Project Management Manager
Resume:
Professional Summary
Accomplishments
Work Experience
Contact
Skills
Hi, I'm Leah Hardcastle.
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Experienced on project management and Agile (Scrum) processes with proven record of accomplishment in leading and improving technical projects. Effortlessly resolve conflicts and overcome challenges to meet ambitious goals. Monitor and optimize the performance of team members with motivational and hands-on strategies.
PSM 1 certified and working towards the PSM 2 and PSM 3 certification.
leah.hardcastle625@outlook
.com
Lubbock, TX 79416
Cross-functional coordination
Staff Management
Agile Methodology
Meeting facilitation
Project Management
Stakeholder Communications
Quality Assurance
Technical writer experience
Scrum Framework
Time Management
Problem-solving
Order Fulfillment
Microsoft Office (Outlook,
Word, Excel, PowerPoint, and
SharePoint)
Smartsheet
Inventory management
Managed Infrastructure
Upgrades and Migrations
Risk Management
IT PROJECT MANAGER Sep 2018 - Jul 2024
Cisco Systems (Contractor)
Managed and Coordinated project timelines, meeting agendas and next steps to move cross-functional projects forward. Manages a diverse team of logistics ordering coordinators, network engineers and a project coordinator.
Managed global infrastructure migrations, upgrades and decommission projects in data centers on ASR routers, AP's, switches and Citrix hardware (over 1 million dollar project). Created and implemented policies and procedures for daily logistics operations and network engineering.
Mentored staff to complete projects during product life cycles and deliver high-quality results.
Collaborated with departments to troubleshoot and resolve network issues, ensuring accurate documentation.
Managed multiple concurrent projects for logistics and network engineers by balancing conflicting resources and priorities. Uses designated systems, tools and techniques to measure and monitor project performance and provides status updates to stakeholders and management.
Identified and resolved issues and conflicts within project teams. Conducts weekly team meetings; biweekly 1:1 with individuals. Coordinated project to create internal system for ordering, resulting in increased efficiency and customer satisfaction. Deployed and launched new service offerings for internal employees, enhancing network coverage and reliability. Education
Engaged in User Acceptance Testing (UAT) and data migration between platforms.
Implemented standards, methods and tools to complete project work and mitigate constraints.
Maintain SharePoint documentation.
Identified schedule, budget, deliverables and resources needed to launch project defined in scope of work.
Participated in Agile (Scrum) events.
PROJECT COORDINATOR Apr 2015 - Sep 2018
Cisco Systems (Contractor)
Coordinated with 7 global logistics centers to procure hardware. Collected, reviewed, and manually entered data into the internal system to ensure accurate and timely processing of orders. Coordinated shipments globally from manufacturing to ensure prompt delivery of products to internal users.
Managed inventory to maintain optimal stock levels for fulfilling customer orders.
Researched and resolved issues pertaining to customs documents or shipping delays.
Interacted with internal customers via email, chat, or telephone to provide order-related information.
Monitored multiple mailer aliases to ensure prompt responses. Worked directly with the project manager on various tasks, including tracking project progress, communicating updates to stakeholders, and creating training documents.
Pre-configured routers for better user setup experience. CRIMINAL JUSTICE/ COMMERCIAL MUSIC
South Plains College, Levelland, TX
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