Business Operations Project Management
Resume:
Kenya Whitener
*********@*******.*** • 571-***-****
LinkedIn • San Antonio, TX
PMO Manager Profile
PMP candidate with experience leading large-scale business operations and project management initiatives, specializing in optimizing processes, delivering data-driven solutions, and driving multimillion-dollar revenue growth. Results-driven Business Operations and Project Management leader with extensive experience managing cross-functional teams, streamlining processes, and enhancing profitability. Proven ability to manage complex projects, improve compliance, and build strong client relationships. Adept at leading change, making fact-based decisions, and driving continuous improvement while fostering diversity and inclusion in fast-paced environments. Areas of Expertise
• Business Operations Optimization
• Technical Program Management
• Stakeholder Communication
• Process Improvement
• PMO Leadership
• Risk Management & Mitigation
• Cost Reduction & Savings Strategies
• Resource & Task Management
• Client Relationship Management
• Complex Problem Resolution
• Strategy Development & Implementation
• Cross-functional Collaboration
• Financial Modeling & Forecasting
• Training & People Development
• Compliance & Quality Assurance
Technical Proficiencies
Project Management Tools: Microsoft Project, SharePoint, OneDrive Collaboration & Communication: Microsoft Teams, Microsoft Office Suite Data & Documentation: Data Analysis, Documentation & Reporting, Dashboard Creation Career Experience
Accenture Federal Services, Washington, DC 03/2020 – Present PMO Capability Lead, Accenture Federal Services 04/2024 – Present Drive a company-wide transformation initiative, driving operational enhancements for an organization of 15,000+ employees. Influence key business decisions as a steering committee member for 5+ high-impact corporate initiatives.
• Directed a team of over 500 professionals, optimizing performance and organizational effectiveness.
• Elevated Gallup Engagement survey results to an 88% engagement score through strategic workforce initiatives.
• Optimized processes, achieving a 25% cost reduction, 41% headcount reduction, and 50% scope reduction, while maintaining operational efficiency.
Advanced Technology Center PMO Lead, Accenture Federal Services, San Antonio & St. Louis 01/2024 – 04/2024 Led a workforce of 300+ employees across multiple locations, ensuring seamless operations and productivity. Supervised financial services sector subcontractor operations, overseeing conversions and purchase order validations.
• Elevated employee engagement by 10% through targeted initiatives fostering a culture of collaboration and motivation.
• Deployed a vendor management tool, streamlining compliance verification for a network of 6,000+ vendors. Senior Business Operations Manager 12/2018 – 01/2024 Headed a team of eight and train up to 175 employees quarterly on project management office (PMO) capabilities. Drove employee development and operational efficiency through effective training programs. Developed and implemented standard PMO policies and oversee proposal pricing to ensure contract award approvals and compliance. Managed multiple projects, nurture key client accounts, and sponsor diversity and inclusion initiatives, driving strategic business outcomes. Page 2 2
• Boosted productivity by 15-20% through quarterly training programs.
• Achieved 100% employee retention by fostering strong management practices.
• Contributed $180M to $220M in annual revenue by managing large client accounts.
• Increased revenue by $5M and profits by $600K through process improvements.
• Managed 19 concurrent projects with annual budgets of $23M to $67M over timelines of 3 to 5 years.
• Improved communication by 10% in 1 to 3 months through dashboard reporting. Business Operations Manager, Accenture Federal Services 03/2016 – 12/2018 Directed organizational operations across three simultaneous projects, overseeing scope, schedule, finance, risk, quality, and resources. Managed a team of four, conducting training to improve performance and retain talent. Coordinated regular performance reviews and implemented career development plans, driving organizational efficiency through issue resolution.
• Improved employee productivity by 20% through targeted training programs.
• Retained 100% of employees through effective performance management.
• Mitigated an $800K cost issue, minimizing impact on project outcomes. Business Analyst, Accenture Federal Services 02/2010 – 03/2016 Simultaneously managed up to seven projects with annual budgets averaging $14M. Provided data-driven recommendations to leadership by analyzing requirements and implementing solutions. Developed detailed documentation, reporting, and dashboards to support decision-making and streamline operations.
• Implemented 85% of recommendations, improving compliance and operations.
• Reduced headcount and costs by streamlining the expense billing process. Additional Experience
Client Financial Management Analyst Expense Billing Team Lead, Accenture Federal Services, Washington, DC Education
Bachelor of Business Administration
Averett University, Danville, VA
Certifications
Project Management Professional Certificate, Ongoing Certified Gallup Strengths Coach
Diversity, Equity & Inclusion Certification, eCornell Affiliations & Community Involvement
• Active Member, Zeta Phi Beta Sorority, Incorporated (30 years)
• Current Chair of the Board, [Psi Omicron Zeta of Manassas, VA]
• Member, Scholarship, Membership & Fundraising Committee o Oversee scholarship awards, membership engagement, and fundraising initiatives. o Annually award five $1,000 scholarships to local graduating seniors. o Support at least five community initiatives each year through Adopt-A-School, an adopted senior care facility, and other local organizations.
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