Customer Service Team Member
Resume:
Keisha R Williams
*** *.****** **. ************ Pa 19134 215-***-**** ****************@*****.***
WORK EXPERIENCE
United States POSTAL SERVICE — Mail Carrier
**/**** ** *******, ************
Sorting mail:
Separating and organizing mail based on delivery address within their assigned route at the post office or in the mail truck.
Delivery:
Delivering mail to designated mailboxes, mail slots, or directly to customers on their route. Collection:
Collecting outgoing mail from mailboxes on the route. Customer service:
Addressing customer inquiries, providing change of address forms, and handling special delivery requests.
Sorted mail based on delivery address within assigned route at the post office and in the mail truck, ensuring timely and accurate delivery.
Delivered mail to designated mailboxes, mail slots, and directly to customers on route, ensuring efficient and reliable service.
Collected outgoing mail from mailboxes on route, maintaining a consistent schedule and adhering to established procedures.
Provided exceptional customer service to residents by addressing inquiries, providing change of address forms, and handling special delivery requests.
Operated delivery vehicle safely and efficiently, adhering to traffic regulations and maintaining a clean driving record.
Maintained accurate delivery records, ensuring accountability and compliance with postal service standards.
Alorica — Call Center Representative/Team Leader
10/2019 to 06/2021, Mobile ALABAMA
* Develop a strategy the team will use to reach its goals
* Provide any training the team member need
* communication clear instructions to the team members
* listen to team member’s feedback
* Manage flow day-to day-operation
* create reports to update the company on teams progress
* Distribute reports to the appropriate personnel
Developed and implemented strategic plans to enhance team performance and achieve company objectives.
Provided comprehensive training to team members, equipping them with the necessary skills and knowledge to excel in their roles.
Communicated clear and concise instructions to team members, ensuring effective task execution and alignment with company goals.
Actively sought and incorporated team member feedback to foster a collaborative and supportive work environment.
Managed daily operations effectively, ensuring seamless workflow and optimal team productivity. Created detailed progress reports, providing comprehensive insights into team performance and achievements.
Distributed reports to relevant personnel, facilitating transparent communication and informed decision- making.
Communicated clear and concise instructions to team members, ensuring effective task execution and alignment with company goals.
Actively sought and incorporated team member feedback to foster a collaborative and supportive work environment.
Managed daily operations effectively, ensuring seamless workflow and optimal team productivity. Created detailed progress reports, providing comprehensive insights into team performance and achievements.
CNC Catastrophe — Processor
EDUCATION
Aspen High School — General
08/2018 to 12/2018, Mobile Alabama
* Verified Accuracy of data before and after entry into system
* Updated Procedural manual to increase Department Efficiency, stored retrieved and maintained data for hurricane victims
* Added new Material to Record Files, created new Files Ensured data accuracy by meticulously verifying information before and after inputting it into the system, contributing to the maintenance of a high level of data integrity. Effectively managed hurricane victim data, ensuring accurate storage, retrieval, and maintenance of sensitive information.
01/2012 to 06/2014
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