Learning and Development Manager

RUSSELL ROWE

Springfield, MO 417-***-**** ***********@***.*** linkedin.com/in/russell-rowe-14285211

LEARNING AND DEVELOPMENT MANAGER

Meticulous Learning and Development Professional with expertise in designing and delivering impactful learning experiences. Reputation for transforming complex concepts into easily understandable content and implementing effective learning program for a global audience. Boasts a strong foundation in strategic planning and a focus on learner-centered design that promotes learner engagement and fosters a culture of continuous learning. Utilizes innovative strategies and charismatic style to deliver impactful training at all levels, from new hires to senior leadership, across diverse learning modalities including in-person, virtual, e-learning, video, and podcasts.

AREAS OF EXPERTISE

Program Management Relationship Building Leadership Development Project Management

Classroom and Virtual Facilitation Presentations Stakeholder Engagement Learner-centered Design Data Analysis Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

Expedia Group Inc., Seattle, WA February 2012 - January 2025

Sr. Learning and Development Consultant, September 2021 - January 2025

Managed the learning environment, implemented training development standards, and designed and delivered impactful learning experiences.

Researched learner needs and industry trends to create blended learning experiences that optimize knowledge retention for sales and marketing teams in North America and LATAM.

Managed the design and development of sales learning programs, ensuring programs were aligned with global strategy and learning needs.

Developed metrics and measurement tools to ensure the success and continuous improvement of learning experiences.

Executed training needs analysis for commercial teams in the North America and LATAM regions and presented training and measurement recommendations to senior leadership based on data from analysis.

Developed and delivered leadership development content and provided ongoing coaching for leaders globally.

Designed and developed engaging courses for on-going skills development using multiple modalities (classroom, virtual, eLearning, etc.).

Spearheaded new sales and negotiation learning initiative project, overseeing each phase end to end through the project life cycle from analysis to post-launch evaluation.

Maintained strong relationships with global stakeholders, providing consultative support and ensuring training initiatives met business objectives.

Sr. Learning and Development Specialist, March 2016 - September 2021

Evaluated and defined program objectives aligned with company strategy and set benchmarks with pre-program data to compare with post-program data.

Created Presenter Academy to enhance presentation skills across the company. The 2-day in-person workshop reached over 300 people in just 1 year and resulted in a 3:1 ROI ratio based on post-program data compared to pre-program data.

Incorporated a performance consulting strategy to ensure needs analysis was performed for every learning request and benchmarks were set based on program objectives.

Charted an onboarding plan for new facilitators including mentoring and coaching them through their first year.

Supported major learning initiatives for all lines of business.

Consulted with business leaders and SMEs to ensure relevant, impactful, and sustainable learning solutions were recommended.

Partnered with Human Resource Business Partners (HRBP) to ensure learning aligned with company strategy.

Training Manager, Global Learning, June 2014 - March 2016

Led a global learning delivery team, coached delivery and stakeholder management, prioritized personal development, and managed senior stakeholder relationships.

Built a diverse content delivery team by investing in local talent in multiple countries to ensure we were connecting with our audience.

Created a sales and service training team that was culturally diverse as a group and were valuable assets for cross-functional collaboration.

Ensured compliance with company policies and ethical standards, incorporating action plans to uphold corporate values.

Pioneered the organizations first personal development course in collaboration with Human Resources resulting in over 70% of the workforce receiving formal training on creating a personal development plan.

Senior Trainer, Global Learning, March 2013 – June 2014

Consulted with stakeholders to ensure learning needs were documented and implemented learning solutions based on business requests and needs analysis. Evaluated learning experiences to ensure continuous improvement.

Network Trainer, Lodging Operations, February 2012 – March 2013

Facilitated onboarding for a large operations team in multiple countries. Developed and updated assessments to measure new hire readiness.

AT&T Inc., Dallas, Tx November 2002 – September 2011 Sales and Service Rep/Team lead, November 2002 - September 2011

EDUCATION

Master of Business Administration, MBA, Management

The University of Texas at Arlington, Arlington, TX

Bachelor of Science, BS, Communication

Dallas Baptist University, Dallas, TX

Master Certificate, Applied Project Management

Villanova University, Villanova, PA

Insights Accreditation ATD Facilitator/Coach Certification

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