Front Desk Office Assistant
Resume:
Koshika Britton
Houston, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Assistant/Receptionist
Houston, TX
January 2016 to Present
Perform routine clerical and organizational task organizing files, draft messages, schedule appointments and support other staff for company.
Scanning Clerk
Archer Volkswagen-Houston, TX
August 2024 to May 2025
• Assisted in the development and implementation of HR policies and procedures, contributing to a standardized and transparent work environment
Front Desk Receptionist
ARCHER KIA-Houston, TX
September 2021 to January 2025
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Greeted and welcomed guests, providing a positive first impression of the company
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing Housekeeping
St.Luke's Hospital-Houston, TX
April 2014 to November 2015
To be responsible for sustaining a sterile environment in all areas of the hospital by cleaning rooms, making beds, replenishing linens and maintaining floors keeping them clean. Use various cleaning chemicals and disinfectants and ensure proper infection control policies are followed. Patients Account Representative
PrideStaff-Houston, TX
March 2013 to February 2014
Assist with medical billing and process claims, collect payments, and resolve problems, and resolve questions and problems about the accounts for patients who call with questions about bill by contacting insurance companies regarding claims if needed, update account information and provide basic administrative task on accounts.
Administrative Assistant
Evins Personnel Consultants, Inc./ Harris County MHMRA-Houston, TX January 2011 to February 2013
Answer phones, greet patients, update patient medical records, filing out and processing insurance forms, scheduling appointments, arranging for hospitals admission or lab work, billing, and bookkeeping.. Medical Collections Representative
Brachfeld Law Group-Houston, TX
May 2008 to October 2010
Prepare and submit medical insurance claims to insurance companies to collect covered expenses after a patient received medical care if claims is denied by following up to resolve any questions by billing patient balance and resolving balance.
Education
Associate in Criminal Justice
University of Phoenix-Online Campus - Houston, TX
August 2009 to February 2011
Associate in Business
Texas Southern University - Houston, TX
August 2002 to June 2004
Skills
• Medical Collection
• Customer Support
• Call Center
• B2B Sales
• 5 years Business Administration (5 years)
• Receptionist
• Scheduling
• Door-to-Door Experience
• Customer Care
• Medical Billing
• Billing
• Administrative Assistant
• CSR
• Customer Service
Certifications and Licenses
Driver's License
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