Customer Service Assistant Manager

Telford, PA *****, Telford, US, **:

+1-267-***-****

Peter eve CoynetT er

MTB ETaatel

AN Vyy Sexe wept

Assistant Manager with over 8 years of experience in inventory management, team leadership, and

customer satisfaction enhancement. Demonstrates a strong ability to streamline operations and

improve financial stability through effective budgeting and training initiatives. Dedicated to fostering

collaborative environments and optimizing customer service to drive business success.

Employment history

Assistant Manager, © Help with inventory management and budgeting - Recruit and train new employees - Assist

Bertucci's Italian with restaurant operations + Support the restaurant manager and other management team

Restaurant, May 2019 - members - Work with the store manager to plan and implement strategies and to ensure

May 2022 employees meet their objectivesStreamlined inventory processes, leading to noticeable

North Wales, PA

reductions in waste and improved cost efficiency across operations.

* Coordinated training sessions for new hires, enhancing team performance and fostering a

collaborative work environment.

© Analyzed budgeting reports to identify trends, enabling informed decision-making that

supported financial stability.

* Assisted the management team in daily operations, ensuring smooth workflows and

strong employee engagement.

* Implemented new customer service strategies, resulting in marked improvements in guest

satisfaction and repeat business.

Call Center Managed inbound customer inquiries via phone, email, and chat, providing timely and

Agent/Customer accurate responses « Assisted customers with booking modifications, cancellations, and

Service, Heart and Sail _ refunds in compliance with company policies - Collaborated with team members to resolve

Excursions, Jan 2014 - complex customer issues and improve service delivery - Maintained detailed records of

Apr 2019 customer interactions and transactions in the CRM system - Consistently met or exceeded

Newark, NJ

performance metrics, including call resolution time and customer satisfaction scores

Education

North Penn High School, Lansdale, PA, Jan 2012 - Dec 2012

Diploma

Skills

Customer Service Sales Leadership Microsoft Office

Problem Solving Data Entry Inventory Management Team Management

Communication Time Management Scheduling Training

Documentation

Contact this candidate