Business Analyst Workday Hcm

Naga Aswini

470-***-**** ****************@*****.*** United States

SUMMARY

Workday Pro HCM Core Certified Consultant with 12+ years of overall experience.

4+ years of experience in Workday HCM, Absence and Time Tracking implementation, and production support.

6+ years of Experience as Business Analyst in Agile delivery across Advertisement Tech, Insurance and Banking domains.

2+ years of experience as a Quality Analyst, performing process audits, root cause analysis, UAT support, and driving continuous improvements in service quality across telecom and customer support domains.

Led Workday HCM projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity for the Workday applications.

Managed the full lifecycle of Workday HCM implementations from discovery, design, configuration, testing, deployment, to post-go-live support.

Strong analytical skills with the ability to work with complex data sets and provide actionable insights.

Possess global experience of working with multi-cultural and multi country teams.

Experience in End User Training and Documentation.

Strong communication and interpersonal skills, with the ability to collaborate across functional teams. SKILLS

Workday Core HCM Recruitment Compensation Benefits Payroll Business Process Security Time Tracking

JIRA SQL Business Analysis Stakeholder Engagement Requirement Gathering Documentation Testing

Integrations Project Management Training and User Support Communication and Problem Solving SWOT Analysis

EX P E R I E N C E

Sunbelt Rentals 08/2024 – Present

Sunbelt Rentals, a leading equipment rental company, implemented Workday to streamline HR operations, enhance employee experiences, and provide scalable HR solutions across its growing workforce. The initiative aimed to centralize HR functions, deliver self-service capabilities, and provide data-driven insights for HR leadership. Workday HCM Consultant

Implemented and supported Workday HCM modules (Core HCM, Compensation, Benefits, Absence) as part of a company-wide rollout for 12,000+ employees across 35+ regions at Sunbelt Rentals.

Integral member of the HR Technology team for the comprehensive deployment of Workday HCM, aligning HR processes with Sunbelt’s business objectives.

Collaborated with HR, IT, and external vendors to gather region-specific requirements and configure scalable, compliant business processes within Workday.

Designed and configured absence management and compensation structures to accommodate diverse leave policies, benefit plans, and pay components specific to Sunbelt’s operational regions.

Conducted impact assessments and executed Workday enhancement releases, including configuration updates, regression testing, and post-release support for HR modules.

Developed comprehensive user guides, configuration documentation, and process workflows to facilitate smooth transitions and ensure system-wide clarity across HR functions.

Managed Workday security configuration, implementing domain and business process policies to maintain appropriate data access controls for sensitive employee information.

Created advanced reports, calculated fields, and dashboards to provide Sunbelt HR leadership with actionable insights on compensation trends, workforce analytics, and compliance metrics.

Led defect triage and resolution efforts during UAT and go-live support, managing issue tracking through Jira and ensuring timely fixes.

Provided active production support via Service Now, monitoring system stability and addressing operational issues effectively.

Identified process optimization opportunities using EIB templates, streamlining mass data upload for job changes, compensation adjustments, and organizational restructuring.

Participated in sprint planning, stakeholder meetings, and change control sessions to align HR deliverables with Sunbelt’s strategic objectives.

Acted as a subject matter expert for Absence and Compensation processes, ensuring alignment with Sunbelt’s policies and best practices.

Delivered training and knowledge transfer sessions to L2 teams, focusing on integration workflows, system configuration, and reporting capabilities.

Google Operations Center 10/2021 – 08/2024

Google Operations Center (GOC) plays a critical role in enabling Google’s global business operations by supporting its workforce through scalable, efficient, and secure HR processes. By implementing Workday HCM, GOC streamlines core HR functions, enhances workforce visibility, and empowers teams with self-service capabilities and data-driven insights. GOC remains focused on delivering consistent employee experiences, optimizing talent management, and aligning HR operations with Google’s dynamic business goals across global locations. Workday Consultant

Led the implementation of Workday HCM and Learning modules tailored to GOC’s operational workflows, ensuring alignment with Google’s HR strategy and internal compliance standards.

Oversaw the complete project lifecycle, including discovery sessions, stakeholder alignment, deployment, and change management, delivering on aggressive timelines and within global budget frameworks.

Designed and built Workday integrations with ADP (Payroll), Empower (Benefits), Zurich (Claims), and internal Google systems, enabling secure and seamless data flow across HR and back-office ecosystems.

Configured Workday Learning to support GOC’s training priorities—set up course catalogs, curricula, 3rd-party content integrations, learning campaigns, and customized dashboards for role-based upskilling.

