Customer Service Grocery Retail

TIMOTHY P. LEWIS

Franchise Owner Store Director Buyer

PH: 503-***-**** *********@*****.*** http://www.linkedin.com/in/timothy-lewis-7443a6309 Professional Summary

Relationship - oriented business owner and manager with over 26 years in grocery retail. Exceptional customer service is one of the most important factors in my retail success. Over the years I have excelled at training associates, which resulted in maximizing productivity and facilitating seamless warehouse and retail operations. This along with my strong work ethic created an opportunity where I coordinated hiring and staffing of a new store opening under Grocery Outlet franchise model.

Areas of Expertise

- Account management - Data analysis

- Software systems - Budgeting and forecasting

- Sales team training - Vendor Relations

- Consultative sales - Logistics

Professional Experience

Independent Consultant

Consultant 2024-Present

-Expert in the field of grocery retail, providing expert advice to investment firms and hedge funds

-Analyze sales trends, competitive balance and opportunities for growth

-Provide insightful direction on investments and analysis into industry dynamics

-Conduct market research on potential markets for expansion, and identify untapped potential Radius Recycling

Production Supervisor Arlington, WA 2025-Present

-Procure automotive and work tools; maintain the required inventory

-Manage Production team and ensure we exceeded production throughput

-Track data and Production numbers as reported to corporate office and manage deliverables per company standards.

-Applied project management principles, resulting in a production increase of 75% in first 3 months

*Reference list and Community Involvement available upon request. Grocery Outlet

Store Operator Lake Stevens, WA 2021-2024

- Prepared proposals, managed vendor relations and purchase orders to maximize profits.

- Addressed customer service issues and ensured high standards. Merchandising store with excellent product mix.

- Developed and implemented marketing campaigns and tracked performance metrics.

- Hired and trained employees; evaluated performance quarterly. Always maintained 25 employees.

- Increased store sales by 23% over 2 years of operation.

- Processed payroll and maintained employee documentation filing system Albertsons LLC

Warehouse supervisor Portland OR 2017- 2020

- Trained and supervised new employees thus improving overall efficiency. Instituted training program, increasing new hire success rate by 3 times

- Coordinated staff to maintain proper warehouse flow and load management. Over 60 employees over 10-hour shifts covering 3 departments.

- Updated databases using Microsoft Excel. Clerical skills are excellent. 40+ wpm

- Managed inventory and consistent order selection. Increased order selection averaged to over 240 cph.

Albertsons LLC.

Asst. Store Director Portland OR 2015-2016

- Trained and Developed associates on POS systems and KPI indexes.

-Completed Bookkeeping and financial obligations.

-Conducted store inventories to track profits margins and shrink margins each quarter.

- Increased profits through effective sales training and troubleshooting profit loss areas. Albertsons LLC

Produce/Grocery Manager Portland OR 1998-2015

- Executed Sales plans directed by corporate leadership.

- Achieved sales goals and maintained proper inventory levels for projective sales.

- Interviewed job candidates and made staffing decisions.

- Supervised and solved issues pertaining to my department. Education

Grocery Outlet AOT Training PORTLAND, OR 2020-2021 AOT Certificate (Aspiring Operator in Training)

- Leadership and Management

- Finance

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