queuing and appointment booking systems using QR codes, prioritizing customer safety and convenience. Product Manager

September 2018 - December 2019 (1 year 4 months)

Guam

• Developed and implemented impactful roadmaps that boosted awareness, engagement, sales, and retention.

• Transformed business strategies by leveraging in-depth data analysis of customer desires and feedback to design customer-centric promotional products that optimized customer experience and complemented revenue targets.

• Fortified brand loyalty by proactively managing churn strategies resulting in a 5% increase in customer retention rate and bolstering revenue streams.

• Revolutionized customer engagement with the design and implementation of the Customer Journey Power BI Dashboard, enabling precise segmentation of customer data for tailored promotions, fostering personalized interactions, and maximizing sales opportunities.

• Designed and implemented a comprehensive company-wide network outage plan, ensuring seamless operational continuity in the face of unforeseen disruptions, safeguarding business operations, and enhancing reliability. DOCOMO PACIFIC

IT Service Planning Analyst

March 2016 - July 2018 (2 years 5 months)

Guam

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• Strategically defined frameworks to guide teams through all processes that aided in the successful development and delivery of products.

• Assessed business needs and implemented key technology integrations to optimize operations and elevate quality, aligning with business goals and surpassing performance benchmarks.

• Collaborated with cross-functional teams to test performance and functionality, identified any shortcomings, and utilized effective strategies to correct and transform programs/systems in accordance with customer/ business requirements.

• Enforced strict adherence to internal policies and practices while tracking progress and maintaining operational excellence.

• Consistently upgraded and updated dPoint Wi-Fi services for Japan Visitors, elevating user satisfaction.

• Improved Military Housing Wi-Fi and visitor check-in processes through effective collaboration with the IT team.

• Spearheaded the innovative transformation of the company's website through strategic partnerships with vendor and the marketing team.

• Led the Microsoft O365 Project, facilitating coordination among consultants, IT, and stakeholders.

Small App Genius

Director of Operations

January 2014 - November 2016 (2 years 11 months)

Pompano Beach, Florida, United States

Spearheaded all activities in developing business operations/procedures/ processes for a startup company with the main objective of providing services centered around mobile application development for the education and small business sectors. Outsourced and coordinated work with programmers and designers to deliver apps based on customer needs. Published applications to Android and iOS platforms. Coordinated and directed preparation of budget, ensuring all projects and operations adhered to agreed financial specifications. Designed and maintained all online platforms to grow brand awareness. Devised and implemented marketing strategy/plans for the company launch. Selected achievements include:

• Gaining substantial knowledge in UI/UX after collaborating with freelancers to build and develop mobile applications.

• Acquiring the fundamentals of publishing iOS and Android native apps to stores.

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Coconuts Gift Shop

Director Of Operations

March 2012 - December 2014 (2 years 10 months)

Tobago, Trinidad and Tobago

• Crafted the marketing vision and strategy that supported long-term value creation for customers which included pricing models and sales cycles, as well as driving continued growth.

• Revamped existing business operations including sales, merchandising, and customer service to drive satisfaction.

• Utilized diverse social media platforms to amplify brand visibility, grow revenue, and expand market penetration.

• Trained and mentored teams, fostering operational development and boosting team morale.

• Managed the implementation of a point-of-sale system for seamless sales and inventory management.

• Introduced a successful loyalty rewards program, resulting in increased sales and customer retention rate.

• Expanded company services to effectively address local market demands and consolidate existing products.

Telecommunications Services of Trinidad & Tobago Limited (TSTT) Product Development Professional

January 2007 - September 2012 (5 years 9 months)

Trinidad and Tobago

• Managed the end-to-end product development lifecycle, ensuring successful concepts-to-market delivery.

• Achieved a consistent track record, managing the development of 4+ new products annually.

• Harmonized marketing, sales, and IT functions to align activities with corporate objectives seamlessly.

• Initiated and directed market research studies, optimizing marketing strategies based on insightful findings.

• Cultivated and strengthened strategic partnerships with agencies, vendors, and telecom leaders.

• Designed comprehensive project timelines, defining key milestones and scope for successful delivery.

• Strategically scheduled product releases, considering marketing and financial variables for optimal launch windows.

• Ensured compliance with regulatory standards and internal objectives through rigorous pre-release and post-production product validation. Page 6 of 7

• Led cross-functional teams in comprehensive reviews of new project proposals, fostering innovation and alignment.

The University of the West Indies

University Lecturer -IMIS Advanced Diploma

June 2006 - January 2008 (1 year 8 months)

San Fernando, Trinidad, Trinidad and Tobago

Process Components Ltd. (ProCom)

Branch Secretary

January 2000 - September 2003 (3 years 9 months)

Trinidad and Tobago

Trinidad and Tobago Ministry of Education

Elementary School Teacher

September 1993 - July 1998 (4 years 11 months)

Trinidad and Tobago

Education

London Metropolitan University

Bachelor's Degree, Computing and Information Systems NCC Education

International Advance Diploma Computer Studies, Majoring in Internet Studies and Business Management · (2004 - 2005)

NCC Education

International Diploma, Computer Studies Majoring in Computer Technical Support and E Commerce · (2003 - 2004)

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