Drove standardization of HR processes across GOC’s global units, ensuring consistency in leave policies, compensation frameworks, hiring flows, and performance tracking.

Built advanced analytics using calculated fields and configurable dashboards to track completion rates, training effectiveness, compliance adherence, and headcount trends.

Delivered targeted enablement sessions and created SOPs to onboard GOC employees to new Workday capabilities, boosting adoption and reducing support overhead.

Partnered with HR Ops, IT, legal, and third-party vendors to translate operational needs into scalable Workday configurations, conducting walkthroughs and approvals with global leadership.

Provided post-go-live support for Core HCM, Compensation, Absence, and Learning, fine-tuning the system based on usage patterns and feedback loops.

Mentored newer Workday team members, coordinated testing/release activities, and maintained compliance documentation in alignment with GOC operational standards.

Participated in cross-functional retrospectives and enhancement reviews, identifying automation opportunities and driving continuous improvement in Workday-powered operations. Google Operations Center 05/2020 – 10/2021

Google is a global technology leader known for its search engine, cloud computing, advertising, and software products. At the Google Operations Center, the Google Cases 2.0 application was implemented to enhance internal support operations. As part of this initiative, I worked as a Business Analyst, focusing on driving end-to-end implementation of the Cases 2.0 platform. My responsibilities included building and maintaining a prioritized product backlog, authoring functional specifications, collaborating with UX, QA, and SRE teams for feature readiness, and facilitating cross-functional workshops. I also defined BRDs and traceability matrices to ensure complete coverage of business requirements, trained junior analysts, and helped streamline ramp-up processes. This implementation led to a 30% improvement in case resolution speed and stronger delivery continuity through agile practices. Consultant

Drove the implementation of Cases 2.0 application, contributing to a 30% improvement in case resolution speeds.

Involved in full life cycle including requirement gathering, analysis, design, development, testing, implementation, and maintenance.

Maintained a product backlog 2+ sprints ahead, enabling uninterrupted agile delivery cycles.

Resolved cross-functional blockers with internal and external teams, reducing delivery delays by 15%.

Authored functional specs and 'How-To' guides, improving internal knowledge sharing.

Led stakeholder workshops, ensuring 100% alignment on EPICs and business goals.

Understanding business requirements and creating documentation as needed, i.e., user stories, process flows, business cases, gap analysis, functional design documents, etc.

Partnered with UX and SRE to analyze platform readiness, accelerating feature launch readiness.

Conducted pre-planning analysis for EPICs, collaborated with UX, Engineering, and SRE teams.

Partnered with QA to validate test cases, resulting in 20% fewer UAT defects post-implementation.

Defined BRDs and traceability matrices, ensuring 100% coverage of business requirements.

Trained junior analysts and created domain knowledge documentation to reduce ramp-up time by 50%.

Acted as backup process owner improving overall project continuity and delivery. Cognizant technology Solutions (Client: GSK) 08/2018 – 05/2020 GSK (GlaxoSmithKline) is a global biopharma company committed to improving health through vaccines and specialty medicines. At Cognizant, I contributed to the development of an Outlook Plug-in for automating Correspondence Archival as part of their internal process optimization. My role involved closely interacting with business users to gather requirements, defining standardized process and data flows, and serving as a liaison between business and technical teams. I actively supported agile delivery by coordinating sprint planning, daily stand-ups, and defect resolution, ensuring smooth communication and timely delivery across teams.

Business Analyst

Worked on creating an Outlook Plug-in for Automation of Correspondence Archival.

Interacted with Key Business users to capture information on Business processes and user requirements for Correspondence Archival Automation.

Created standardized process flow and data flow documents.

Liaise between Business and Technical personnel to ensure a mutual understanding of processes and application.

Recorded defects and coordinated issue resolution with development team and functional leads.

Implementation of agile management ideals by facilitating exercises such as sprint planning and team leading standups.

Genpact (Client: BALIC) 05/2017 – 07/2018

BALIC (Bajaj Allianz Life Insurance Company Ltd.) is a leading private life insurance provider in India. At BALIC, I led the end- to-end implementation of PMACS (Producers Management and Compensation System), a key enterprise platform used for onboarding new advisors, tracking business performance, and managing advisor compensation. My contributions significantly improved operational efficiency—reducing onboarding time by 40% and manual efforts by 30% through process automation. I collaborated with IT and business teams to gather and document requirements, created BRDs and RTMs, and conducted extensive testing across UAT/STAGE environments. Additionally, I played a critical role in project sign- offs and stakeholder communication, while also initiating cost-benefit evaluations and mentoring team members through buddy training programs.

