Customer Service Data Entry
Resume:
MISTY
LASATER
***********@*****.***
Lawton, OK 73501
Dynamic ER Financial Services Specialist at Comanche County Memorial Hospital, adept at enhancing client satisfaction through exceptional customer service and effective financial planning. Proven ability to manage cash flow and build strong relationships, while maintaining high standards of accuracy and confidentiality. Committed to fostering teamwork and adapting to fast-paced environments.
Detail-oriented professional with experience in developing financial models and reports.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. PROFESSIONAL SUMMARY
SKILLS
• Sales goals
• Customer service
• Data entry
• Microsoft Word
• Microsoft Excel
• Data accuracy
• Accuracy and attention to detail
• Customer Service-oriented
• Independent worker
• Data management
• Maintains confidentiality
• Document scanning
• Call center experience
• Computer proficiency
• Payment processing
• Microsoft outlook
• Call management
• Appointment scheduling
• Data collection
• Live chat support
• Multi-line phone talent
• Scheduling
Gateway Christian School
Memphis, TN • 05/1997
High School Diploma
EDUCATION
Comanche County Memorial Hospital - ER Financial Services Specialist
Lawton, OK • 11/2021 - 04/2025
WORK HISTORY
Increased client retention through proactive communication, addressing concerns, and providing timely market updates.
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Stayed calm under pressure to and successfully dealt with difficult situations.
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Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
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Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
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Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
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Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
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Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
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Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
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Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
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Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
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Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
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Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
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Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for
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patients'' needs.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
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Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
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Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
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Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
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Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
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Enhanced data accuracy with meticulous verification of patient information and insurance details.
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• Greeted and assisted patients with check-in procedures. Verified patient insurance eligibility and entered patient information into system.
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• Provided excellent customer service to patients and medical staff. Processed payments using cash and credit cards, maintaining accurate records of transactions.
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Answered incoming calls, scheduled appointments and filed medical records.
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• Responded to inquiries by directing calls to appropriate personnel.
• Trained new staff on filing, phone etiquette and other office duties. Helped address client complaints through timely corrective actions and appropriate referrals.
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Developed customized financial reports for clients that presented complex information in an accessible format, enhancing overall understanding and engagement levels.
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Boosted team performance by providing ongoing training, fostering collaboration, and setting clear expectations for success.
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Established strong rapport with clients by consistently delivering exceptional service and demonstrating a deep understanding of their financial needs.
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Maintained strict compliance with all regulatory requirements while navigating a constantly evolving financial landscape, ensuring continued operations without legal complications or penalties.
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Enhanced client satisfaction by providing personalized financial planning services tailored to individual needs.
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Maintained updated records of all financial transactions to support traceability.
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Built and established relationships with clientele to improve future business opportunities.
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Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Helped customers locate products and checked store system for merchandise at other sites.
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• Provided positive first impressions to welcome existing, new, and Home - Stay at Home Mom
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potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
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• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments. Used critical thinking to break down problems, evaluate solutions and make decisions.
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