Business Analyst

Spearheaded the end-to-end implementation of PMACS, a core enterprise platform for onboarding new advisors, tracking business performance, and managing monthly/quarterly initiatives and advisor compensation.

Led end-to-end PMACS implementation, resulting in a 40% reduction in advisor onboarding time.

Streamlined advisor onboarding by defining automation logic in PMACS, cutting manual effort by 30%.

Coordinated and worked with IT and Business project teams during business requirements gathering phase to prepare BRD.

Prepared Requirement Traceability matrix from Business Requirement Document

Written Test plans and Test cases for business requirements.

Handled regression testing of Business Requirement in UAT/STAGE Environments.

Reported the Test Cycle status to project stake holders in daily huddle meeting.

Played major role in providing sign-off on business requirements after successful test cycle.

Shouldered additional responsibilities to evaluate cost benefit measures, initiated buddy training programs to groom IT employees on Insurance Domain knowledge and products of Bajaj Allianz life Insurance Company Ltd.

Groomed as team leader and initiated buddy training as a backup process owner. Opulentus 10/2014 – 04/2017

Opulentus – The Visa Company is a leading immigration consultancy established in 1998, headquartered in Hyderabad, India. With a focus on customer-centric operations, Opulentus streamlines the end-to-end visa process through a combination of expert guidance, compliance-driven practices, and proactive client support. By leveraging skilled professionals and quality assurance frameworks, Opulentus ensures accurate documentation, timely communication, and personalized resolution management, all while enhancing service transparency and operational efficiency across its global client base.

Business Analyst

Auditing Inbound as well as outbound calls along with emails, simultaneous handled both calls & mails.

Conducting reviews to improvise the Service quality Plan.

Conducting Training & Certification sessions for the new joiners.

Involving in process & product financial audits.

Sending mails to the customers with resolutions.

Coordinating with process clients through emails & calls to check the dispatch status of products.

Closing the Complaints raised by customers by referring complete case history regarding the concerns & also initiating the payments by coordinating with the Finance partners.

Mentor on floor for newly joined trainees (SME)

TATA Business Support Services (Client: Voya) 06/2012 – 10/2014 Voya Financial is a prominent U.S.-based life insurance and financial services company. I led the end-to-end business analysis for the implementation of Voya’s Correspondence Handling System, aimed at streamlining and automating customer communications. I collaborated with business, legal, and compliance teams to gather and document requirements, and designed dynamic templates for key correspondence types such as policy updates and investment statements—reducing manual effort by 35%. I translated business needs into user stories and acceptance criteria, supported QA and UAT activities, and ensured regulatory compliance. My efforts resulted in smoother communication flows, 18% fewer post-UAT defects, and improved cross-team alignment on customer experience standards. Business Analyst

Led the end-to-end business analysis for the development of a new Correspondence Handling System, streamlining communication processes for one of the leading financial and insurance institutions in the U.S.

Owned the requirement elicitation and documentation process by working closely with business stakeholders, legal/compliance teams, and development leads.

Designed and structured dynamic correspondence templates for various customer communication types (policy updates, claims, and investment statements), ensuring compliance and reducing manual effort by 35%.

Partnered with legal and compliance for regulatory-ready communications.

Translated business needs into user stories, acceptance criteria, and workflow diagrams, enabling seamless handoff to design and development teams.

Partnered with QA teams to validate test cases, participated in test execution, and coordinated UAT sign-off, ensuring functional accuracy and stakeholder satisfaction with 18% fewer defects.

Acted as a key liaison between cross-functional teams, ensuring all correspondence logic and automation rules aligned with customer experience goals and regulatory standards. EDUCATION

Bachelor of Technology, Computer Science

Jawaharlal Nehru Technological University –Hyderabad LEADERSHIP & AWARDS

Trained and mentored entry level Workday consultants in basic and advance concepts

Received appreciations from Clients for showing up pro-activeness in identifying the issues in integrations and helping in getting them fixed

Awarded with “Employee of the quarter” “Spotlight” award for putting extra efforts in learning and enhancing the existing process

Involved in Recruitment Activities and conducted interviews for Workday consultants

Best Performer Award – Opulentus

Bronze Certificate – Google AdWords (Genpact)

8 WOW Awards – Tata Business Support Services

3 Star of the Month Awards – Tata Business Support

Certificate of Perfect Attendance

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